Technical Writer Writing

James C. Emerson

************@*****.***

Lawrence, KS 66047, 785-***-****

https://www.linkedin.com/in/jim-emerson-036b203/

Experience

Senior Technical Writer

Education

Pre-Dissertation Courses, Philosophy of Mathematics, University of Kansas, Lawrence, KS

MA Philosophy of Science, San Jose State University San Jose, CA

BA History, San Diego State University, San Diego, CA

Employment Overview

I provided expert documentation services (onsite and remotely) to:

PayPal

Clinical Reference Laboratory

Mastercard

Walmart App Store

ADP

Barclays Bank

Oracle

Illumina

Amazon Games Division

Abbott Vascular

GD Nassco

BioSoft Integrators

Saalex Solutions

Alere Abbott

Essential Data

ResMed

ICW Group

Alere

DexCom

SAIC

Sony Electronics

Asurion

HP/EDS/USDA

Juniper Networks

eBay

Tumbleweed

Cisco Systems

Microsoft Corp.

Goldbelt, Inc.

Technical Writing Experience

As a Senior Technical Writer and Editor, I created:

Developer guides, user manuals, platform services and access guides, training materials, quick start sheets, docs-as-code, online tutorials, help, SOPs, security protocols, UI content, web and wiki page designs

Software descriptions (APIs, SDKs, Restful APIs, XML, JavaScript, Json, YAML, HTML, SOAP, etc.)

Software as Service (SaaS), Infrastructure as Service (IaaS), and Platform as Service (PaaS) docs

API Developer Portal walk-throughs, application platform portal descriptions

Database descriptions (SQL Server, PostgreSQL, MySQL, Oracle, PL/SQL, DB2 tables, objects, indexing)

Cloud hosted application code explanations (service, game, etc.)

Biotech/Biomed services, manufacturing guides, system validations, statements of work (SOW)

Financial, insurance, and game development system guides

Tools, Applications, Skills Experience

SQL Server Mgt, Postman, GraphQL, ServiceNow Agile, VMWare, GitHub, Confluence, VS Studio Code, KMS tools, Miro, Atom, AmazonWorkspaces (AWS), Azure PostgreSQL and DevOps Boards, SDLC, Madcap Flare, SharePoint, Kanban boards, Agile teams, Excel, VISIO, Photoshop, HTML, XML, DITA, XML editors (e.g., OxygenXML), CSS, StyleVision, C#, C++, YAML, JSON, JavaScript, JS TypeScript, JIRA, JAMA, Agile PLM, eDHF, Lucid Charts, Camtasia, AdobeInDesign, Markdown, Swagger, Postman, Docker, Perforce DevOps, Word, Framemaker, InDesign, CRM (Salesforce, etc.), cGMP, LIMS, UX, MS 365, GxP, GRC, FDA/USDA docs, CMC regs, etc.

Employment History

API Technical Writer

11/2024 – 3/2025

Prospance (PayPal contract)

Working with several teams, I created new API and SDK documentation for a PayPal merchant’s developer portal and internal developers. I created GitHub branch repo and created Confluence pages explaining JavaScript code and developer access requirements. I gathered information from engineers and PMs and coordinated work via Slack and MSTeams.

4/2023 – 5/2024

API Technical Writer

Randstad (Clinical Reference Laboratory contract)

Working with teams, I created and maintained documents describing Clinical Reference Laboratory API Developer Portal, individual APIs (e.g., Marketplace API), associated method requests/responses, and possible error messages. I used the ServiceNow Agile Dashboard to access key information about our client businesses. Using SQL Server Management, I examined database tables for needed information (field type, size, etc.) and updated texts based on new data inputs (e.g., CMC regulations) and portal user experience. I created standard operating procedures (SOP) explaining how non-technical users could access sets of data. I explained XML and JSON code for readers and attended security training; for example, “KnowBe4 ‘Social Engineering Red Flags’.”

11/2022 – 4/2023

API Technical Writer

Next Level Business Services (Mastercard DevZone contract)

Working with an Agile team, I managed documentation and used Google docs to describe the new Mastercard APIs platform (developed via Postman) that provides customers with access to APIs via the Internet. I explained API request and response requirements, parameters, end points, etc. Describing platforms, I created quick reference guides and illustrated user guides focusing on SDK key features, platform benefits, use cases, available resources, and company support. I created text in Markdown and used GIT commands to create branches and add, commit, push, and pull MD files stored in content repositories. I used MIRO to create new UX designs for platform pages and Swagger to convert JSON to YAML code. After reviews, documents were displayed in HTML on the Mastercard Developer Zone Azure platform.

7/2022 – 10/2022

API Technical Writer

Akraya (Walmart Dev Portal contract)

Working with three teams, I created a detailed Swagger User Guide based on personal and user experience. Using Markdown I wrote API descriptions for the Walmart Developer Portal including an OAuth Authentication and Authorization guide and maintained Confluence-JIRA ticket updates. For new developers, I generally explained how the team used Perforce DevOps collaborative tools and Jscript to develop solutions. The team also used Atlassian JIRA Service Desk IT management to effectively direct customer service delivery.

11/2021 – 6/2022

Technical Writer

Matlin Silver (ADP contract)

Working with the National Account Services (NAS) team, I transformed 90+ technical Word documents into DITA-conforming XML files. These documents described the services available via the NAS SaaS portal. I created a standard operating procedure (SOP) manual explaining how to transform documents to DITA format. Using MadCap Flare, I edited/rewrote text and added XML code samples. Then, I recorded the transformed results (identifying updates in multiple columns) on Excel spreadsheets.

7/2021 – 10/2021

Technical Writer

Han IT/Capgemini (Barclays Bank contract)

Working with the Cards Platform team, I managed team documentation. I created Markdown files (.md) containing detailed SDK requirements, API descriptions, and user guides explaining how to access and use Barclays API Exchange. This component of the Barclays Bank Card Platform provided merchant customers services via Salesforce CRM integration tools. Our approach to banking information focused on concern for appropriate governance, risk management, and appropriate compliance (GRC) with applicable regulations and banking practices. I created Confluence spaces and pages (with Miro process diagrams) including an API standards guide, standard operating procedure (SOP) for access and updates, authentication security, eQMS protocols, IT support information, and backup procedures.

4/2021 – 7/2021

Technical Writer / QA Documentation

Talent Resource Services (Oracle contract)

I created illustrated documentation (Adobe InDesign) explaining Oracle’s approach to migrating the JPMChase (JPMC) database system and related tools from IBM DB2-based to Oracle PL/SQL and Oracle E Business Suite (EBS) ERP tools. I used JIRA (task creating/update/tracking), Oracle CRM Data Cloud UI, and wrote HR documents on handling employee and customer contacts, and stored documents as Confluence page attachments. As the QA Lead for documentation, I reviewed and corrected all infrastructure cutover procedures (database transfer, continuous service recovery, backup, flow through security, etc.) and other documents by our team before they were sent to our client company, JPMChase. Working for a banking system, I had to attend internal and external security training courses.

11/2020 – 4/2021

Technical Writer

Illumina (contract)

I created functional specs, user guides, operational qualifications (OQ), computer system validation (CSV), and infrastructure support performance qualifications (PQ) documentation for new projects. The Illumina Clarity LIMS offered SaaS services with an Azure PostgreSQL database for recording data. I created a quick reference guide for LIMS, SOP guide for new customers, and used Confluence with JIRA.

7/2020 – 11/2020

Senior Technical Writer

Aquent T Consulting (Amazon Games Division contract)

I explained how game developers could use our SDK and APIs to host games on our platform, access our libraries, etc. I created documents using AmazonWorkspaces (AWS) platform tools (AWS data analytics, cloud object storage, authentication security, user experience, etc.). The SaaS service provided access to games for customers and cloud-based game and infrastructure support services for game developers. I wrote short articles describing our system’s infrastructural advantages and associated services. I used Slack and Chime for team comms, Figma for rough US designs, Markdown and MadCap Flare for editing, Confluence pages and JIRA for bug tracking, and Git commands with GitHub.

10/2019 – 5/2020

Senior Technical Writer / Change Order QA

Asen Consultants (Abbott Vascular contract)

I created reference sheets, user guides, and operating procedures manuals explaining how to operate and maintain Abbott Vascular equipment. In the Manufacturing Division, I consulted equipment design and manufacturing process engineers for technical information about their SharePoint CMS and created a process statement of work (SOW) and Mass Production Record (MPR). Based upon reviews and IE6302 standards, I filled out Clinical Evaluation Reports (CER) and any necessary updates to the Corrective Preventive Action (CAPA) report for the quarter. I indicated regulatory compliance, safety, and tested device performance. Our documentation availability with limited by applicable biomed-information GRC requirements. After technical reviews, I performed a document change review to identify the specific differences between my original text and review-updated text. Based on user feedback, I created Change Orders justifying document updates, submitted Change Orders for review/approval, and incorporated requested updates in accordance with FDA regs (e.g., 21 CFR 820) for good manufacturing standards.

2/2019 – 10/2019

Senior Technical Writer

Insight Global (General Dynamics NASSCO contract)

I created documents describing IT and telecom support procedures and CDRL-listed hardware systems for USN Military Sealift Command ships.

10/2018 – 1/2019

Technical Writer

BioSoft Integrators (contract)

I edited test scripts and test cases, worked on ISO 9001 certification documents and other documentation describing Illumina genotyping device (Tecan and Hamilton) management software. I updated user guides for new approval and wrote short documents for the public describing our genotyping system and the advantages of our system over the competition.

4/2018 – 8/2018

Computer Systems Analyst III / Senior Technical Writer

Saalex Solutions (contract)

I met with USMC Program Officers and civilian developers in VA (Stafford-Quantico area) and CA (Pendleton) to determine requirements for an updated Marine Ammunition Knowledge Enterprise (MAKE) System. Based upon meetings, I created recommendations for a new database application. The resulting MS Stack application MAKE had layered applications with an SQL Server DB. I wrote requirement analyses (including LucidCharts) and documents defining updates (CDRL mandated, etc.) to the SQL Server DB, CMS (SharePoint), UI options, and other features.

8/2017 – 1/2018

Technical Writer

TalentBurst Consulting (Alere Abbott contract)

I tested, verified, and revised Alere Abbott’s Agile Product Lifecycle Management (PLM) software application user acceptance test (UAT) protocols. Using FrameMaker, I wrote user guides and infrastructure support/design requirements for Alere’s new Agile PLM Electronic Design History (eDHF), eQMS, and JAMA systems. I worked with team members using a Confluence space containing pages about JAMA.

5/2017 – 6/2017

Proposal Writer

Essential Data Corporation (contract)

After returning from a year-long travel vacation with my family, I accepted a short contract and wrote a winning GSA MEPS proposal for a client.

4/2016 – 4/2017

Vacationing

Emerson Family

I took a year-long vacation with my family, visiting AK, KS, No. CA, OR, IL, etc. During this period, I created a personal GitHub.

12/2015 – 4/2016

Senior Technical Writer

RasoSolutions (ResMed contract)

I created an illustrated user guide, operating procedures and documents explaining IT server management. I created ResMed project documents focusing on the Oracle EBS databases and storage refresh, IBM Privileged Identity & Access Management. ResMed used both cloud-based and downloadable native applications. Working with the Chief Information Security Officer, I created a guide explaining how the company uses WatchDox and RMS to control and protect files, eQMS to assure regulatory compliance, manage cloud computing file sharing, and assure the security of company and patient information. After this contract, I took off for a one-year family vacation traveling to visit relatives and friends (AK, OR, IL, KS).

8/2015 – 12/2015

Senior Technical Writer

SkillStorm Consulting (ICW Group contract)

I created content for quarterly audits, developed IT infrastructure support documents, and operations guides. I wrote a manual explaining the company’s approach to internal/external cybersecurity and created HR documents about employee training. I managed document change reviews, contrasting sections of the existing system with the proposed updates. I also wrote release notes and a newsletter about new projects.

1/2015 – 8/2015

Senior Technical Writer

Modis Consulting (Alere contract)

I created design documents and work instructions describing Alere San Diego Data Center (Advent managed service provider) infrastructure, network layout, hardware, failover backup systems, etc.), Alere Wireless Network, Alere MedApps System, Alere GSP, and other Alere global systems. We maintained documentation in a SharePoint system for collaboration and continuous integration/delivery (CI/CD).

9/2014 – 12/2014

Senior Technical Writer

Foothills Consulting (DexCom contract)

I described plans for an Oracle Real Application Cluster (RAC) for DexCom’s Oracle EBS Database and the Oracle PL/SQL and new EBusiness Suite (EBS) setup. I created the deployment SOP, described the deployment’s infrastructure, and used SaaS Snowflake data analytics to analyze collected data. Using info about DexCom’s Oracle database, I described DexCom’s use of Cisco Unified Computing System (UCS) B200 Rack Servers, Cisco UCS 6296 Fabric Interconnects, Cisco Nexus 5548 Switches, and NepApp FAS3220 Storage System, Oracle SCAN Listener, Oracle Linux OS, Oracle RAC Storage Management, NetApp Fiber Channel, Linux Host Utilities, NetApp Interop Tool, DB Calibration Tool, and shell scripts.

10/2013 – 8/2014

Instructional Designer / XML Specialist

Apex Systems Consulting (SAIC contract)

I developed online help for the SAIC GTSCMIS training system and a USN logistics training application coded in both XML and HTML. I used Oxygen XML Editor to create XML code and StyleVision to develop DITA-compliant XML schema, and RoboHelp for online Help. The guides included UX design samples created with Miro (RealTime boards). My training guide was deployed on a Web site. The first screens contained access instructions and an interactive spreadsheet-based QA form.

5/2013 – 9/2013

Senior Technical Writer

Foothills Consulting (Sony Electronics contract)

I created content for cloud-based mobile and native application UIs based on user experience research. I wrote an API Guide and specs for Sony’s web based PlayMemories Photobook. I explained JavaScript used in Sony’s websites. I described telecom security and created a guide showing how to use the Photobook.

10/2011 – 5/2013

Senior Technical Writer

LRS Consulting (Asurion contract)

I analyzed Asurion’s IT management and support operations, creating system user guides, SOPs, runbooks, and online tutorial explaining how to install and maintain our system. I produced a video tutorial (Camtasia-generated visuals) showing how to use our system and online Help (RoboHelp). I described our networks with process flow illustrations (VISIO) and created marketing documents focusing on Asurion’s protection and security policies. I described our Mongo DB application and API to external systems and summarized the J2EE project (Systems Overview Service).

9/2008 – 7/2011

Information Systems Analyst / Senior Technical Writer

NextGen (HP/EDS at USDA contract)

I attended USDA/FSA Joint Application Development (JAD) conferences collecting requirements for new product features and created a System Requirements document (IEE 830-1998). I developed a Requirements Traceability Matrix, API guide, test/use cases, a user manual, a HR security protocol guide, and UI content. I developed SDK sections and technical manuals to standards (e.g., MIL-STD-38784) and maintained requirements summaries in database tables. I also defended my thesis and earned an MA in Philosophy of Science at San Jose State University, receiving the Arts and Sciences Outstanding Thesis Award (2009).

11/2007 – 8/2008

Senior Technical Writer

Bryson Technologies (Juniper Networks contract)

I developed a SOAP/XML API guide and device/system installation, and guides for new products. Simultaneously, I continued the MA program at SJSU graduate school.

7/2007 – 10/2007

Senior Technical Writer

DGN Technologies (eBay contract)

I created Wiki-based online help for an eBay application that enabled users to test reconfigurations of advertisement pages. I described metadata stored in a data warehouse and created a Wiki user guide for the eBay Security Asset Management System which explained encryption algorithms, security policies, and end user procedures. Simultaneously, I continued attending SJSU graduate school.

4/2007 – 6/2007

Senior Technical Writer

Oak Hill Industries (Tumbleweed Communications contract)

I described the internet message communications security applications SecureTransport and MailGate. Simultaneously, I continued attending SJSU MA graduate school.

2/2004 – 3/2007

Senior Technical Writer

Bryson Technologies (Cisco Systems contract)

I created documents and online help describing Cisco’s RESTful APIs (pre-DevNet), Javadocs, JavaScript code, command syntax, and the network security system. I described Cisco’s Oracle PL/SQL DB data warehouse and started the MA program in Philosophy of Science at San Jose State University (SJSU).

6/1997 – 12/2003

Senior Technical Writer

Microsoft Corporation (Mountain View, CA campus)

As a full-time employee working onsite and remotely, I created documents and online help describing SQL Server and MySQL databases, APIs, and MS applications. I created a communications protocol sheet, programming guide (classes, methods), and HTML code references.

3/1997 - 6/1997

Senior Technical Writer

ThoughtWorks (DGN Technologies contract)

Working onsite and remotely, I described Thoughtworks application APIs.

2/1996 – 3/1997

Technical Writer

Bryson Technologies (Tele-TV contract)

I created technical documentation describing Tele-TV equipment (set-top box application written in Ruby), network communications security, SQL Server and Oracle databases, and data warehouse.

7/1993 – 2/1996

Senior Technical and Proposal Writer

Ravenworks, Inc. (dba)

As an independent contractor (dba Ravenworks, Inc.), I developed RFPs, RFIs, technical proposals, business plans, marketing materials, and video scripts for Native American Corporation (Goldbelt, Inc.), Alaska Permanent Fund Corporation, and commercial and AK government clients. I also taught a summer course in Multimedia Programming at the University of Alaska, SE (Juneau, AK) and taught a proposal development course at the Juneau Community School.

Professional Samples

https://www.dropbox.com/scl/fo/i81m1ws7xwi5l25u8492b/ACiAHbHiGT1YBYUotVT2IHU?rlkey=bko5ua3vuxmrf7wyvxmzov330&st=0ni888zh&dl=0

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