Customer Service Data Entry

Gloria H. Wright

Garner, NC • 919-***-**** • **********@*****.***

Professional Summary

Dedicated and dependable administra ve professional with over 30 years of experience working in a fast-paced DMV office environment. Proven track record of efficiently processing documenta on, handling cash transac ons with accuracy, and providing excellent customer service. Known for being trustworthy, detail-oriented, and respec ul to every individual she serves. Key Skills

• Customer Service Excellence

• Handling & Balancing Cash

• Paperwork & Document Processing

• Data Entry & Record Keeping

• Conflict Resolu on

• Mul tasking in High-Volume Se ngs

• Confiden ality & Discre on

• Team Collabora on

Professional Experience

North Raleigh License Plate Agency – Raleigh, NC

Office Manager [2005 -2024]

• Supervising staff involved in vehicle licensing and tle transac ons.

• Ensuring compliance with state and local laws regarding vehicle registra on and tling.

• Monitoring the overall opera ons of the tag agency to ensure efficiency and effec veness.

• Addressing customer inquiries and resolving issues related to vehicle registra on and tles.

• Overseeing the processing of vehicle registra ons, tles, and other related documents.

• Process payroll for staff.

• Staff Management, Hiring, training, and evalua ng staff. Department of Motor Vehicles – Raleigh, NC

File Clerk/Customer Service Manager [1986-2001]

• Processed vehicle registra ons, tle transfers, license renewals, and other legal documenta on with accuracy and meliness.

• Assisted hundreds of customers weekly, offering clear informa on and friendly support in o en high-pressure situa ons.

• Handled cash, checks, and credit card payments daily, maintaining perfect balancing records and demonstra ng strong financial responsibility.

• Trained new employees on office protocols and customer service techniques.

• Maintained confiden ality while handling sensi ve personal informa on.

• Managing daily opera ons of the DMV office.

• Ensuring compliance with all relevant laws and regula ons.

• Developing and implemen ng office procedures and policies. TJ Maxx – Raleigh, NC

Cashier Supervisor//Accoun ng Clerk – Part- me [1986-2000]

• Maintain accurate and up-to-date financial records.

• Process invoices, bills, and other financial documents.

• File and organize financial documents.

• Answer phones, process mail, and respond staff inquiries.

• Answer phones, process mail, and respond

• Assist with tasks related to returns, refunds, and customer issues.

• Supervised cashier clerks

Educa on

Johnston Central High School – [City, State]

High School Diploma

Graduated: 1969

Addi onal Informa on

• Excellent atendance record and punctuality

• Known for crea ng a calm, welcoming environment for customers of all ages & backgrounds References

Dan Johnston, North Raleigh License Plate Agency Owner – 919-***-**** Omar Askar, RDU Dealership -919-***-****

Sal Oudeh, Capital Motors Dealership - 919-***-****

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