Customer Service Sales Manager

Kayla Velarde-Vazquez

***** *********** ***., **********, **, 48021

313-***-**** *************@*****.***

SKILLS

• Excellent communication

• Excellent customer service

• Operational efficiency

• Sales reporting

• Stock control

• Task delegation

• Inventory management

WORK Experience

AutoZone, Detroit, MI May 2019 - current

Parts Sales Manager

• Managed daily operations

• Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

• Oversaw merchandising efforts within the store, ensuring that products were displayed efficiently to maximize visibility and stimulate sales growth.

• Greeted customers.

• Communicated clearly and positively with coworkers.

• Handled payment accurately and balanced the cash register.

Advance Auto Parts, Canton, MI June 2018 - May 2019

Assistant Store Manager

• Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.

• Took initiative to find extra tasks when scheduled duties were complete.

• Handled currency and credit transactions quickly and accurately.

• Maintained high standards of customer service during high-volume, fast-paced operations.

• Assisted supervisors to identify and resolve issues in the store.

• Communicated clearly and positively with coworkers and management.

Education

Ross Medical Education Center, Warren, MI August 2024-March 2025

• Dental Assistant Certification

• HIPAA Certification

• CPR Certification

Catherine Ferguson Academy, Detroit, MI June 2009

• High School Diploma

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