Customer Service Project Management
Resume:
Rashmi Bishnoi
Mob: +91-981******* Email: ************@*****.*** Express Entry Number: E003289208 Experienced Administration and Facilities Manager 22+ Years in Administration, HR, and Customer Service Expertise in Project Management, Vendor Relations, and Employee Engagement PROFESSIONAL SUMMARY
More than 2 decades of experience in administration and facilities management with top MNCs and corporations.
Proven track record in managing complex projects, employee engagement, and facilities maintenance.
Strong interpersonal, decision-making, and leadership skills.
Expertise in vendor management, budget control, and policy implementation.
Adept at liaising between administrative personnel and senior management to ensure seamless operations.
Experienced in developing and implementing customer service standards.
Skilled in MIS reporting and managing administrative staff.
Competent in organizing large-scale events, training sessions, and employee engagement programs. CAREER HIGHLIGHTS
Successful Project Management: Led and managed multiple housing projects for the Air Force Naval Housing Board, ensuring timely allotment, possession, and sales of dwelling units.
Policy Implementation: Developed and implemented effective policies and procedures that improved departmental operations and enhanced employee performance.
Vendor Management: Streamlined vendor management processes at AGC Realty Pvt. Ltd., ensuring SLA compliance and optimizing service delivery.
Employee Engagement: Spearheaded employee support and engagement programs, improving employee morale and productivity.
Budget Management: Efficiently managed budgets for facility maintenance and administrative functions, ensured cost control, and prevented financial losses.
Facility Maintenance: Oversaw the maintenance of large residential complexes and office facilities, ensuring a safe, secure, and well-maintained environment.
Event Coordination: Successfully organized training sessions, conferences, and large-scale events, enhancing organizational efficiency and employee satisfaction. PROFESSIONAL EXPERIENCE
Assistant General Manager, Admin - Air Force Naval Housing Board Nov 2016 – Present
Directed all ongoing projects, addressing queries and providing timely solutions.
Led allotment, possession, and sales processes for dwelling units.
Developed and implemented policies to improve departmental operations.
Supervised administrative staff, set goals, and met job expectations.
Monitored supplies and maintained facilities to meet environmental, health, and security standards.
Liaised between administrative personnel and senior management to expedite needs and concerns.
Implemented customer service standards and evaluated employee performance. Assistant Facility Manager – Homes 121 Maintenance Committee. HOMES 121, Noida Apr 2015 – Oct 2016 Assistant Facility Manager - AGC Realty Pvt. Ltd. HOMES 121, Noida Apr 2013 – Mar 2015 AGC Realty Pvt. Ltd represents a joint venture between real estate leaders Ajnara India Ltd. and Gulshan Homz Pvt. Ltd., forming to redefine modern living with Homes 121. Leveraging their collective expertise, values, and innovative architectural strategies, they aim to set new benchmarks in the NCR real estate sector. 2 P a g e
Managed and maintained Homes 121 (5 Phase) facilities, including housekeeping, security, and maintenance for 1732 flats.
Oversaw routine, periodic, and significant maintenance, ensuring effective complaint & job card management.
Handled prepaid dual supply meter recharge and maintained a comprehensive database.
Organized employee support and engagement programs.
Ensured compliance with service level agreements (SLAs) and executed various checklists and schedules.
Managed stationery inventory and maintained budget for maintenance expenses. Senior Facility Executive - TATA Communications Ltd., Delhi Jan 2011 – Dec 2011
Managed office facilities, including soft services, vendor management, and administrative functions.
Conducted routine, periodic, and major maintenance, ensuring effective inspection schedules.
Oversaw cafeteria management and addressed food-related queries and issues.
Organized training, conferences, and employee engagement activities.
Ensured compliance with SLAs and managed stationery inventory.
Generated and maintained management information systems (MIS) reports. Senior Executive, Facility - Jones Lang LaSalle Meghraj, Gurgaon Apr 2009 – Jan 2011
Managed soft services, administration, security, travel, and events for Lenovo India Pvt Ltd.
Handled vendor management, procurement, and negotiation for office materials.
Assisted the Executive Director with meetings, administrative support, and documentation.
Managed leased properties, including identification, negotiation, and facility setup.
Organized hotel accommodations, logistical arrangements, and expatriate facilitation.
Generated MIS reports.
Assistant Facility Manager - CBRE, New Delhi Sep 2007 – Mar 2009
Provided soft services, security, and vendor management for Lenovo India Pvt Ltd.
Assisted with travel bookings, hotel arrangements, and expatriate facilitation.
Organized events and VIP visits.
Managed leased properties and ensured facility maintenance. PAST EMPLOYMENT DETAILS
Facility Coordinator - Metropolitan Hotel Nikko, New Delhi Mar 2005 – Jul 2006
Training Manager - Japan Cultural and Information Centre, New Delhi Jan 2002 – Feb 2003 EDUCATION
B.A. (Pass), Miranda House, Delhi University 2000 PROFESSIONAL AND TECHNICAL SKILLS
Proficient in MS Office (Word, Excel, PowerPoint), Windows OS, and Internet usage.
Completed Office Automation Diploma from Alex Computer Education.
Completed Diploma Course in Japanese Language from Japan Cultural & Information Centre and Delhi University.
PERSONAL DETAILS
Date of Birth: July 8, 1980 Gender: Female Languages: English, Hindi, Japanese
Contact this candidate