Project Manager Program
Resume:
Melissa English MA, MBA
Address: Ormond Beach, United States of America
Email address: *****************@*****.***
Melissa English is a seasoned IT professional with over 15 years of experience in diverse roles, including Program Manager, Project Manager, Scrum Master, Trainer, Subject Matter Expert, Business Analyst, Technical Architect, Client Services Manager, and Professional Services Consultant. She has a proven track record of leading cross-functional teams in the successful execution of multiple complex projects, resulting in increased efficiency, quality, and client satisfaction. Profile
Work Experience
02/2025 – present
Remote, United States
Senior Project Manager
Attentis Consulting (Mason Frank)
Developed detailed project plans that outlined scope, timelines, resources, and deliverables, which helped ensure all team members understood their responsibilities from the start.
Conducted project kick-off meetings to align stakeholders and establish communication protocols, fostering a collaborative environment right from the beginning.
Identified risks, dependencies, and potential challenges early on, allowing the team to address issues before they escalated.
Served as the primary point of contact between clients and internal teams, which helped maintain clarity and transparency throughout the project lifecycle.
Regularly updated clients on project progress, milestones, and any risks or changes, ensuring they were always informed and engaged. Managed client expectations and maintained strong, collaborative relationships, which contributed to client satisfaction and project success. Led cross-functional teams of Salesforce developers, analysts, and consultants, promoting collaboration and ensuring everyone was aligned with project objectives.
Assigned tasks and monitored progress to keep the team on track, facilitating daily stand-ups, sprint planning, and retrospectives when using Agile methodologies.
Tracked project progress to ensure it stayed on schedule, which helped the team meet deadlines efficiently.
Oversaw data migration, system integration, and custom Salesforce configuration, ensuring high-quality delivery aligned with client specifications.
Monitored quality assurance and testing processes to guarantee successful deployment, which minimized post-launch issues.
Proactively identified and addressed project risks and issues, developing mitigation strategies that reduced their impact on overall progress. Escalated significant challenges to senior management when necessary, ensuring that critical issues were addressed promptly. Managed project budgets, which helped ensure financial targets were met and resources were allocated efficiently.
Documented project expenses and provided regular financial reporting, keeping stakeholders informed about budget status. Generated detailed project status reports that included progress updates, risks, and mitigation strategies, facilitating informed decision-making. Documented lessons learned and best practices for future projects, contributing to continuous improvement in project management practices. Ensured project documentation was complete and accessible for future reference, which supported knowledge-sharing and future project planning. Work Experience
07/2024 – 12/2024
Princeton, United States
Senior Project Manager/Program Manager
Berlitz International (Self)
Led the global implementation of Salesforce for Germany and Poland, which optimized sales processes and significantly increased efficiency across teams. Developed a customized selling system specifically for language tutoring, resulting in a notable boost in revenue streams and enhanced customer engagement.
Managed and collaborated closely with custom development teams in India, ensuring successful project delivery and aligning on goals to meet timelines effectively.
02/2024 – 07/2024
Parsippany, New Jersey,
United States
Salesforce Program Manager/Salesforce Project Manager NICE (Self)
As a Salesforce Program Manager, I played a key role in assisting with the customization and prioritization of the NICE CX Organization’s Salesforce platform to align with evolving business needs and strategic goals. My responsibilities included leading a cross-functional team of 15 consultants, comprised of developers, business analysts, and administrators, ensuring that project milestones were met on time and within scope. I worked closely with stakeholders across departments to gather requirements, translate them into actionable roadmaps, and oversee the implementation of tailored solutions.
I also provided regular updates and strategic insights to the Director of Business Operations, ensuring transparency and alignment with executive priorities.
06/2023 – 02/2024
San Diego County,
California, United States
Program Manager/ Salesforce CPQ Project Manager/Scrum Master
Petco (Insight Global)
• Full-Time Contract
• Led cross-functional teams in the successful execution of multiple complex projects, resulting in a 20% increase in overall project efficiency.
• Developed and implemented project plans, timelines, and budget forecasts, ensuring all deadlines were met on time and within budget.
• Facilitated daily stand-up meetings and sprint planning sessions, fostering collaboration and communication among team members to drive continuous improvement and delivery of high-quality products.
• Managed stakeholder expectations and provided regular updates on project progress, risks, and issues, resulting in improved client satisfaction and retention rates.
02/2022 – 09/2023
Hoboken, New Jersey,
United States
Learning Program Manager
Merck (Self)
• Short Term Contract
• Developed project plans in alignment with organizational goals for mandatory learning.
• Collaborated with the content creation team to review and revise all learning modules
• Facilitated meetings with internal team members, consultants, and contractors
• Adapted project plans as necessary to better align with organizational objectives
• Established team objectives and roles with specific goals outlined for all team members
• Formulated solutions to project risks and issues, ensuring quality and timeline goals and objectives were met
• Assisted Merck in selecting a new LMS system for various content types
• Aided Merck in implementing processes and procedures for handling system decisions with acquired companies
• Executed projects using waterfall and agile methodologies Work Experience
• Proficient in project management and instructional design, Salesforce CRM, Mergers and Acquisitions, Healthcloud, Patient Services Hub, Document Services Hub, Microsoft Dynamics, and WMS/OMS.
01/2023 – 06/2023
Baltimore, Maryland,
United States
Learning Program Manager
John's Hopkins University (Randstad)
• Part Time Contract
• Managed learning programs within preset budgets
• Utilized spreadsheets, calendars, and reports to measure work productivity and monitor progress
• Mitigated risks and coordinated plans to ensure safety and federal compliance
• Maintained on-site operations logs and reported findings to supervisors
• Designed and supervised the creation of digital university courses
• Ensured the execution of Jira and led content production meetings
• Worked part-time on a 10-hour contract per week
• Implemented projects using waterfall and agile methodologies
• Proficient in project management and instructional design
• Experienced with Salesforce CRM, Agile Methodology, and Waterfall Methodology
• Skilled in Java, Python, AWS, HealthCloud, Patient Services, Document Services, Microsoft Dynamics, WMS/OMS
02/2022 – 01/2023
San Francisco Bay Area
Salesforce Program Manager/Salesforce CPQ Project Manager Pierce Washington (Self)
• Part Time Contract
• Spearheaded the development and implementation of strategies for the PMO remotely
• Oversaw all Salesforce projects and CPQ implementations for the client in the manufacturing sector
• Supervised a team of twenty consultants and managed vendor relationships
• Drafted Statements of Work and provided cost estimates for projects of various sizes
• Led initiatives to drive continuous improvement in project delivery processes
• Collaborated with multiple clients to transition legacy solutions to new Salesforce platforms
• Established strong partnerships with internal teams, vendors, and contractors
• Designed processes to ensure consistent on-time delivery of project milestones
• Specialized in Health Cloud and AI/Machine Learning implementations
• Managed projects using both waterfall and agile methodologies
• Led an insurance implementation project for a mortgage company, designing and implementing a new Salesforce system
• Proficient in project management, instructional design, Cloud Craze, Salesforce CRM, Agile and Waterfall methodologies, integrations, Microsoft Dynamics, and Service Cloud
• Collaborated with offshore development teams on WMS/OMS projects. 11/2021 – 02/2022
Kansas City, Missouri,
United States
Salesforce Program Manager/Salesforce CPQ Project Manager C.F.A. (Self)
• Short Term Contract
• Managed remote and travel operations for Salesforce Program
• Designed, scoped, and implemented Q2 initiatives for CFA
• Contributed to story writing for insurance system
• Facilitated requirements development and management of all stories
• Successfully replaced legacy insurance system for farmers loans
• Led all scrum ceremonies and managed a team of thirty consultants
• Drafted Statements of Work (SOW) and managed vendor relationships
• Submitted project deliverables to clients, ensuring adherence to quality standards
• Evaluated, delegated tasks to staff, and conducted capacity planning based on Work Experience
client needs
• Negotiated with stakeholders and suppliers for project resources
• Collaborated with project personnel to identify and resolve issues
• Produced comprehensive reports of project activities in a timely manner
• Assisted CFA with business application and process sunsetting
• Facilitated integration of Microsoft Suite and Monday.com for improved efficiency
• Implemented projects using waterfall and agile methodologies
• Specialized in project management, instructional design, and Mergers and Acquisitions
• Proficient in Monday.com and various system integrations. 10/2020 – 11/2021
Orlando, Florida, United
States
Integration Program Manager
Orlando Health (Self)
• Spearheaded the digital transformation of OH as part of the Ellie project, integrating essential healthcare systems
• Led the implementation of SFDC as part of the integration project
• Managed vendors effectively and ensured seamless collaboration
• Conducted thorough review of budget and subcontractor estimates, analyzing for accuracy and scope relevance
• Identified project risks and proactively devised strategies to prevent roadblocks
• Provided regular project updates to stakeholders, highlighting strategy, adjustments, and progress
• Developed and maintained project construction schedule, updating as necessary
• Produced comprehensive report evaluating strengths and weaknesses of current project management processes for client companies
• Utilized Health Cloud and implemented projects using both waterfall and agile methodologies
• Demonstrated expertise in project management and instructional design
• Proficient in Cloud Craze, Salesforce CRM, and agile and waterfall methodologies
• Experienced in Healthcare Institutional Review Board processes and mergers and acquisitions
• Skilled in utilizing platforms such as Monday.com for project management
• Specialized in integrations including Healthcloud, Patient Portal Hub, Patient Services Hub, Document Services Hub, and Service Cloud
• Collaborated effectively with offshore development teams 04/2019 – 11/2020
San Francisco Bay Area
Digital Transformation Program Manager/Salesforce CPQ Project Manager
See's Candies (Self)
• Established team objectives and roles with specific goals outlined for each member
• Developed project plans with defined timelines, assigned tasks to appropriate teams, and managed workflow during implementation
• Conducted a comprehensive analysis of current project management processes for client companies, identifying strengths and weaknesses
• Successfully guided five project managers from client companies to achieve PMP certification
• Led project management and customer engagement initiatives
• Created executive decks, facilitated leadership discussions, and conducted sprint planning sessions
• Served as a Scrum master
• Implemented SFDC SalesCloud and SFDC Commerce Cloud
• Utilized UX design principles and developed user stories
• Identified resource needs and coordinated allocation to ensure quality standards were met within established timelines and budget
• Coached project management teams on risk mitigation strategies, using Work Experience
real-life projects as case studies
• Designed processes to ensure consistent on-time delivery of customer projects as per contractual agreements
• Adapted project plans as necessary to align with organizational goals
• Implemented AI and machine learning technologies
• Managed projects using both waterfall and agile methodologies
• Experienced in Cloud Craze, Agile Methodology, Waterfall Methodology, Mergers and Acquisitions, Monday.com, integrations, and Service Cloud
• Collaborated with offshore development teams for project execution and delivery.
10/2016 – 04/2019
Alpharetta, GA
Senior Project Manager
Rootstock Software
• Led project management activities and served as a Manufacturing Subject Matter Expert (SME) for the client
• Successfully implemented SFDC platform and continuously updated project plans to document objectives, technologies, schedules, and funding
• Generated innovative solutions to complex project management issues, ensuring delivery within budget and time constraints
• Consistently delivered project deliverables to clients while maintaining high quality standards
• Identified project needs through thorough review of objectives and schedules, resolving issues in collaboration with project personnel
• Produced detailed and timely reports of project activities, determining project scope, boundaries, time, and complications for accurate estimates
• Proposed, reviewed, and approved modifications to project plans to optimize project outcomes
• Monitored performance of project team members and provided valuable performance feedback
• Implemented projects using both waterfall and agile methodologies, with expertise in Salesforce CRM, Agile Methodology, Waterfall Methodology, Java, Python, and AWS technologies.
02/2015 – 04/2016
Latin America, Elkridge
Maryland
Director of Channel Sales, Latin America
ANCILE Solutions, Inc.
Melissa works building alliances with value added resellers and international partners of ANCILE solutions from all over the world in Latin America. Melissa is responsible for providing educational solutions to fortune 100, private, and government entities seeking multimedia and innovative learning and communications solutions. ANCILE has won the gold standard in education from Brandon Hall, and continues to be one of the most respected companies in the education space providing solutions to companies and governments globally. Melissa is responsible for international alignment, and international revenue goals and attainment for Latin America.
08/2012 – 02/2015
Elkridge, Maryland,
United States
Senior Professional Services Software Consultant
ANCILE Solutions, Inc.
Melissa worked with the Fortune 100 to design and implement learning environments for SAP, CRM, ERP, and other solutions in 32 languages with cutting edge products provided by ANCILE solutions. ANCILE designs cutting edge learning solutions that provide just in time information for users who are in the process of completing a task. Melissa worked on 100 implementation projects with clients in all industries ranging from Pharmaceuticals, Finance, Retailers, and Government entities. The process was to custom design a learning strategy for the client and then implement, and train them in the applications and languages of their choice to support global expansion efforts. 08/2008 – 08/2012
Alpharetta, GA
Senior Project Manager and Implementations Consultant Radiant Systems Inc.
Melissa participated in 150 implementations of Quest Venue Manager, in Work Experience
international locations all over the world. QVM is a solution which allows for the tracking of all statistics and vitals for stadiums and arenas. The clients of QVM are centered in the sports and entertainment world and are comprised of the NFL, MBA, NHL, international soccer leagues, and music venues internationally. The solution provided point of sale, real-time crystal reports, RFID readers, digital menu boards, loaded tickets, and audio and visual equipment. Melissa's job also included support for customers, project management, and direct sales. Education
01/2010 – 12/2020 International Buisness Global Management PHD University of Maryland Baltimore
PHD in international business and global management. 01/2006 – 12/2008 International Buisness and Global Management MBA University of Phoenix
This MBA taught me how to utilize technology and implement it in the business sector.
01/1999 – 12/2002 Linguistics, Archaeology, Art History BS The University of Georgia
01/1998 – 12/2002 Lingustics, Archaeology Masters The University of Georgia
01/1994 – 12/1998 Classics, Journalism, and Technology College Prep Seal Brookwood High School
This was a classical education pursuant of of a College Prep seal for entrance to the University of Georgia.
Languages
Italian
PROFESSIONAL
Japanese
PROFESSIONAL
Portuguese
PROFESSIONAL
Spanish
PROFESSIONAL
Publications
12/2016 Alexander's Song: The Life of a Hero Part I VIP Press
https://www.amazon.com/dp/153*******/ref=sr_1_1?
s=books&ie=UTF8&qid=148*******&sr=1-
1&keywords=Alexander%27s+Song%3A+The+life+of+a+hero+part+I A poetic look at the life of Alexander the Great
11/2016 Reflections From the Edge of the World
VIP Press
https://www.amazon.com/dp/154*******/ref=sr_1_1?
ie=UTF8&qid=148*******&sr=8-
1&keywords=Reflections+from+the+edge+of+the+world
A collection of myth, folklore, and poetry from around the world. Publications
08/2016 Viral and Vital Marketing: Success for Your Company in a Digital World
VIP Press
https://www.amazon.com/Vital-Marketing-Success-Company- Digital/dp/153720260X/ref=sr_1_2?s=books&ie=UTF8&qid=147*******&sr=1- 2&keywords=melissa+english+vital+and+viral+marketing The non-marketers guide to marketing in the physical world and the digital. This is the ultimate getting started book for the entrepreneur who wants to break through the noise with a simple and focused message. 08/2013 Molly McCreary: There's Something in the Garden Tate Publishing
https://www.amazon.com/McCreary-Something-Melissa-English- Paperback/dp/B00YW4T4X4/ref=asap_bc?ie=UTF8
This is the story of Molly McCreary, a little girl who finds a magical necklace with time transporting abilities.
03/2013 Living Gluten Free on a Shoe String: The Ultimate How to Guide
VIP Press
https://www.amazon.com/Living-Gluten-Free-Shoestring- Ultimate/dp/148*******/ref=asap_bc?ie=UTF8
The ultimate guide to living on a shoestring budget and gluten free. It can be a very challenging task with rising costs of everything these days. Here is where to shop, what to eat, and how to change your life with meaningful recipes as well. 03/2013 The App Revolution: Be a Part of the Curve Vanity Internatinal Press
https://www.amazon.com/Application-Revolution-Curve-Common- Sense/dp/148*******/ref=sr_1_1?s=books&ie=UTF8&qid=147*******&sr=1- 1&keywords=App+Revolution+Be+a+Part+of+the+Curve
Have you ever wanted to develop an application for an iPhone but you are not sure how to start? Here is your ultimate guide for a non developer. 09/2011 Transiente Amores
Tate Publishing
https://www.amazon.com/Transiente-Amores-Melissa-
English/dp/146*******/ref=asap_bc?ie=UTF8
True love is life changing and altering. As we go through the phases of love, we are driven to different peaks and different goals. Transiente Amores is the journey through love and through the transformation of life-altering love. 08/2011 The Amores Defined: A Progression of the Rites of Love Tate Publishing
https://www.amazon.com/Amores-Defined-Collection-Progression- Love/dp/145*******/ref=asap_bc?ie=UTF8
02/2011 My Truth
Publish America
https://www.amazon.com/My-Truth-Melissa-English/dp/145*******/ref=sr_1_3? s=books&ie=UTF8&qid=147*******&sr=1-
3&keywords=My+Truth+melissa+english
The true story of a man falsely accused of the murder of a US senator's daughter, and his ordeal searching for innocence in a Mexican prison. Volunteering
01/1994 – 01/1994 Volunteer
Raising money and walking
Certificates
08/2014 PMP
Project Management Institute
http://www.pmi.org
05/2021 Client Management Certification
HubSpot
https://app.hubspot.com/academy/40441/mylearning/completed/award/18/Acade myClientManagementCertification
05/2021 Delivering Client Success
HubSpot
https://app.hubspot.com/academy/40441/tracks/13/exam/award/13/AcademyPart nerDeliveryCertification
01/2023 Project Management Certificate
https://coursera.org/share/0bc6693d10a6d7ad660ff8605e795e88 04/2024 Google Workplace Gmail Certification
https://www.cloudskillsboost.google/course_templates/200? catalog_rank=%7B%22rank%22%3A7%2C%22num_filters%22%3A0%2C%22has_se arch%22%3Atrue%7D&search_id=16045667
04/2024 Google Workplace Google Sheets Certification Google DeepMind
https://www.cloudskillsboost.google/course_templates/196/badge 04/2024 Google Workspace Google Sheets
https://www.cloudskillsboost.google/course_templates/195/badge 04/2024 Google Workplace Google Chat Certification Google
https://www.cloudskillsboost.google/course_templates/516/badge 07/2024 2022-Preventing Discrimination & Harassment: US Employees V4.1
Traliant
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