Human Resources Vice President

DENISE ROBINSON

Flower Mound, ***** TX 214-***-**** **********@*******.***

Summary of Qualifications

I am a results-driven Vice President of Human Resources with extensive experience in human resources management, recruitment, and benefits administration. Known for effective communication, meticulous organization, and analytical problem-solving skills. Demonstrates expertise in leading HR teams, optimizing recruitment strategies, and developing comprehensive training programs. Adept at managing employee relations, implementing policies and procedures, and fostering strong relationships across all levels of the organization. Committed to driving organizational success through strategic planning, project management, and effective leadership.

PT Human Resources Contract Consultant

American Hospice Systems 10/2024 to present

2 locations in Texas, 1 in Georgia and 3 in Florida

Evaluation of all current policy and practices, recommending best practices in HR that they were missing

Creation of Job Descriptions for all current positions

Creation of On-boarding program that reduced training time by 50% and helped with retention of employees by making them quickly feel part of the team

Part of the Acquisition team related to HR in opening new locations, including evaluation of current benefits, compensation analysis, PTO plans, policy and procedure, streamlining departments.

Recruitment for new acquisitions to get them up and running as quickly as possible

Vice President of Human Resources 02/2012 to 10/2024

Advanced Healthcare Solutions, LLC – company restructured, and I was laid off

Responsible for 41 buildings in Texas, 17 in Georgia and 11 in Nebraska

Reported to COO, source of point for all HR related knowledge, laws and advisor for all regional directors as well as administrators to increase employee retention and reduce chances of lawsuits

Developed HR policies and procedures to ensure compliance and improve organizational efficiency.

95% Compliance on personnel files for annual state survey with Centers for Medicare Services (CMS}

Creation of Training program for staff who were promoted to managers, but had never been a supervisor before, to help them make the transition from co-worker to supervisor successfully

Overhauled recruitment strategies, reducing reliance on external recruiters and cutting hiring costs by 50%

Supervised one HR Generalist who processed payroll and 1 Recruiter

Traveled as needed to locations for training and employee investigations and to be a point of contact for employees

Was responsible for all the on- job-injuries and worked closely with the carrier to ensure that employees were following the requirements of the doctor. We were non-subscribers and had our own self-funded plan. Implemented safety committees to reduce injuries by 40% over the first three years

Implemented training programs for facility managers, decreasing turnover from 140% to 78.88% in the first year.

Launched retention initiatives like the 'Golden Ticket' program to improve employee satisfaction and reduce turnover.

Optimized compensation and benefits, aligning them with industry standards to enhance competitiveness.

Managed HR functions for acquiring 10 new facilities in a month, including recruitment, training, and benefits evaluation, while also working with marketing to increase facility census.

Handled all employee relations issues and traveled as needed for investigations. Worked with Lawyers and attended all mediations. Most cases were resolved for under 10,000.00

Created employee satisfaction surveys that were conducted every 6 months

Reduced employee turnover by implementing a comprehensive employee onboarding program.

Handled all benefit renewals and evaluations of cost to company and employees. And made recommendations to upper management on the plans that were the most cost effective for both company and the employee, saved the company $100,000.00 in first year

Plan and structured both remote and onsite open enrollment of benefits for all facilities, to ensure that all employees were aware of benefits and to meet Affordable Care Act Regulations

Handled the initial investigation into all EEOC, Wage and Hour and Lawsuits brought by employees

Director of Human Resources 12/2001 to 02/2012 Stonegate Senior Living, LLC – Move to take VP job with AHS

This was a start-up company when I first started, we had 8 facilities and grew to 32 during my tenure. Created the HR department from the ground up.

Managed a team of 5 direct reports overseeing recruitment, benefits, on-the job injuries and payroll functions.

Developed an employee onboarding process that reduced facility turnover from 78% to 65% within the first 6 months and is ongoing across all 32 facilities.

95% Compliance on personnel files for annual state survey with Centers for Medicare Services (CMS}

Created and implemented a mentoring program to integrate new employees and support retention in a competitive LTC environment.

Evaluated and optimized recruitment strategies, including innovative approaches, and established a recruitment status report and internal posting log for better position tracking and employee transfers.

Led compensation management, including salary evaluations, benefits analysis, and the creation of a Nurse Aide career ladder, while implementing a new payroll system and managing benefits administration to save $200,000 annually.

Handled all employee relations, and worked with lawyers on all cases and attended all mediations

Handed evaluation of benefit renewals saving the company $200,000;00 by moving to self- funded plan

Planned and structured all open enrollment meetings to ensure employees were aware of benefits and to best utilize them

Was a fiduciary on the 401K plan, to ensure plan was successful for both employees and upper leadership

Human Resources Manager 11/1999 to 12/2001 Product Support Services

Managed the safety program and OSHA compliance, leading to a 5% reduction in workplace injuries.

Handled employee relations, recruitment, and retention within strict budget guidelines, collaborating with ADDECO to ensure consistent staffing for the production line.

Administered employee benefits and supervised the payroll process.

Identified and implemented necessary policy changes, including drafting and updating policies as needed.

Maintained job descriptions for all positions and created performance and salary review policies and procedures.

Director of Human Resources 04/1999 to 09/1999 Torch Healthcare

Oversaw HR operations for 17 assisted living facilities across 5 states.

Developed HR procedures and management training programs for Executive and Assistant Directors.

Designed recruitment initiatives, including training programs and interview criteria for all positions.

Analyzed turnover data to address high-turnover positions and created a new hire orientation program.

Handled employee relations, policy updates, and investigations, while ensuring compliance with all reporting requirements.

Director of Human Resources 10/1998 to 04/1999 Homebuilder.com

Recruited 55 employees in 3 months across various roles including programmers, web designers, and customer service reps by implementing teleconference interviews to reduce travel time and costs.

Managed employee relations to ensure a positive work environment and address any issues.

Administered and evaluated benefit structures, ensuring they met employee needs and company goals.

Researched competitor benefits, salaries, and bonus structures to maintain competitiveness in the marketplace. Developed and refined recruitment strategies to attract top talent and support organizational growth.

Human Resources Manager 07/1996 to 09/1998 USA managed Care Organization

Assisted in developing policies and procedures for a new PEO business startup.

Served as the client liaison for new PEO clients, addressing personnel issues, employment laws, and payroll concerns.

Maintained knowledge of employment laws across multiple states and countries, including CA, MN, TX, AZ, NJ, NY, CO, WA, IN, IL, PA, Canada, and Great Britain.

Recruited for various roles, including programmers and management positions, filling 25 open positions within 3 weeks by working closely with managers.

Administered benefits, handled reporting documentation, managed the HR budget, and maintained employee relations, while also organizing company events like awards and parties.

Human Resources Assistant 03/1996 to 07/1996 USA managed Care Organization

Collected and tracked resumes, ensuring a streamlined recruitment process.

Scheduled interviews and prescreened prospective employees to facilitate effective hiring.

Maintained accurate and confidential personnel files for all employees.

Coordinated and organized the Employee of the Month celebration to recognize outstanding performance.

Tracked 90-day and annual performance reviews for departmental managers and assisted with new employee orientation.

Education

Certification - Professional in Human Resources Certification (PHR) 05/1998 maintained until 5 years ago,

B.A Psychology Major Business Administration Minor

University of North Texas graduated with BA in 12/1993

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