Program Manager

Nandini Nagappa Sriramulu, PMP®, CSM, SAFe

Current Address: Irving, TX, USA; Mobile: +1-972-***-****; E-mail: ****************@*****.***

Summary

22+ years of Experience in IT industry in both Product and Services Organizations

Over 15+ years of experience in Managing End to End Delivery of Projects which includes working on proposals, estimation, initiation, planning, execution, monitoring of projects and resources ensuring On-time & On budget delivery with high quality

PMP (PMI) certified, CSM (Scrum Alliance), SAFe certified, PG Program in Cloud Computing (Great Learning), Data Science and AI – Making Data Driven Decisions (MIT IDSS - MIT Institute for Data Science And Society), Data Strategy - Leveraging Data as Competitive Advantage ( UC Berkeley)

Expert in Project Management framework and Software Development LifeCycle (SDLC) - various models – Waterfall, Agile Principles – Scrum, Kanban, SAFe methodologies

Experience spread across in Delivery, Pre-sales, Product Strategy, Program/Project roadmap, Solutioning, Design, Development, Risk Management, Resource Allocation, Support, Maintenance, Implementation of Programs and Projects

Highly experienced in agile principles across project management, Scrum, product management

Experience spread across in Delivery, Pre-sales, Product Strategy, Program/Project roadmap, Solutioning,

Design, Development, Identify – Mitigate and Review Risks, Resource Allocation, Support, Maintenance,

Implementation of Programs and Projects

Proven Experience in Managing Data Driven Programs such as Data Strategy, Data Governance, Data Analytics, Data Management, Business Intelligence

About two decades of Management experience across various domains such as Banking, Insurance (Annuities), Healthcare Payers (Claims, Membership, Corporate Finance), Healthcare Provider (HiMS), Analytical Instruments – Identification & Quantification (LC, MS), Automobile Industry, Retail, Consumer & Manufacturing

Achieved Excellence in Delivery by Setting up Key Performance Indicators - Metrics, Go-to-Green Plans, SLAs, Consistency in achieving High Client Satisfaction.

Highly experienced in Managing Operations - Project Financials - Budget, Revenue, Gross Margin, P & L

Possess excellent People management skills – Have Managed Globally Distributed Large and Cross Functional Teams in Matrix management environment

Rich experience in Managing Portfolio of Programs of multiple service models like Fixed price, T&M..etc

Experience in working on Project Proposals and Successful track record of converting to Project Wins

Accomplished Technical Manager – have Successfully managed projects in various technologies such as .Net, Sitecore, Java, Mainframes, Embedded Systems, Digital transformation programs - Cloud Migration (AWS, Azure), Mobile Applications Development (Android, IOS), Salesforce, Tableau, Alteryx

Work Experience

Bank of America – Consultant - Program Manager – Since Jul 2023 – Plano, TX (USA)

Silicon Valley Bank – Consultant – 2.3 yrs - Dec 2020 – Mar 2023 – CA, USA

Toyota Motors North America - Consultant – 1.2 yrs: Feb 2018 – Mar2019 – Plano, TX (USA)

Mindtree: Program Director - 1.5 yrs: Sep2015 – Feb 2017 – Bangalore (India)

Mphasis: Delivery Group Manager - 9 yrs: Jun 2006 – Jul 2015 – Bangalore (India)

Hewlett Packard (Hp):Project Leader (Tech.Lead)-5.8 yrs.-Oct 2000-May2006 – Bangalore (India), Boston (USA), Atlanta (USA)

American Data Solutions India Ltd.: Systems Analyst (Senior s/w engineer) - 2.5 yrs- Apr 1998 – Aug 2000 –Bangalore (India), Cincinnati (USA)

DDE-ORG Systems limited – Programmer – Sep 97 – Mar 98 – Bangalore (India)

Education: B.E - [Bachelor of Engineering] 1996 – UVCE, Bangalore University, Bangalore, India

Training and Certifications

Data Strategy – Leveraging Data as a Competitive Advantage – UC Berkeley

PMP Certified - Certified by PMI (since 2005. next renewal Sep 2027) in Good Standing

Certified Scrum Master – Certified by Scrum Alliance (next renewal in 2027)

SAFe 6.0 – SAFe Agilist (next renewal 2026)

Data Science and Machine Learning – Making Data Driven Decisions – 2022 – MIT IDSS - USA

PGPCC – Certified Post Graduation Program in Cloud Computing – (2019-2020) - Great Learning, India

Dot Net Certified (MCSD) – Certified by Microsoft (2002)

PGDCA – PG Diploma in Computer Applications - Asset (Aptech) (1996-97), Bangalore, India

Client: Bank Of America, Plano, TX, USA

Employer: TEKsystems

Program Manager - Contractor

Since Jul 2023

• Support Multiple Agile Product Management teams for EETS(Employee Experience Technology Solutions) – for Data lake, Analytics and Reporting teams

Build a High Performance team by Training, Mentoring and Coaching the team in Agile methodologies – SAFe, Scrum, Kanban, in defining objectives, deliverables, Priorities and ensure smooth delivery on time

• Work with Senior Leaders to understand the Product road map, PI deliverables and priorities, Manage the Release Train, Run Scrum Of Scrums

Define Process & Procedures, Cadence & Controls for Agile teams

• Drive PI Planning by organizing, leading and managing the break out sessions with all dependent teams

• Build a PI road map with a healthy backlog by working with Product Owner and monitor execution team

• Plan and load Iterations / Sprints as per the availability and capacity of the team

• Identify, analyze and raise risks and corresponding remediation (mitigation and contingency) plans for smooth execution and track to Closure

• Remove Impediments at all levels by collaborating closely with all Stakeholders.

• Collaborate with Product Owners for dependency amongst various Scrums teams.

• Facilitate and Manage Iteration/Scrum Ceremonies such as Iteration/Sprint Planning, Daily Stand Up, Backlog Refinement, Demos, Reviews and Retrospectives, Scrum Of Scrums,

• Generate Metrics, provide transparency, Analyze progress of projects, and to the Senior Leadership at Governance forums

• Manage Releases as a Change Manager/ Change Co-Ordinator

Client: Silicon Valley Bank, CA, USA

Employer: 212 Factors

Architect Consultant - Contractor

Dec 2020 – March 2023

Managed Successful delivery of development of Client360 Product

Managed the Business case, Design, Development and maintenance of Client360 Dashboard that provides 360 views of the Client insights - Data Analytics

Aligned with Business to understand Business Strategy, Privacy and Technical teams to ensure Data compliance adherence to as per SVB’s Data Principles and Guidelines for Data Classification and Privacy Standards

Spear headed Data Governance team to develop Data Quality Dashboards and implement appropriate Data Remediation as part of Data Strategy initiative

Collaborated with the business Teams, IT groups, Data Privacy and Data Security teams in defining the Scope for Data Governance Controls for Identity and Access Management

Led Data Stewards team to maintain Data Quality, Data accuracy, Data privacy and Data security as part of Data Management

Led the Program for Meta Data Classification for Data Security - Liasioned with Business/Privacy team for Personal Data Identification, Meta Data Classification, Reviews and Verification.

Liaison with the business team in Match Merge of Client Data - from multiple versions to Single Source of Truth

Led the maintenance with Fixes, Enhancements, Daily Manual Refresh, Setting up and Monitoring of Jobs for Data Refresh, User Access, User demos and training.

Managed dependencies, mitigated risks, addressed blockers and escalated where necessary

Planned, Tracked Status and Progress of work and reviewed with the Senior Management

Managed the Jira Board and Scrum ceremonies – Maintained the Product Backlog, Sprint, conducted Daily Standup meetings, Backlog Refinement, Sprint Retrospective and Product Demos

Tools and Technologies: Jira, Confluence, Oracle, SQL Workbench, Alteryx, Tableau, AWS, Redshift, Collibra, Informatica

Client: Toyota Motors North America, Plano, TX, USA

Employer: IDC Technologies

Program Manager - Contractor

Feb 2018 – Mar 2019

Managed Program/Project on Infrastructure, Cloud migration projects, Data Science Projects for Infrastructure services, Vehicle Supply and Parts Supply

Delivered projects Per Scope, On Time and On Budget

Managed Dependencies, Risks, Issues and Mitigation, Contingency plan

Managed Master Program Plan in line with the roadmap in addition to Individual Project Plans, Tracked and Monitored Progress and Reviewed with the Stakeholders

Tracked the Fixed Priced development projects by Offshore team to successful and timely completion.

Managed the onsite development and Maintenance projects in Waterfall and Agile/Scrum models as per the project needs.

For Projects in Scrum mode, As Scrum master facilitated Scrum ceremonies - Maintained Backlogs, Planned Sprints, ran Daily Scrums, Refined the Backlogs and Retrospective meetings.

Managed the RFCs ( change Control) for the QA and Prod Releases

Collaborated with Senior Management, Business teams and the Technical teams in multi-vendor environment.

Managed Contract, Project budget, Tracked project Financials.

Analyzed metrics and feedback for continuous improvement.

Tools: MS Office (Microsoft Project Plan, Outlook, Excel, Word, PowerPoint), Jira

Organization: Mindtree Limited

Program Director

Sep 2015 – Feb 2017

Accomplishments

Managed Portfolio of Digital Programs with Multiple Projects running simultaneously in Retail Domain -development of Mobile Applications, Salesforce Implementation, and Cloud Migration

Worked on RFPs (Request for Proposals) – Converted majority of the Proposals to Project Wins.

Understood Client’s Business Strategy and Vision, Built Strong relationship, Built Strategic Road map to support Client’s vision to Digitalize their operations, Moved the Legacy applications to Cloud, Developed Mobile Applications for Sales Orders, Deployed Cloud CRM Solutions

Managed Delivery with Cross Functional and Globally distributed teams.

Managed project scope definition, analyzed requirements, resolved project issues, overcame challenges, remediated risks. Built transparent Communication channels across all levels

Optimized the Utilization, increased Productivity, Increased Revenue, Gross Profit and overall Improved the Profitability and met GM targets.

Collected raw data, computed Metrics, and Analyzed progress against KPIs, Prepared Go-to-Green plans, ROI etc and presented the reports/dashboards that provide Qualitative and Quantitative insights to the Senior Leadership

Focused on Process improvements for timely Delivery aligning with the success criteria and business objectives

Review Program and Projects status with Senior Leadership

Led the Agile transformation. Coached the Scrum Masters in their Agile journey. Facilitated Scrum Ceremonies

Mentored Managers and directed their efforts to ensure effective planning, execution, co-ordination, and constructive collaboration between projects.

Microsoft Office (Outlook, MS Project, Power point, Excel, Visio, Word), Jira, PPM, .Net, Salesforce, SQL Server, Extron, Sitecore

Organization: Mphasis Ltd.

Delivery Group Manager

Jun 2006 – July 2015

Accomplishments

Managed Programs/Projects in the Healthcare Payers and Providers - (Analytical Instruments, Insurance product and Life Sciences), Banking & Capital Markets, Retail and Manufacturing Domain

Managed End to End Programs/Projects of service models such as T & M and Fixed Price projects. Developer Program and Project Schedules, Sequenced work, Identified Dependencies, Critical Path, Milestones

Identified Risks and Mitigation, Revisited and Tracked Risks periodically, Resolved Issues and Conflicts

Delivered Projects On-time, on-Budget and High Quality to align with the client’s goals of Faster Go-to-Market plans.

Increased Productivity and Utilization by Optimizing repeated, error prone, laborious jobs through Automation.

Possess a great record of Successfully converted proposals to Project Wins

Participated and Achieved ISO13485 Certification

Coached and Mentored Project Manager. Managed team’s career development, succession plans, performance management and Created a high-performance leaders

Managed Large teams. Upgraded Team Skills as per project needs and their career path. Planned Team engagement and Knowledge sharing programs.

Extensive experience in Delivering successful Projects with Globally distributed, cross functional teams

Ensured good Governance through proper team structure, process, procedures, and protocols.

Provided Management and Technology leadership throughout the Project Lifecycle – from understanding Business priority, Business requirements, Business cases, Architecture design, Development QA, Production readiness and deployment

Identified Process improvements by implementing Systematic Improvement Plans based on Client Satisfaction Report, by Computing and Tracking KPI metrics to indicate the health and progress of the projects and aligning to Client and Organizational goals.

Introduced Agile practices and Led the Application Development using Scrum methodologies. Facilitated in Scrum Ceremonies Sprint Planning, Scrum meetings, Sprint Review, Sprint Retrospective meeting. Reviewed User Stories, Analyzed Sprint Velocity and Sprint burndown charts, Reviewed Product and Sprint backlogs.

Prepare Program Plans, Project Plans, Product Plans, Tracked plans for their Progress, Process, Quality and successful delivery. Tracked Project Financials such as Revenue, Gross Profit, P &L, Forecast v/s Actuals.

Tools and Technologies – PPM, Microsoft Office (Outlook, MS Project, Power point, Excel, Visio), Jira, Rest APIs, Java, .Net, WCF, WPF, C#, Mongo DB, Angular JS, SQL Server, Mainframes, VMware, DevOps - CI/CD, Embedded systems. Driver Development for Analytical instruments

Following are few of the Successful Programs Managed at Mphasis

oDigital Programs – Mobile App Development (Android, iOS, Hybrid Apps), Webservices, Web Applications, Cloud Migration

oDevelopment and Maintenance of software for LC (Liquid Chromatography), MS (Mass Spectrometry), GC (Gas Chromatography) for an Analytical Laboratory instrument manufacturing company

oProduct Maintenance for Blue Cross Blue Shield (Schedule H - Membership, Claims, Corporate Finance, Security Admin.)

oDevelopment of Hospital Information Management System

Hewlett Packard - Oct 2000 – May 2006 – Project Leader (Tech Lead)

oStarted as a Senior Software Engineer and grew to a Project Leader / Technical Lead

oLead the Development of Project Management Application. Rolled out the application through out the organization. Customized and Configured as per Project methodology and Managed the Application Support.

oLed projects such as WebMARMS, Golden Gate, Delta Airlines software validation, HP Parts projects and Project Management Tools in Requirement Analysis, Estimation, Technical Design & Development, Deployment, Support, Maintenance and Quality Compliance

oTools and Technologies - VB, VB.Net, ASP.Net, C#, SQL Server, XML, VB Script, Java Script, COM, DCOM, Crystal Reports, Oracle 7.x, Developer 2000, MS Project Tools and Technologies - VB, VB.Net, ASP.Net, C#, SQL Server, XML, VB Script, Java Script, COM, DCOM, Crystal Reports, Oracle 7.x, Developer 2000, MS Project

ADSI Limited - Apr 1998 – Aug 2000 - Systems analyst (Senior Software Engineer )

Development of Annuity based products and projects like Retirement Funding Calculators, Annuity Illustration Systems, Legal and Compliance Tracking, Agent Management System, Member Home Services System, Loan Tracking System

Documented Requirements, Designed Database, Forms and Reports.

Acquired Domain knowledge on Annuities Products

Developed applications in Oracle 7.x and developer 2000( Forms and Reports), Visual Basic, VB.Net, ASP.Net

Developed, Verified, Validated Software for Y2k compliance

Tool and Technologies - Oracle 7.x, Developer 2000, VB, VB.Net, ASP.Net,

Sep 1997 – Mar 1998 - DDE-ORG Systems- Programmer Analyst ( Software Engineer /Developer)

oUnderstand and Analyze Requirements, Design and document Pseudocode, Develop Forms and Reports for Applications in Oracle 7.x, Developer 2000

Contact this candidate