Customer Service Technical Support
Resume:
JOSEPH CRUMP
SUMMARY
Motivated and customer-focused professional transitioning into
tech support with a solid foundation in technical troubleshooting, customer service, and problem resolution. Known for delivering clear, step-by-step solutions and maintaining a calm, supportive approach in high-pressure situations. Experienced in handling sensitive account information and resolving technical and billing issues efficiently. Eager to contribute strong communication skills, attention to detail, and a passion for technology to help users solve problems and improve their experience.
CONTACT
*************@*****.***
Greensboro, NC
EXPERIENCE
TECH SPECIALIST
Charter Communications (Spectrum), Greensboro, NC
Dec 2023 - Present
At Spectrum, I provide technical support and billing assistance to a wide range of customers. I troubleshoot service issues, help with account setups, and resolve payment concerns efficiently. I handle high call volumes with a calm, customer-first approach. My focus is always on delivering accurate solutions and clear communication. I'm trusted to work with sensitive account and payment data. Every day, I aim to create a positive experience that builds long term client trust.
DISPATCH COORDINATOR
Norton Tow Company, Philadelphia, PA
Dec 2020 - Jun 2023
I managed day to day dispatch operations, coordinating drivers and ensuring timely service. I communicated directly with customers and insurance companies to solve issues quickly and professionally. I was responsible for billing, invoicing, and correcting any financial discrepancies. Working under pressure was part of the job, and I stayed cool and organized throughout. My ability to juggle multiple tasks and keep things moving made me a go to team member. I took pride in keeping customers informed and confident during stressful situations. SKILLS
• Technical Troubleshooting & Support
• Customer & Client Relations
• CRM & Ticketing Systems (e.g., Salesforce, proprietary tools)
ABOUT ME
I’m a detail-oriented professional
with hands-on experience
supporting customers through
technical and account-related
issues. I enjoy helping people
understand and resolve their tech
challenges while providing a
friendly, stress-free experience.
With strong troubleshooting skills, I
take pride in turning complex
problems into simple solutions. I'm
excited to grow in the tech
support field and bring reliability,
patience, and a customer-first
mindset to every interaction.
EDUCATION
NEWARK HIGH SCHOOL
High School diploma
Gaston Community College
Assoicates in electrical
engineering
SKILLS
• Multitasking in High-Volume
Environments
• Clear Communication &
Instruction Delivery
• Problem Solving & Conflict Resolution
• Data Entry & Record
Keeping
Contact this candidate