It Manager Information Technology
Resume:
TAKURA CHAMANGA
IT MANAGER
FLAT ** BLOCK *, ODZI FLATS, EASTLEA, HARARE, ZIMBABWE
DETAILS
Flat 19 Block 6, Odzi Flats, Eastlea, Harare, Zimbabwe
*********@*******.***
Date of birth
22/11/1985
Nationality
Zimbabwean
Driving license
Yes
EDUCATION
BSC (Hon) Management Information Technology from MSU
Diploma in Networks Engineering from UZ
Certificate in Microcomputer technology Hardware from City and Guilds
SKILLS
DHCP, DNS, AD
Change Management
Virtual Private Networks (VPN)
Business Requirements
Cisco Adaptive Security Appliance (ASA), CISCO Routing
Cyber Security
Infrastructure
(PBX)
Cloud Computing
Leadership
ISO 27799, 27799
Disaster Recovery Plan
Network Engineering
Load Balancing
Executive Management
CCTV
SAP CRM
VLAN
Peering (Computer Networking)
Server Administration
Systems Analysis
Computer Networks
Outsourcing
Troubleshooting (Problem Solving)
Traffic Shaping
Procurement
Odoo, SAP, Pastel ERP
Firewall (Sophos,Fortinet)
Coordinating
System Monitoring
REFERENCES
Kelvin Nyikadzino from Alpha Omega Dairy
********************@*****.*** · +263********* WhatsApp only
Richard Chirangande from Zimworx
******************@*****.*** · +263*********
Sue Bolt from Dandemutande Internet Access Provider
*******@*****.*** ·
PROFILE
I am an experienced Information Technology Solutions Architect with a demonstrated history of accomplishments working in the ISP, Insurance, Manufacturing, Medical, and Food processing industries. I am Skilled in Administration, ERP (SAP and PASTEL), Linux, Troubleshooting, and Network Administration. I am a strong program and project management professional with a Bachelor of Science Honors Degree in Management of Information Technology, a Diploma in Networks Engineering, and a Certificate in Microcomputer Technology with City and Guilds.
EMPLOYMENT HISTORY
Co-Founder Director at The BPO Professionals, Harare
April 2022 — Present
Set up, an Outsourcing company, IT infrastructure, Policies, and Manuals.
Accomplishment: Got compliance with USA, Canada, and UK IT regulations USA Company registration IT Policy and Procedure manuals IT Strategy and continuity plan Server and Firewall (SOPHOS) set up configuration ISO 27001, ISO 27799, and HIPAA certification/Compliance Implemented Odoo ERP.
IT Manager at Zimworx, Harare
September 2019 — February 2022
Provide IT leadership and support for Global BP Solutions and its subsidiaries in USA/Zimbabwe/UK/Canada/Australia and clients with more than 2,500 users.
Accomplishment: Installation and configuring of HIPAA-compliant firewall (FortiGate) Company HIPAA compliance, user training, and certification for Global BP Solutions. IT Policy formulation and documentation Installation of Active Directory and controls VLAN configuration for more than 10 international locations Reduced department procurement Budget by 41% within the first 4 months. Installation of a secondary internet link Renegotiation of service Laval agreements with ISP reducing the cost of data by 15% and commitment by the ISP s to a 99% up-time
IT and Records Manager at The Avenues Clinic, Harare
January 2018 — September 2019
Provide IT leadership and support for Avenues Clinic and its subsidiaries with more than 250 users. Perform all Departmental financial activities which include Composing/Managing the IT Budget, Perches Requisitions, and departmental management reports. Systems Analysis and Design which includes Computer Networks Engineering (Network Planning, configuration, monitoring, support), IT Security, CCTV Installation, IT Policy Composition and Implementation, and, ERP implementation/support (SAP, PASTEL, Belina Payroll). Server Administration, installation, and support (Active Directory, Cyberoam, DNS, DHCP, SAP, PASTEL, Database management SQL).
Accomplishment: Renovations and setup of a new server room running on VMware ESX Implemented Sage Evolution for the Accounts Department and purchasing department. Complete upholstery of the company LAN and implementation of VLAN VOIP implementation from analog PABX DRP (Disaster Recovery Plan) solution implementation Sophos (Cyberoam) Firewall implementation Unify Access point’s installation for all facilities. Replaced obsolete computers Introduced Office 365 for emails which offered cloud computing and document backup for all users. Cut offsite records storage cost by half in the first 3 months of employment and implemented the Hospital Management System which is an ERP
Group IT Manager at ALPHA OMEGA DAIRY (Gushungo Holdings), Mazowe
June 2015 — December 2017
Provide ICT leadership and support for Alpha Omega Dairy with more than 10 operational offices all over Zimbabwe and more than 250 users. Perform all Departmental financial activities which include Composing/Managing the ICT Budget, Perches Requisitions, and departmental management reports. Systems Analysis and Design which includes Computer Networks Engineering (Network Planning, configuration, monitoring, support), ICT Security, CCTV Installation, ICT Policy Composition and Implementation, and ERP implementation/support (SAP, PASTEL, Belina Payroll). Server Administration, installation, and support (Active Directory, Cyberoam, DNS, DHCP, SAP, PASTL, Delaval Alpro Herd Management System, Database management SQL). Accomplishment: Implemented a centralized SAP ERP for Alpha Omega and Gushungo Holdings (2016). Implemented from scratch a server room with servers running on a VMware ESX platform (2016). Implemented and configured firewall Cyberoam (2017). Implemented VLAN for more than 10 remote sites and VOIP Systems, Call Management System reducing internet and telephone costs by more than 45% (2016-2017). Planned and installed Fiber LAN links and Security for Alpha Omega (2016). By centralizing all servers and implementing a VLAN I managed to reduce the department's operational costs which were mainly due to support travel expenses and departmental human resources requirements (2017). Implemented a Disaster Recovery Plan for the ERP, Network, and Database (2017).
Network Engineer at Dandemutande ISP, Harare
January 2012 — May 2015
Executed broad range of network engineering and Virtual Server management services with the firm managing many cooperate clients and individual clients. Managed financial transactions and record keeping with strict attention to detail. Reconciled and balanced daily transactions. Communicated with clients to address inquiries and resolve issues. Collaborated extensively with external auditors to provide in-depth assistance. Configure and support the data center environment consisting of Cisco routers (ASR9000, ASR1006, ASR1004 routers), switches (including Nexus 5000), and Cisco ASA while staying within all architectural guidelines and Change Management procedures. Configure and test layer 2/3 VPNs, and provision new MetroE, IP Transit (with BGP peering) clients connecting via Fiber or WiMAX. Configuring and troubleshooting BGP, including route filtering, Load balancing, traffic shaping, and QOS, updating Utande profile on RIPE for new BGP peers' prefixes, as well as liaising with the upstream providers to announce the new prefixes. Performing ISSU (in-service software upgrades) on ASR devices when needed, regular weekly backups for all CISCO devices in the data center, as well as ME switches at Base stations. Manage and track IP address space allocation using Ipplan software as well as VLAN allocation and documentation. Configure and manage the PBX as well as the entire organization-wide IP telephony System. Produce regular, detail-oriented documentation to effectively manage the data center environment. Review project specifications and make design/implementation recommendations for improvements. - Follow through on assigned project tasks and consultations/conference calls. Translate business requirements to detail or Low-Level network design and create System Change Requests for such projects. Daily responsibilities include system monitoring, alerting, problem logging (using What's Up Gold, Multi Router Grapher (MRTG), and cacti), and coordinating tasks effectively to troubleshoot issues for prompt resolution. Create and track trouble tickets (using SIT -Site Incident Tracker) that are received via email or telephone from both internal and external sources and work on the incidents until they are resolved
IT Administrator at Interfresh, Harare
June 2007 — December 2011
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