Customer Service Human Resources

Winifred Smith

** ***** ******* *****

Stafford VA 22556

Phone: 571-***-****

**********@*****.***

OBJECTIVE:

Multifaceted, driven and highly efficient professional seeks a position where long term customer service, administrative assisting and banking experience, effective communication, excellent team building and interpersonal skills are needed in a company that values employees and customers and maintain a positive working environment to enhance its profitability whilst offering opportunity for growth and responsibility.

EXPERIENCE:

March 2017 to Date

Doubletree by Hilton Arlington, VA

PBX Operator

Answers and responds to all incoming calls and inquiries from guests, owners, and team members made through telephone or internet in a timely and professional manner, Demonstrate apt knowledge of the hotel's facilities and services, Relay requests and concerns to the appropriate departments and ensure follow-up in a timely manner, Responding to emergencies by documenting and relaying accurate information to the proper parties, Assist with maintaining communication equipment like voicemail, faxes, and copies, Maintain departmental log sheets, checklists, and reports, Assist other departments as needed and carry out all other reasonable requests

October 2008 to December 2016

Metro Homes Inc.

Human Resources Coordinator Washington, DC

Efficiently process all new hires, leaves, terminations and payroll paperwork, ensuring 100% compliance with various laws and regulatory mandate, maintain confidentiality with sensitive data, check employee time cards for accuracy, process employee time in ADP systems, coordinate with training department to ensure all staff are fully trained and in compliance with DDS regulations, serve as primary contact person for answering management/staff questions on same, co-administrate HRMS database, manage personnel files, interpret company’s HR policies and procedures to both internal and external clients, help manage office telephones and mailroom equipment

EDUCATION:

GED Certificate

UVA HR Certification Some College

SKILLS:

Strong analytical and Organizational skills

Excellent interpersonal skills

Excellent knowledge of standard office equipment

Phone manners and office etiquette

Accounting background that includes Account Payable and Account Receivable

General Ledger

Wireless communications

Advance research and policy analysis techniques

Database management

Handling irate customers

COMPUTER LITERACY:

Microsoft Office(Excel, Word, PowerPoint, Outlook, Publisher), Homisco VM System, Kipsu Systems, Lotus Notes, Windows XP, Vista, P2K, Clarify, ActiView Database, Kirchman Bankway, Tree IS View, Nautilus, Fiserv, CBS Plus, Chex Systems, Deluxe one for Windows, ADP Payroll Systems

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