Paralegal
Resume:
Domica Craig
Cleveland, OH 44120
*******@*****.***
Availability
Job Type: Permanent, Telework
Work Schedule: Full-Time
Desired locations: United States - OH - Cleveland
Work Experience
Department of Commerce
550 Elizabeth Lane
Alexandria, VA 22314
09/2023 – Present
Salary: 23.37
Hours per week: 40
Series: 0963 Grade: 07
Legal Instruments Examiner (ESU)
Review and examine legal documents for regulatory compliance in automated systems after approval by examining attorneys and before publication in the Official Gazette.
Answer inquiries from applicants, examining attorneys, and other business offices within the organization. Determine whether all criteria are met according to the Legal Instrument Examiner Manual and policy rules and guidelines. Specialized experience for this position includes: Review and examine documents related to agency applications such as amendments, assignments, foreign data, and requests for abandonment.
Review and examine changes and amendments to applications for accuracy and compliance with regulatory requirements. Utilizing a wide range of automated systems in order to process agency applications. Communicate problems with applications to other administrators and reviewers either verbally or in writing in order to resolve problems. Supervisor: Darrin Bentley
Okay to contact this Supervisor: Yes
DFAS
1240 E 9th Street
Cleveland, OH 44199
07/2023 – 09/2023
Salary: 21.38
Hours per week: 40
Series: 0525 Grade: 05
Accounts Maintenance Clerk/Accounting Technician
All responsibilities described are at the full performance level and if filled at the lower grade will be developmental in nature. Perform various duties involving the maintenance of ledgers or accounting data. Balancing, reconciling and researching discrepancies; assisting higher graded technicians in maintaining more complex accounts; receiving a limited variety of accounting documents and/or transactions. Reviewing and examining accounting documents verifying the mathematical accuracy and completeness of data and determining necessary processing actions.
Reviewing documents for correct authorizations and validity of accounting classifications; classification of a group of related transactions to proper account codes.
Work involving maintaining or reconciling accounts and accounting records. Posting and inputting data verified against source documents into automated accounting systems. Specialized experience for this position includes: Effectively demonstrates extensive experience utilizing Defense Cash Accountability System (DCAS), Check Transmittal, Defense Civilian Pay Systems (DCPS), and other Civilian/Retired Payroll systems to research and complete accurate vouchering. Leads regular training sessions for new technicians explaining the various databases utilized in the vault, (DCPS, DCAS, ADS, CEDEMS) teaching how to navigate them, as well as how to research obtain information necessary to create vouchers. Verifies the accuracy, completeness, and audibility of a wide variety of accounting functions/transactions including: obligations; accrued expenditures; disbursements; appropriation refunds; reimbursable orders; earnings and civilian/retired payroll collections Researches complex accounting data and performs extensive balancing and reconciling of various retired, annuitant, and civilian payroll accounts
Prepares daily reports of financial transactions and accounting registers; verifies that data is valid and that it adheres to prescribed regulatory directives and audit procedures. If input shows an out-of-balance condition, processes a review for errors and inputs adjustments to achieve balance; ensuring audit readiness. Consistently demonstrates in-depth understanding of financial regulations and audit processes Reviews and investigates ASKDFAS tickets using GODOCS, Collection Information Repository (CIR) OTCnet, CA Output Management Web Viewer (WebViewer), and Corporate Electronic Document Management System (CEDMS) to provide customer with information requested and resolve difficult and complicated accounting/payroll discrepancies Maintains, records, and analyzes account data for all returned checks. Provides weekly summaries of detailed data to chain of command
Communicates with various activities and entitlement pay areas including: Civilian Pay, Retired Pay, Accounts Payable and Accounts Receivable to obtain information necessary to properly allocate funds. Inspects incoming collections for validity and deposits to Treasury’s Over the Counter Channel (OTCnet) application. Processes initial input of data into Automated Disbursing System (ADS), ensures that accurate and valid data is input in the proper format and reviews line of accounting data using the Centralized Master Edit Table (CMET) for accuracy. Developed 12 job aids to assist with current vault operations and with the training of new hires. Trained others using knowledge the obtained through extensive experience researching checks that are targeted for return to customer in support of the new return check policy.
Effectively incorporated the mail/check sorting & batching process, provided training and assistance when needed, and reorganized to increase functionality.
Supported DFAS strategy of business environment modernization by updating the restitution voucher process to reduce waste and decrease the time spent researching restitution vouchers. 2500 paper vouchers were condensed to 890 digital files. The files were then labeled, categorized, and stored on a shared drive; thus eliminating the need for paper usage. Interprets data, identifies related transactions and determines root causes/source of problem identifying trends and workable/corrective solutions.
Researches and processes a variety of recurring standard and nonstandard accounting transactions for adequacy, legality, and propriety.
Prepares correspondence responding to inquiries of a non-routine nature explaining various aspects of accounting and providing detailed and technical explanations of accounting discrepancies or procedural and reporting requirements. Perform technical accounting work including the maintenance, validation, and reconciliation of accounting records for multiple accounts. The duties performed for developmental positions (below the GS-06 level) will be of limited scope and complexity to develop skills, proficiency, and work experience.
Supervisor: Tyre McCray
Okay to contact this Supervisor: Yes
Department Of Veterans Affairs
1240 E. 9th Street
Cleveland, OH 44199 United States
1/2023 – 7/2023
Salary: 21.38
Hours per week: 40
Series: 0901 Pay Plan: GI Grade: 05
Legal Administrative Specialist
Coordinates counseling sessions with Veterans, their dependents, and their beneficiaries face to face, regarding all benefits available through the VA, as well as non-VA benefits available through other agencies. This is accomplished through in-person or telephone interviews, and correspondence. or telephone VBA facilities and provides broad outreach services. Explains in detail, VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures and benefit determination information and all pertinent information available in system of record.
Assists with programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations, and assistance programs. Prepares technical correspondence to veterans and their dependents providing benefit information, representation rights and response to miscellaneous inquiries.
Explains pertinent legal provisions, regulations, and related administrative practices and their application to specific cases May serve as or with the Outreach Coordinator (such as the Women's Veterans Coordinator, Minority Veterans Coordinator, Homeless Veterans Coordinator, Aging Veterans Coordinator, Ex-Prisoners of War Coordinator or Military Services Coordinator). Initiates inquiries to resolve errors, delays, or other problems in obtaining benefits. Completes claim and appeal related work. Supervisor: Susan Jakubson
Okay to contact this Supervisor: Yes
U.S. Citizenship and Immigration Services
1240 E 9th Street
Cleveland, OH 44199 United States
8/2022 – 1/2023
Salary: 20.47
Hours per week: 40
Series: 1802 Pay Plan: GI Grade: 05
Immigration Services Assistant
Pre-screen various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation.
Schedule applicant appointments, communicate directly with applicants and their representatives. Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity. Produce highly sensitive and secure documents.
Identify incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
Edit and create office documents and correspondence using office automation software, i.e. graphics, databases, spreadsheets, and word processing.
Manage individual case files, account for the movement of files to other locations, conduct audits of files and act as a records liaison with other agencies
Perform office automation duties using word processing to edit and reformat correspondence and reports. Create and maintain spreadsheets/databases.
Respond to inquiries by phone and/or in writing.
Review and verify accuracy and completeness of submitted documents for benefits Perform office automation duties requiring different approaches and methods from one assignment to another. Review and screen applications for benefits to ensure validity of documentation submitted. Provide routine information and assistance on applications for benefits. Maintain subject matter files, technical instructions, and/or operating procedures. Supervisor: Lanette M Ginn
Okay to contact this Supervisor:
Yes
DFAS
1240 E 9th Street
Cleveland, OH 44199
04/2015 – 07/2022
Salary: 18.83
Hours per week: 40
Series: 0305 Pay Plan: G1 Grade: 04
Document Imaging Clerk/ Site Support Officer
Communicates to the team the assignments, projects, problems to be solved, milestones, program issues under review, and deadlines for completion.
Trains or arranges for training of team members on a specific administrative or technical skills necessary for accomplishment of individual and/or team tasks.
Communicates team consensus and recommendations to supervisor on actions affecting team/ individual awards, and recognition; intercedes with supervisor on behalf of team on issues such as assignments, reassignments, presentations, peer reviews and performance appraisals.
Provides official and unofficial reports to supervisor regarding team members’ accomplishments, progress on major work initiatives, and notable training deficiencies.
Resolves information and complaints
Examining, preparing and processing a variety of technical legal documents, e.g., complaints, motions, orders, answers, pleadings, subpoenas, and libels;
Provided assistance to attorneys in trial preparation; Assemble exhibits, affidavits and other legal documents; Assemble and organize files and records material for disposition or transfer to records depository; Maintain calendar of assigned active cases;
Tracking filing, hearing, and trials dates, and scheduling conference and interviews; Arranging travel by preparing itinerary and securing transportation and hotel reservations; Producing a variety of written documents and materials using a wide range of office software applications Receives, open, sort and read incoming legal documents, determines the type of legal action requested and route accordingly. Prepares incoming DCC documents for scanning by type, and scans for storage in the IGARN document management system.
Inspects scanned, faxed and stored documents for legibility and presence of Social Security number (SSN). Identifies for rework documents requiring rescan or assignment of SSN. Reorients splits, and ensures all pages belong to the document. Indexes electronic records by assigning first tier (the associated SSN). Files and retrieves scanned hard copy documents. Pulls hard copy documents from DCC files as directed for rescan or SSN identification, or per a Court Order Request form. Delivers court order documents to Garnishments paralegals. Rescans documents identified for rework to improve clarity and/ or utilizes IGARN/PLFS/MIAP to identify SSN. When the original documents image is not acceptable and/ or SSN cannot be identified, attaches appropriate cover letter and prepares to mail/fax document back to sender. Splits and or edits legal documents in IGARN as requested by paralegals. Maintains control over files area and ensures only authorized personnel receive appropriate file. Pulls and properly disposes of aged hard copy documents.
Processes incoming checks by SSN by entering checks into electronic log, then copies and scans checks and associated correspondence.
Delivers checks to vault and/ or secures in central safe. Files receipts of checks received at vault. When SSN cannot be identified, attaches appropriate cover letter to check and prepares to mail back to sender. Uses a variety of office automation equipment and software to input and retrieve data. Document investigation for No Match SSN's. The ability to research the proper member's name, SSN and case number in a timely manner. Be able to record a phone log in the Integrated Garnishment System. Be able to return documents after an unsuccessful search to the attorney, trustee or child support agency in a timely manner or forward to Out of Service Debt & Claims. Is able to research legal documents received without a social security number (SSN) utilizing the Multi-Host Internet Access Portal (MIAP). Able to reactivate documents in the Garnishment
Database (iGam).
Is able to provide paralegal assistance via answering paralegal emails, reactivating and splitting documents in iGarn and pulling & prepping mis-scanned documents for rescan.
Able to provide paralegal telework support.
Be able to requisition and maintain office supplies for members of the Document Control Center and maintain office equipment, maintain and implement maintenance contracts for DCC office equipment, as needed. Supervisor: William Bryant
Okay to contact: Yes
DFAS
1240 E 9th Street
Cleveland, OH 44199 United States
08/2014 -03/2015
Salary: 14.22
Hours per week:40
Series: 0305 Pay Plan: GI Grade: 04
Dfas Contact Rep (This is a federal job)
Duties included constant customer contact handling inquiries and resolving problems in High- volume government call center for Dfas Cleveland. Providing customer service solutions for all branches of the military covering a wide range of issues with inquiries regarding active duty pay, retired pay, reserve pay, special separation pays, U.S. Savings Bonds. Leave and Earnings Statements (LES}, retired pay Retiree Account Statements (RAS), W-2s, My Pay pin resets and web navigation assistance, entitlements, allotments distributed by the Finance Operations. Access Defense Joint Military Pay Systems (DJMS). Access DCPS system to assist civilian employees. Scheduled training for 144 hours of Mil-pay training to include: Defense Joint Military Pay System (DJMS), Master Military Pay Account
(MMPA), entitlements, allotments, payments, bonuses, debts, Unauthorized Absence (UA), [eave, Military Status Change, Separations, Catch 62, Thrift Savings Plan (TSP), Saving Deposit program (SOP), and Secondary Dependency. CSR Augmentation Purpose: In times of emergent need during tax season (Mondays, paydays or days after pay days or holidays) employees with prior CSR experience may be detailed to Call Center to support this critical mission. The Site Director will determine which emergency situations/ scenarios require this additional support. Supervisor: George Regler
(216 204- 4125)
Okay to contact: Yes
Horseshoe
Casino 100
Public Square
Cleveland, OH 44113 United States
0612012 - 08/2014
Salary: 12.00
Hours per week: 40
Total Rewards
Duties, Accomplishments and Related Skills:
Ongoing customer contact handling inquiries and resolving problems in a high-volume casino with customers nationwide. Provided technical solutions and reports to total awards and promotion supervisor covering wide range of issues regarding casino programs, promotions and customer service.
Responsible for greeting active and working promotions are during entry activation. Market and Educate customers on current casino programs and promotions. Consistently exceeded quotas for productivity in a fast- paced environment.
Supervisor: Tiffany Hill 229-***-****)
Okay to contact: Yes
Education
Cleveland Institute Of Dental and Medical Assist Cleveland, OH United States Technical or Occupational Certificate 06/2001 GPA: 3.0 of a maximum 3.0
Credits Earned: 500 Semester hours
Major: Pharmacy Tech Minor: Nia Honors: Cum Laude
Cleveland State University Cleveland, OH United States Technical or Occupational Certificate 04/1999
GPA: 3.0 of a maximum 3.5
Credits Earned: 105
Quarter hours
Major: Childcare Minor: N/a Honors: Cum Laude
Skills
Proficient in Microsoft Office Words Per Minute (WPM) : 40- 45 Analytical thinking and problem solving
Terminology of Laws
Fluent In English
Exceptional client relation skills including one on one. Accomplishments
Received Special Act Service Award for Excellence in Customer Service from the following departments: Garnishment, Systems Operations, The Customer Service Center, Dfas Cleveland and the Department of Defense. References
Name Employer Title Phone Email
William H Bryant Jr DFAS Supervisor 216-***-**** *******.*.********.***@****.*** Tonya A Young DFAS Branch Chief 216-***-**** *****.******.***@****.*** Alicia Emanuel DFAS Lead 216-***-**** ******.*.*******.***@****.*** George Regler DFAS Financial Specialist 216-***-**** ******.*.******.***@****.***
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