Customer Care Data Entry
Resume:
**** ****** *****, ******** ******
Montego Bay, St. James
*****************@*****.***
CHANTELLE HEATH
OBJECTIVE
With 2 years of Customer Care experience assisting with and fulfilling organization Customer care needs and Queries.
A proven track record of using my excellent personal, communication and organization skills to lead and improve Business operations, and improve Companies efficiencies.
I’m also a team player who has confidence in my quality of work, driven and highly self-motivated. I also possess strong negotiating skills and business acumen and I am able to work independently. SKILLS &
ABILITIES
● Type 50WPM
● Proficient with Workday
● Team player
● Excellent time management skills
● Conflict Management
● Public Speaking
EXPERIENCE RECEPTIONIST-MSC MCKAY JA LTD January
2022-March 2023
● Handling Customer queries & concerns.
● Jr Accounting.
● Greeting and welcoming visitors in a professional manner.
● Answering phone calls, taking messages and routing calls to appropriate individuals.
● Assisting with administrative tasks such as data entry, filing and photocopying.
FRONT DESK/SUPERVISOR-TRUDY’Z AMAZING NAILS LTD
March 2023- March 2024
● Handling Customer queries & concerns.
● Jr Accounting such as quick book checking
● Greeting and welcoming visitors in a professional manner.
● Answering phone calls, taking messages and routing calls to appropriate individuals.
● Assisting with administrative tasks such as data entry, filing and photocopying.
● Keeping the reception area tidy and presentable.
● Managing appointments and scheduling meetings.
LOAN ADVISOR-ITEL BPO
March 2024- April 2024
● Assessing clients’ financial situations and discussing their loan requirements.
● Assisting clients with gathering necessary documentation for loan applications.
● Evaluating clients’ creditworthiness and advising on steps to improve credit scores if necessary.
● Providing ongoing support and addressing clients inquiries throughout the loan process.
TOURS ASSOCIATE-ISLAND ROUTES
April 2024-July 2024
● Communicate with clients to understand their travel preferences, interests and budget.
● Providing information about destinations, attractions, local customs, and travel advisories to clients.
● Ensuring high levels of customer satisfaction by addressing inquiries, resolving issues, and providing assistance throughout the trip.
● Promoting tour packages and upselling additional services or upgrades to enhance clients’ travel experiences.
● Schedule transfers for JetBlue Vacation and Air Canada Vacation clients.
● Book tours from the respective Tour Operators Island wide and in the Caribbean.
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Accounting Associate-Conduent BPO
August 2024-November 2024
● Maintain accurate records of transactions in ledgers and accounting software.
● Enter financial data for accounts payable, accounts receivable, and payroll.
● Assist in reconciling bank statements, ledgers, and other financial documents.
● Prepare financial reports, summaries, and statements for management.
● Handle invoices, payments, and billing cycles.
● Prepare documents and assist auditors during financial audits.
● Monitor company expenses and ensure they align with budgets.
● Liaise with vendors, clients, and other departments regarding financial transactions.
Administrative Assistant-Distinction College Ja Ltd November 2024-April 2025
• Coordinating meetings, appointments, and travel arrangements for staff or management.
• Handling inbound calls, responding to emails, and directing queries to the appropriate department or individual.
• Organizing and maintaining both physical and digital files, ensuring that documents are properly archived and accessible when needed.
• Inputting data into systems, maintaining databases, and updating records.
• Ordering and restocking office supplies, ensuring the office runs smoothly.
• Drafting letters, reports, and other types of correspondence on behalf of the team or management.
• Offering general administrative support across various departments, such as HR, finance, or marketing.
• Sorting and distributing incoming mail and preparing outgoing mail.
• Providing customer or client support by addressing inquiries or directing them to the right personnel.
• Assisting in processing invoices, managing petty cash, or reconciling expense reports.
EDUCATION BARRACKS ROAD PRIMARY SCHOOL- MONTEGO BAY, ST JAMES
● School Leaving Certificate
● Prefect
HARRISON MEMORIAL HIGH SCHOOL - MONTEGO BAY, ST JAMES
● Mathematics-III
● English Language-II
● Electronic Document Preparation & Management (EDPM)-I
● Information Technology-I
● Biology-III
● School leaving certificate
● Prefect
REFERENCES
AVAILABLE UPON REQUEST
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