Office Manager Customer Service

Ashley Weston Rush

***********@*****.*** 804-***-**** 517 James Avenue, Colonial Heights, VA 23834

SUMMARY

With 20 years of experience in customer service and administrative roles, I excel at managing client inquiries and providing exceptional support. I am proficient in policy servicing, claims advising, and remote bookkeeping, and demonstrate strong communication and organizational skills. I am seeking a part-time administrative remote position to utilize my extensive background in client relations and clerical administration.

WORK EXPERIENCE

Stephenson’s Landscaping

Colonial Heights, VA

Office Manager

April 2022 – Present

•Conducted thorough accounts reconciliation and generated accurate financial reports to support decision-making.

•Managed invoice processing and coordinated vendor relations to ensure timely payments and compliance.

•Executed weekly processing of payroll while ensuring accurate filing of federal and state tax reports and payments in compliance with regulations

•Financial analysis and forecasting with accounting reports to present quarterly.

•Managed accounts receivable and payable, ensuring timely payments and collections to maintain a healthy cash flow.

•Coordinated and prioritized job assignments, efficiently mapping routes for workers to maximize productivity and minimize travel time.

•Managed incoming calls and website inquiries to assess customer needs, effectively coordinating and scheduling in-person meetings for project discussions.

Fluvanna Department of Social Services

Fork Union, VA

Fiscal Assistant III

Aug 2016 – April 2022

•Manage Special Welfare Warrants and Reports of Collections, ensuring accuracy in documentation and adherence to record-keeping protocols.

•Assisted Administrative Office Supervisor with various tasks, meetings, financial reporting, and assumed responsibilities in the absence of.

•Oversee the issuance and replacement of EBT Vault cards, streamlining the process for clients.

•Compile and present monthly financial and employee leave reports for Board of Supervisors meetings.

•Revision and update of the Policies & Procedures Manual for the agency to ensure required compliance and forms were current.

•Administer Foster Care payment processing and maintain accurate records for compliance with CSA, AG & IV-E case actions.

•Fulfill additional roles including RMS facilitator for the Benefits Unit, manager of Activity Fund, and coordination of community outreach programs.

•Served as backup Security IT Officer by providing assistance to solve IT issues and inquiries for the agency.

Barnes Insurance Agency

Powhatan, VA

Licensed Agent

Oct 2015 – Aug 2016

•Provided comprehensive support in servicing personal lines policies, efficiently utilizing various carrier systems to quote and update coverage, and advising clients on insurance modifications and claim procedures.

• Facilitated seamless operations as a supportive backup for agents by collecting pertinent information for new quotes and meticulously documenting communications and policy adjustments in the Agency Management System.

Gantt Insurance Agency

Farmville/Dillwyn, VA

Licensed Agent

Feb 2015 - Oct 2015

•Assisted clients with policy modifications and addressed inquiries, ensuring customer satisfaction through comprehensive service and support.

•Managed the procurement of auto and home insurance quotes and processed applications and endorsements to tailor coverage to client needs.

Allstate Insurance Company, Evans, Brand and Goodin

Powhatan, VA

Vice President, Sales/Office Manager

May 2013 - Feb 2015

•Managed customer inquiries and policy adjustments through multiple communication channels, ensuring high-quality service in personal and business insurance lines.

•Achieved promotion to Vice President of Sales after demonstrating rapid proficiency by completing requisite classes and passing the state board exam within three months.

FCG Multi-Financial/Adult Healthcare Solutions

Richmond, VA & Petersburg, VA

Administrative Assistant/Office Manager

Sep 2009 - May 2013

•Managed comprehensive clerical tasks, including phone correspondence, client reception, and document management, ensuring efficient office operations.

•Conducted financial responsibilities such as bookkeeping, payroll tax calculations, sales tax filings, processing payroll, and preparing quarterly reports.

•Coordinated appointment scheduling and calendar management for a Certified Public Accountant and oversaw Medicaid billing processes, including verification and submission of forms for approval.

A.F. Thomas and Associates, P.C.

Midlothian, VA

Bookkeeper

Jun 2007 - Jun 2009

•Managed comprehensive accounting tasks, including accurate preparation of payroll, daily deposits, and maintenance of checkbook balances for multiple client accounts.

•Diligently prepared and filed key financial documents, such as 941, VEC quarterly payroll returns, and year-end forms, including 940s, W-2s, and 1099s, ensuring compliance with regulatory standards.

United Country- Virginia Premier Realty & Auction

Amelia, VA

Office Manager

May 2006 - May 2007

•Managed comprehensive administrative duties including bill payments, advertisement creation, and multifaceted communication responsibilities, ensuring seamless real estate operations.

•Coordinated and maintained listings, contracts, and commission records across four MLS systems for a team of real estate professionals, facilitating efficient transaction processing.

Paycheck Express/Salomonsky & Siverling-Certified Public Accountants

Midlothian, VA

Office Assistant

Sep 2004 - May 2006

•Managed client data entry and accounting tasks, ensuring accurate record-keeping and efficient office operations.

•Executed payroll functions and handled billing processes, contributing to the streamlined financial management of the office.

Michael’s Arts and Crafts

Midlothian, VA

Cashier/Sales Associate

Aug 2003 - Sep 2004

•Provided customer service by handling sales transactions and maintaining merchandise presentation during weekly in-store events.

EDUCATION

Manchester High School, Midlothian VA

June 2005

High School Diploma

**Liberty University, Lynchburg VA

September 2024 - Present

Associate of Science in Healthcare Administration & Associate of Arts in Psychology

**Dean’s List 1st Semester & 2nd Semester– Fall 2024 – Spring 2025– Cumulative GPA 4.0**

CERTIFICATIONS

Licensed Property & Casualty Producer – Personal & Commercial Lines

SKILLS & SOFTWARE

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Thomas Brothers • Laser/BRS • SPIDeR • VaCMS • Sams • QuickBooks • Accountants World Payroll • Gateway EDI Billing (Medicaid) • Creative Solutions Accounting • Client Bookkeeping Solutions • Fixed Assets • File Cabinet Solutions • Multiple Listing Services For: Richmond, Farmville, Roanoke, & Northern Virginia

Communication & Customer Service Skills:

o Effective verbal and written communication

o Active listening

o Presentation skills

o Handling inquiries and complaints

o Providing support to clients or colleagues

o Building and maintaining professional relationships

Administrative & Technical Skills:

o Calendar management

o Scheduling and coordinating meetings

o Filing and record-keeping

o Time management

o Task prioritization

o Basic/Intermediate computer troubleshooting

o Data entry and management

o Familiarity with office equipment (printers, scanners, fax machines)

Financial Management:

o Budgeting and expense tracking

o Invoicing and payment processing

o Financial reporting

Human Resources Support:

o Assisting with recruitment and onboarding

o Employee records management

o Handling HR-related inquiries

Compliance and Regulation:

o Ensuring adherence to company policies and procedures

o Understanding relevant laws and regulations

o Maintaining confidentiality and data security

PROFESSIONAL REFERENCES

Clifton Coger – Financial Consulting Group – Owner/President, 804-***-****

Bill Barnes – Barnes Insurance Group – Owner - 804-***-****

Izon Johnson-Murphy - Adult Healthcare Solutions - HR Supervisor - 804-***-****

Angela Woodlief – Allstate – Supervisor – 804-***-****

Olin Hardy - United Country VA Premier Realty & Auction - Former Broker - 804-***-****

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