Client Service Customer
Resume:
Kimberly Gaines
Hayward, CA *****
SUMMARY
Excellent communication, organizational and time management skills with the ability to meet tight timeframes.
Strong understanding of the managed care environment.
Efficient in handling various projects, producing reports and maintaining client’s records
Problem-solving, communication and time management skills.
Outstanding customer or client service, and excellent administrative skills.
Strong PC skills, with strong oral and written communication.
SKILLS
Microsoft Word, Excel, Outlook, PeopleSoft, Oracle, JD Edwards, SAP, ADP, Work day, Primary Health, Epic, Avellino
EXPERIENCE
EMPLOYER/West Oakland Health Council
FEB 2023 –
Community Health Advocate
Oakland, CA
Assist the use of a population health registry and/or electronic health record system to ensure that the entire patient population receives support
Ability to project a positive, concerned image to the public
Responsible for coordinating the care needs (gaps in care)
Regularly reviewing information/reports for patients attributed to the medical depts
Follow-up with patients progress and document in epic
Manage food pantry onsite
Coordinate food pharmacies for community on-off site
Attend daily huddles with entire staff
EMPLOYER/Contractor: Health IT/OUSD
FEB 2022 – FEB 2023
Covid Tester
Oakland, CA
Aid in preparation for Covid-19 stations daily
Support the patients in registering on testing lab website
Administer Covid-19 testing including nasal swabs
Record accurate patient and testing information
Set up/break down of testing and vaccination stations
Performed additional duties as assigned
Wear PPE entire shift
EMPLOYER: Covid Clinic
NOV 2021 – FEB 2022
Clerical Assistant
Oakland, CA
Answer patient questions regarding process test types or other concerns
Record and report testing via google Suite and other computer software
Run test results for Covid 19 Test using testing machines
Instruct patients to self-swab for Covid 19 tests if unable to directly swab based on state law
Comply with all safety policies and procedures in the work area, including the use of the PPE when necessary to prevent exposure
Stand outside for long period of time per day in PPE
Help other staff with additional tasks as required
EMPLOYER/Contractor: Kaiser Permanente
DEC 2020 – OCT 2021
Ambassador/Customer Service
Santa Clara, CA
Answer and transfer phone call
Main lobby reception desk
Asking screening question taking temperatures of patients/guests as they enter hospital
Welcome and greet guest with positive attitude
Problem solving: Ability to identify complex problem and gaining to develop and evaluate options and implement solutions
Input visitors personal information and verify their vaccine status
Patient transport pushing patients in wheelchair to their medical appointment
Administer covid rapid test
EMPLOYER/Contractor: Jabil
DEC 2019 – OCT 2020
Human Resource Administrator
Fremont, CA
Key point of contact as a part of the human resources team
Demonstrate knowledge of all day to day operational functions that is required
Escalated advanced issues to human resources Manager as necessary to resolve in a timely manner
Process incoming/outgoing correspondence
Audit and maintain employees I-9
Provide feedback and customer service to suppliers, client, and workers
Maintain accurate employee folders
Responsible for new hire onboarding activities
New Start Orientation
Manage and coordination of photo for badges
EMPLOYER/Contractor: Tesla
MAY 2016 – DEC 2019
Workforce Admin On-site
Fremont, CA
Develop trusted relationships with the client’s management and key contacts and operate as a key point of contact as a part of the program support team
Demonstrate knowledge of all day to day operational functions that are required to service the clients from the onsite
Escalate administrative concerns to Program Manager as necessary to resolve issues in a timely manner
Audit and maintain worker compliance files
Maintain required reports and tracking systems
Provide feedback and customer service to suppliers, client, and workers
Maintain accurate employee and client files
Responsible for new hire onboarding activities: :
oNew Start Orientation
oEmpower enrollment
oPayroll assistance as needed (provide support with time entry exception process)
oSupport the management of: Late/Sick/Absence communications
oSupport worker time off requests
oManage the orientation folder coordination
EMPLOYER/Contractor: Lifescan
MARCH 2013 – MARCH 2016
Contract Coordinator
Fremont, CA
Update customer records in contracting systems
Perform data research in contracting systems
Verbal and written Communications with internal partners, external customers and 3rd party vendors
Maintain and update data trackers
Data Entry and multiple database systems loading and/or maintenance
Exporting & Importing data into excel spreadsheets
Communications via templates filing, sorting, printing, scanning, e-mailing, faxing of documents/contracts
Lifting, packing and stacking of boxes less than 30lbs
Data validation
Research & resolve contract and customer issues
Supporting the development and maintenance of day to day specific Work Instructions
Contract template maintenance
Price Loading, review and maintenance
Support multiple Contracting systems
Employer/Contractor: ABSCIEX
SEPTEMEBER 2012 – MARCH 2013
Sales Admin
Foster City, CA
Assists in administering all duties and projects that come under the responsibility of the sales Handled escalated calls from customer support
Monitor accounts and maintain accurate data
Manage four email boxes to ensure the sales team receive all quotations, send emails, and faxes
Confirm with customers about the delivery of products
Heavy data entry
Strong written and verbal skills
Contact this candidate