Customer Service Project Management
Resume:
STEVE E. HILL
*** ***** ***** ** *****, KY *****
859-***-**** *******@*****.***
OBJECTIVE
Dynamic and service-oriented professional seeking a customer service position in the travel industry where extensive communication skills, travel logistics experience, and a deep passion for creating unforgettable experiences can contribute to exceptional client satisfaction.
SKILLS & CORE COMPETENCIES
Customer Service & Travel Coordination: Over 27 years of experience organizing travel logistics, managing group travel, and ensuring smooth operations for collegiate athletic teams.
Leadership & Management: Directed school and district-wide programs, leading teams and managing services for over 42,000 students.
Communication: Effective public speaker and trainer; experienced in presenting at conferences and leading district-wide initiatives.
Cultural Competence & Language: Experienced working with ESL, migrant, and international student programs. Conversational in Spanish.
Technology Proficiency: Familiar with database systems (Infinite Campus), mapping software, and Microsoft Office Suite.
EDUCATION & CERTIFICATIONS
Director of Pupil Personnel Certificate – Xavier University – May 2011
Master of Arts in Instructional Leadership (Rank I) – Eastern Kentucky University – December 2005
Master of Arts in Education (Rank II) – Georgetown College – June 2000
Bachelor of Arts in Secondary Education – Eastern Kentucky University – June 1997
Major: Political Science Minor: History
Bachelor of Science in Marketing/Finance – Georgetown College – May 1994
Minor: Political Science
PROFESSIONAL EXPERIENCE
Assistant Football Coach
Georgetown College – Georgetown, KY March 1997 – Present
Mentored student-athletes and coordinated team travel for 27 years.
Contributed to four national championship appearances, winning two.
Organized logistics for travel, equipment, and game operations.
Director of Pupil Personnel
Fayette County Public Schools – Lexington, KY July 2015 – Present
Managed attendance, enrollment projections, school zoning, and redistricting for 71 schools and 42,000 students.
Led communication efforts across departments and external agencies.
Director of Student Services
Scott County Schools – Georgetown, KY June 2013 – July 2015
Oversaw multiple student-focused programs including health, ESL, migrant, homeless, and family resources.
Coordinated district-wide services affecting school climate and student engagement.
Federal Programs Manager
Scott County Schools – Georgetown, KY August 2006 – May 2013
Administered federal funding and programming for ESL, migrant, and homeless education.
Ensured equitable resource distribution and compliance with federal guidelines.
Migrant Education Teacher/Coordinator
Scott County Schools – Georgetown, KY August 2000 – August 2006
Provided tutoring, mentoring, and family transition support services.
Maintained compliance with state and federal reporting.
Interim Principal – Anne Mason Elementary
Scott County Schools – Georgetown, KY March 2008 – June 2008
Led day-to-day operations, including discipline, academic leadership, and staff management.
Social Studies Teacher – Scott County High School
Scott County Schools – Georgetown, KY August 1998 – August 2000
Taught 9th and 11th grade history; served on school decision-making council.
LEADERSHIP & HONORS
President, Central Kentucky Directors of Pupil Personnel
Board Member, Kentucky Directors of Pupil Personnel
“Coaching for Significance” Award – Georgetown College, 2014
Inducted into Georgetown College Athletic Hall of Fame – April 2022
REFERENCES
Randy Napier
Former Director of Human Resources, Scott County Schools
Rob Stafford
Graduate Studies Professor, Georgetown College
***************@*****************.*** 502-***-****
Suzanne Dorsey
Assistant Director of Pupil Personnel, Fayette County Schools
*******.******@*******.*********.** 859-***-****
Myron Thompson
Chief Operating Officer, Fayette County Schools
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