Sales Team Manager
Resume:
SKILLS
Language
Arabic, Spanish, English, Portuguese,
Turkish.
Computer
Office 365 (Word, Excel, Powerpoint)
Data Analysis
Power-BI
Performance Management
Goal Setting - Strong communication skills
to convey expectations and provide
feedback - Analytical Thinking - Coaching -
Expertise in delivering constructive
feedback to help employees improve -
Problem-Solving - Time Management -
Adaptability - Motivation -Conflict
Resolution.
07/13/1997
***********@*****.***
linkedin.com/in/toka-hassan-
ibrahim-a637b3284/
New Cairo - Egypt
Experienced Sales Team Manager with a proven track record in managing multifaceted sales initiatives and launching new Lines of Business across various markets. Proficient in Dynamics 365 and Power Platform, with extensive experience in sales performance analysis, quality audits, and client relationship management. Adept at leading and coaching large teams with different languages, conducting market analysis, and driving strategic business improvements. Passionate about leveraging a diverse background to deliver strategic initiatives, enhance team performance, and drive business growth in a fast-paced environment.
Concentrix Egypt / Microsoft Presales
Sales team manager / Modern
Workplace, Dynamics 365 & power
platform, Operations. 2024 - Now
- Directing a sales team of 15 for three different markets ( Spanish - Portuguese - Turkish).
- Managed business development initiatives across three different markets.
- Establish clear and achievable sales targets for the team and monitor progress through regular performance evaluations and feedback sessions.
- Mentored junior sales representatives, leading to a 20% improvement in their sales performance in under six months.
- Analyze sales data and market trends to refine sales approaches and report on team performance metrics, making adjustments when necessary.
- Build and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and retention.
- Responsible for the day-to-day supervision of a group of sales advocates including work and attendance monitoring in accordance with organization policy.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.
- Conduct training programs to enhance the sales team's skills and knowledge, leading to improved sales tactics and productivity.
- Exceptional interpersonal skills for effective client interaction and team collaboration.
- Familiarity with CRM software and sales performance analysis tools. Concentrix Egypt / Microsoft Dynamics 365 & Power Platform Presales Subject matter expert, Operations. 2022 - 2024
- Served as the principal contact for the Spanish market mainly of 8 Sales advisors; responsable for their KPIs. achieving their sales metrics and audit their interactions for better quality delivering.
- Proven experience in technical pre-sales, technical consulting, or solution architecture with Dynamics 365 and Power Platform technologies.
- Establish and lead tech communities both internally and externally, fostering knowledge sharing and collaboration among peers. TOKA HASSAN
SALES TEAM MANAGER
OBJECTIVE
WORK EXPERIENCE
- Serve as a voice of the customer by sharing insights and feedback with internal teams to improve product offerings and address customer pain points.
- Contribute to ongoing enhancements of Microsoft products based on customer and market feedback.
- Lead training sessions, workshops, and webinars to educate customers, partners, and internal teams about Dynamics 365 and Power Platform functionalities.
- Customize training content based on the audience and specific customer needs.
- Act as a key advisor on all Microsoft Dynamics 365 modules and Power Platform solutions, including Power Apps, Power Automate, and Power Pages.
- Provide insights and guidance on best practices and innovations within the Microsoft ecosystem
Concentrix Egypt / Microsoft Presales
Spanish Presales Advisor, Operations 2021 - 2022
- Responsible for the day-to-day Sales targets for Microsoft Modern workplace, Dynamics 365 and Power platform lines of business to ensure performance metrics are achieved WOW / MOM,
- Interacting with potential clients to understand their business needs and requirements.
- Showcasing product features, benefits, and functionalities through live demonstrations and presentations.
- Designing and tailoring solutions to meet the specific needs of the clients.
- Assisting in the creation of detailed proposals, including technical specifications and cost estimates.
- Working closely with sales, marketing, and product development teams to develop sales strategies and ensure client satisfaction.
- Conducting training sessions for clients and internal teams on product usage and best practices.
- Building and maintaining strong relationships with clients to foster long- term partnerships.
Teleperformance - Amazon Spain
Product assurance representative 2020 - 2021
-Ensuring that products meet quality standards before they reach customers.
- Conducting inspections and tests to verify product quality.
- Maintaining detailed records of quality assessments and inspections.
- Ensuring products comply with industry standards and regulations.
- Identifying defects or issues and working with teams to resolve them.
- Providing feedback to production teams to improve processes.
- Preparing reports on quality metrics and product performance.
- Educating team members on quality standards and best practices.
- Addressing customer concerns and ensuring satisfaction. Elite Recruitment Agency
Spanish / English HR Recruiter 2019 - 2020
Responsible for sourcing, screening, and hiring qualified candidates to fill job openings within an organization. This involves creating and posting job advertisements, conducting interviews, and collaborating with hiring managers to identify the best-fit candidates. I was also maintaining a candidate database, building strong relationships with job seekers, and ensure a positive recruitment experience.
Cairo University in Cairo / Faculty of Arts
Bachelor of Arts in Hispanic Studies May 2015 - June 2019
- Faculty of Arts, Department of Language and Hispanic Literature GPA: 3.8/4.0 Relevant Coursework: Advanced Spanish Linguistics - Latin American Literature - Spanish Cultural Studies - Translation and Interpretation - Hispanic History.
Freelancer Spanish Tutor
Spanish Tutor 2020 - NOW
Responsible for providing one-on-one or small group instruction to students in the Spanish language. This involves creating tailored lesson plans that address the specific needs and goals of each student, whether they are beginners or advanced learners. I'm working on keeping the students’ progress, provides constructive feedback, and adapts teaching methods to ensure effective learning. Additionally, I might develop and use various teaching materials, such as worksheets, exercises, and resources to enhance the learning experience. Maintaining a flexible schedule to accommodate students' availability and fostering a positive and encouraging learning environment are also key aspects of the role. Freelancer Tour Guide
Tour Guide 2018 - 2019
Lead tours for individuals or groups, providing engaging and informative commentary about historical, cultural, or geographical sites.Ensure safety and manage logistics, including coordinating transportation and managing group dynamics.
© goodcv.com
EDUCATION
ACTIVITIES
Contact this candidate