Scrum Master North Carolina

Shaun Frank Richards

*** ***** **** – Rural Hall, NC 27045

Home: 336-***-**** ~ Mobile: 336-***-**** ~ Alt: 336-***-****

E-mail: ********@*******.***

Objective

To obtain a position where I may provide excellent service and increase profits for my employer.

Assets

Business communication and translation for reporting to all levels of mgmt.

Punctual with Assignments and due diligent in paying attention to detail.

Effective writer and speaker with strong communication skills with diverse groups

Hard working, educated, adaptable and an excellent team worker and problem solver.

Ability to follow instruction as well as work independently.

Possess a natural, logical, analytical, and creative approach to problems

Education

07/21– 10/21 PEGA TRAINING

Certified

06/19 – 07/19 Scrum Alliance

Scrum Master Certified

06/18 – 07/18 BOA OPUS University

Online

Hiperos 3PM Vendor Mgmt System - Certified

01/09 - 05/12 University of North Carolina in Greensboro - Graduated

1000 Spring Garden Street, Greensboro, North Carolina

Major: Business Communications - Bachelors in Arts

06/01 - 06/03 Campbell University - Graduated

143 Main St, Buies Creek, North Carolina

Major: Corporate Finance - Associates in Business Admin

06/99 - 01/01 AIT- Military School of Inventory Control - Graduated

Fort Lee Virginia

Certified in Finance, Data Entry, and Inventory

05/96 - 05/99 North Forsyth High School - Graduated

1200 Shattallon Drive, Winston Salem, North Carolina

High School Diploma

Area of Skill

Business Communications Queries / Reporting Microsoft Office

Customer Service Procedures Telecommunication Public Speaking

Professional Development Hiperos 3PM Collections/Research

Data Entry/Deductions BCBSNC SOP Expert Inventory control

Logistical Analysis SAP/AS400/BI Medical Systems Operator

Vendor Management Quality Control Mass Data Migration

Jira Confluence Agile Methodology

Scrum Methodology PEGA ORACLE

Work History

10/23 - 2/25

Wells Fargo

Commercial Banking Senior Business Analyst / Risk Documentation Specialist / Access and Entitlements Manager

- Managing multiple CDA and ICMP Document Repositories and manipulating over 15 databases for fulfillment for Salesfore, Kofax, OCRA EZ Connect and Kafka

- Executing and Onboarding, Intergrations and Migrations of Business units, LOB’s and Orgs from Legacy Filenet based databases to new Repository systems

- Granting Entitlements and Access for User access request and maintaining accurate reporting, using multiple tools (SIMBA, ART, AIMES) and Spreadsheets with Pivot tables and V-Look ups

- FRD and Business Requirement Document creation, UAT/ SIT and Production Testing, Test Scripts, Test Case creation, Process flows, Mapping, Test Data, managing Defects and Environments

- Lead a team of stakeholders, IT, Vendors and All levels of Management in meetings, directives, roadblocks, and milestones

- Creating SOP’s and streamlining preexisting processes that allows ad hoc risk reduction an efficiencies

6/22 - 10/23

Bank of the West

Project Manager / Senior Business Analyst / Risk Disputes Documentation Specialist

Mergers and Acquisitions

- Assisting in the Development and the Integration on a PEGA based Disputes Platform

- BRD. Gathering. UAT and SIT Testing, Test Scripts, Test Case creation,

- Lead a team of stakeholders, IT, Vendors and All levels of Management in meetings, directives, roadblocks, dependancies and milestones in sprints, scrum sessions and performing Scrum Master duties and rituals along with maintenance of Jira Boards

- Participate in documenting Requirements, BRDs, FRDs and Risk Documentation including, Risk Assessments, Risk Analysis, and Risk exposure presentations

- Creating new Standard Operation Procedures that allows ad hoc risk reduction

- function as a liaison between all participants to fulfill functionality and project goals

- Manipulation of over 18 databases including SAP, AS400, intranets, SharePoint, and all ERP systems and Producing multiple reports for all levels of Management and Vendors

- managing all data request for fulfillment of Merger activities, sunrise systems, sunset systems, and implementation of new applications

1/20 – 6/22

Bank of America (Predictive Analytics and Artificial Inteligence

Project Manager / Senior Business Analyst / Scrum Master

- Training, Testing and Assisting in AI learning and implementation and Integration

- System Mapping, Database Transfers Maintenance activity, Gathering Requirements

- Maintaining Massive Spreadsheets and Workbooks using V-Lookups & Pivot tables

- Producing Streamlined Standard Operation Procedures, BRD/FRD documents and Reporting

- Data Mapping per Corporate Compliance and manipulating multiple databases and software’s

- Agile environment writing user stories, managing backlog, and running the daily standup sessions

- Functioning liaison between all levels of Mgmt., Vendors, Stakeholders, IT Teams, Chain of Command in all Agile related functionalities, Testing Vendor add value abilities and meetings

- Data Architecture and Presentations via Power Point, Access, and Visio, along with Data Quality Control, SIT,UAT and Prod testing and Variations of inputs to acquire accurate predictions

Environment: SAP, Agile, Jira, Confluence, Oracle, AS400, Intranets, Web Portals, Bankworks, SWP Platform, ERP systems, SRT, UAT, PEGA, Salesforce, Shaepoints,

7/17 – 1/20

Wells Fargo (Fiduciary, Trust and System Implementation Projects)

Senior Technical Business Analyst / Data Documentation Specialist

- IRA Risk Analysis, Trust & Fiduciary, Data Manipulation, Processing, and Risk Reporting

- System Implementations, Database Transfers Maintenance activity, Reporting and keeping track of all associated documentation and file management

- Massive Spreadsheets and Workbook V-Lookups & Pivot tables, maintaining records

- Share Drive, IM, SEI system, Ascensus, IBM FileNet Workplace, SOP creation

- Corporate Compliance Certified, Trust3000, Wealth Data Platform, research

- Agile environment writing user stories, managing backlog and running the daily standup sessions

- IQ Navigator, Image viewer, RMD Calculation and Wealth Mgmt, system maintenance

- Teamworks Intranet, Traditional, Roth, RMD Calculations, audits, application review

- Beneficiary Updates, Business Comm with Vendors and Partners, Data Quality Control

07/15 – 4/17

BB&T (Enterprise Spend Management) (Mergers & Acquisitions)

Senior Technical Business Analyst / Vendor Management Expert

ERP Planning, PEGA, BI, Oracle, SAP, INFOR, IM, Outlook, Ariba, Hiperos Systems

Vendor Mgmt, Reports, Query and Project Mgmt, SQL server Databases, Tax, ROI, Team Lead

Created and scheduled reports on Business Object universe using WEB Portals and Smart Phones

Installed and Configured Business Objects, Crystal Reports 2008, Integration Kit for SAP Solutions, SAP GUI, SAP Java Connector, Open Systems Traverse, PO in Inventory Control

Dispute/Write off and Logistical Analysis: Invoice, BOL research, Sales Ordering Processes

Business Communication to Vendors, DC’s and Business Partners, IP support Integration

BA responsible for managing the scrum process with the coordination of scrum master in agile methodology to remove the impediments for the scrum team and Data Mapping and Presentations

Creating SOP’s, Excel, Data analytics & streamlining processes, Organizing Team Meeting

JAVA, JSF J2EE, Spring Framework, Grants, Loans, FDCPA, Oracle, Skype Resource

Mergers, Acquisitions, Human Services, Employee Data Mapping, ERP Team of 125

Mail Merge, Audits, Project Manager & Implementation Specialist, and Infor systems

03/14 – 05/15

Hanes Brand Inc.(Staff Masters)

Financial Analyst/ Vender Management Deductions Documentation Specialist

Corporate Accounting, Reporting, Settlements and Schedules of Vendor Mgmt Groups

Keeping track of and maintaining all deduction related files, systems and documentation for reporting and presentations

Deduction Mgmt: Shortages/Returns/Promotions/Handling Claims/PO’s/Invoices

Dispute/Write off and Logistical Analysis: Invoice, BOL research, Year End Activities

Pivot Tables, V Lookup and Multi-Million Dollar reports, AP/AR, SQL Applications

Worked on various Java SDK Scripts to configure authentications/ IT Integration Test

Involved in the testing of the business objects and Operations System Application with IT

Business Communication to Vendors, DC’s and Business Partners and Open System Traverse

Healy400/SAP/Business Intelligence, Multiple Database Functions, ERP Package Solutions

Create New Standard Operation Procedures Streamline Processes, Web Portal and BOL

Balancing Debits/Credits with Basic Accounting Protocol, Oracle, Java, Sales Order Mgmt

Invoicing, Data Mining, Skip Tracing, Base and Web PO Research and Infor systems

Environment: SAP, Java, Ariba-Waterfall, Jira, Confluence, Oracle, AS400, Intranet, Web Portals, Trust3000, SWP Platform, Hiperos 3PM, SRT, UAT, SQL Server, Access, Test scripts

SAP, JAVA, JSF J2EE, SPRING FRAMEWORK,, JIRA, CONFLUENCE, GRANTS, LOANS, FDCPA, ORACLE,

12/12 – 3/14

Pepsi Corporate Headquarters (PBG)

Dispatch Optimizations Lead/ Logistical Route Specialist

Planning ETA & Route designation for Dispatching Service Calls, Team Lead POC

SAP, Business Object, Multi-Database Manipulation, OSHA, QA, SQL, ERP Planning

Microsoft suite, Access, Oracle, Peachtree, CSR, Escalation Calls, Inventory Control

Integrated reports to Sharepoint portal and updated Web.XML, BO Timeout sessions using Java

Worked with BI and BO team and prepared reports to finance dash boards, PO, BOL, Sales Orders

2014 Click software, Geo-Permitting and Mapping, National/Intl, Open Systems Traverse,

JAVA, j2ee Collection Call and Negotiating on Commercial Accounts, Smartphone Tech Integration

Excel Spreadsheet Reporting to all levels of Mgmt. Creating SOP, Pivot Tables, V Lookup

Contract Mgmt, Strategic Forecasting, Compliance issues, Audits and Infor systems

07/10 –11/12

Law Office of Eric Haulis / BCBSNC

Commercial Collections Supervisor, Asset Management Specialist/ Vendor Management Expert

AR Med Acct Specialist, Consumer & Commercial Accts, Sales, General Ledger, BAAN Processes

Policy Analysis and Review & Customer Retention Ops, BCBSNC SOP Process Integration

Monitored, updated, and reconciled monthly BO reports providing accurate data used to maintain

AR/AP, AS400/SAP, File Mgmt Systems creation, EVM and QC,s, Supervise 8 Asset Managers

Access/Excel, SAS, Queries, Reports, Outlook, WebEx, IM, Initiating Team Meetings

Experience in using HTMLB for Java, JCO, J2EE, and Client EVENTING, Smartphone Integrated

Business Objects, Logistical Mapping/Cost/Planning, V-lookup, Collection Calls, FDCPA

BI-KPI Reports/Queries, CSR, In/Outbound, Compliance, Medical Insurance Sales and CSR

SOP process development for all Vendors, Vendor Retention, QA, Medical Terminology

Project Manager Oversee duties of each of 8 team member & Project, BAAN Med Record Tools

Intermec and Zebra scanning and printing hardware, Customizations in core applications and Infor

6/99 - 01/07

United States Army SF 82nd Airborne Division, Fort Bragg, NC

Technical Business Analyst / Logistical Analytics Specialist / Vendor Management Expert /

Cross Function Trained: Parts, Vendor, Supplier, Deductions, shipping, receiving, and Chasis

Claims, Credit, Warranty, BOL, POD’s, Audits, Manager, SQL, ERP Planning, Reporting

Shipping, Receiving, Forklift, and Logistical Data Analysis, 5 Ton Bob Tail Hazmat Deliveries

Load/unload, SAP/AS400/ERP, Access, Hazmat Certified, Supervisor of team of 12 soldiers

Reports, Queries, Project Manager, Multi Database Manipulation, Open Systems Traverse ERP

Computerized records, Transportation Specialist, LOB agent, Vendor Mgmt Expert, Infor sys

Supervise Team, QC, AR/AP, Sarss system, Versyss, CATS, Pride, Excel, Warehouse Mobility

FedEx Ship Manager, Automated Logistical Mgmt, Inventory Control, SOP, Data Mapping

Providing support in a warehouse environment with high daily shipping and receiving volume including multiple freight carriers, domestic and international receiving and shipment consolidation, and both large equipment and small part processing. Inventory Control Specialist and QC

Environment: SAP, JAVA, JSF J2EE, SPRING FRAMEWORK, GRANTS, INTERNAL SYSTEMS, FDCPA, ORACLE, SAMMS, AS400, PLL TAMMS, CLICK SOFTWARE, GEOGRAPHICAL

References

SSG. Jeff Pruit - U.S Army: Fort Bragg, North Carolina - Office: 910-***-****

Wendy Black - Wells Fargo Corp Headquarters (Experis) - Office: 336-***-****

Jeff Davis - BOA Corp Headquarters (Artech) (PEGA) - Cell: 636-***-****

Nanette Miraglo - BOTW Corp Headquarters (ACS) - Cell: 336-***-****

Functional Description:

At BB&T, I was a Senior Business Analyst functioning as a Project Manager. I was hired to work directly with IT and other Senior Business Analyst to fulfill the necessary functionalities.

My primary function was to lead a team with the mass migration of data from AS400 based software to SAP based databases. I also had to create and execute a standard operation procedure to mediate business communications between the governmental auditors, BB&T personnel and all of it’s' vendors. I had to manage multi-million dollar spreadsheets using various V-Look ups and Pivot Table implementations. I was also tasked to contact, maintain business relations, inform and correspond with over 6000 vendors on various technology based platforms along with keeping digital records and producing queries of all of the progress for reporting to upper management. This position required an intimate knowledge of Mergers and Acquisition protocols, Mass Transfers of data procedures, Inshore and offshore Licensing and Contractual issues, High levels of documenting and collecting data, multiple database manipulations, detailed oriented, deadline driven and the ability to have effective business communication with all levels of mgmt. My team consisted of 12 individuals.

At Wells Fargo, I was also brought onto the team to assist in the mass transition of data, data mining, and global internal database changes. Moving from Pega to SAP and implementing a new SWP Platform technology, I worked closely with IT to quality control the pre-transfer data. I used multiple spreadsheets and databases to research, transfer, manipulate and report to upper mgmt. This process decommissioned customer databases and redundant employee systems based on mergers and acquisitions. This functionality required an individual with familiarity with Pega, SAP, AS400 based applications, Oracle, Ariba and 7 other INTERNAL SYSTEMS and web portals.

I also worked as a project manager for 5 of the 8 years in the U.S Army for contracts and governmental compliance in a Logistical Aviation Distribution environment. I was cross functionally trained to understand and maintain all forms of database systems. My title was Database Logistical Specialist and Inventory Control Manager. In this role, I was the project manager with 9 subordinates. This position had a high necessity of relational database experience.

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