Senior IT Specialist
Resume:
Accomplished Senior IT Specialist boasting extensive experience in IT asset management and
technical support, championing a 35% reduction in audit issues and a 40% boost in compliance. Skilled in Windows Administration and Cybersecurity, with a passion for innovative asset management and mentoring teams to elevate service delivery and customer satisfaction.
Employment history
IT Asset Management Consultant, NAVWAR Dec 2024 - Present San Diego, California
Business Technology Support Specialist II, Sysco
Food Poway
Aug 2018 - Dec 2024
San Diego, California
Clinical Systems Administrator Contractor,
ManTech Camp
Apr 2016 - Aug 2018
Camp Pendelton, CA
Team Lead/MDM Administrator, PruittHealth IT Jan 2014 - Aug 2015 Norcross, GA
Custom Accounts Analyst II, Prism Point
Technologies
Jan 2013 - 2014
Fairburn, GA
IT Systems Support Analyst Contractor, BWAY
Corp
Oct 2011 - 2013
Roswell, GA
Field Technical Support Contractor, Dell Mar 2010 - Oct 2011 State of Georgia, Atlanta, GA
Independent IT Consultant, Self Employed Feb 2009 - Mar 2010 Atlanta, GA
Integrated advanced tools, enhancing asset visibility Conducted software audits, reducing legal risks
Established KPIs, driving IT performance
Delivered technical support, sustaining 98% SLA adherence over 5 years Guided team in solving complex problems, elevating service efficiency Trained junior staff, advancing troubleshooting skills Partnered to implement solutions, refining processes Enhanced support processes, securing customer satisfaction over 95% Investigated issues, cutting support tickets by 30% in one year Conducted EMR training, boosting system efficiency Spearheaded workflow improvements, aiding compliance Delivered Tier 3 support, addressing complex challenges Partnered with teams, achieving regulatory standards Spearheaded MDM team, enhancing data accuracy
Solved integration issues using SQL
Streamlined data access across departments
Created IT training programs, increasing user adoption Reduced support requests significantly
Oversaw client accounts, tailoring solutions for satisfaction Enhanced account performance through data analysis Worked with teams to resolve issues, ensuring smooth service Improved billing accuracy by identifying discrepancies Established system for efficient updates
Enhanced system reliability by resolving 150+ issues monthly Reduced downtime by 12% through performance analysis Collaborated with teams for operational efficiency Increased user adoption via effective training
Streamlined knowledge sharing by documenting procedures Provided on-site tech support, resolving complex hardware issues Collaborated with teams to enhance system reliability Analyzed and resolved technical problems for efficient operations Trained clients on system use, increasing proficiency Offered prompt customer support, improving satisfaction Created software solutions, addressing client needs Conducted technical analyses, strengthening systems Managed projects, enhancing client satisfaction
Kyron Mack
Senior IT Specialist
5125 Whitman Way Apt 306,
Carlsbad, United States, 92008
*****.****@*****.***
Languages
English
Links
Skills
Cloud Management
Network Security
Virtualization
Data Analysis
Problem Solving
Team Leadership
Project Management
Communication
Windows Administration
ITIL
Active Directory
Azure
Cybersecurity
Employment history
Solution Center Analyst Contractor, Children's Health Care of Atlanta Aug 2008 - 2009 Decatur, GA
Senior Help Desk Engineer, Forscom Apr 2006 - 2008 Ft. McPherson, GA
Information Systems Technician, United States Navy Oct 1998 - Aug 2005 Bremerton, WA
Education
NGT Academy, Carlsbad, CA Apr 2024 - Present
Full Stack Network Professional
Full Stack Network Associate/Cybersecurity Accelerator
• Important foundational network concepts and critical technical skills training
• Including simulations, and hands-on project experience with required skills
• Advanced network troubleshooting with required skills qualification check Courses
CyberSecurity Specialist Program Apr 2024 - Present NGT Academy
Security+ Apr 2024 - Present
CompTIA
A+ Apr 2016
CompTIA
Additional information
Key Achievements
• Asset Governance Improvement: Decreased software asset compliance audits by 35% through new asset governance process implementation
• Audit Compliance Enhancement: Increased compliance with finance and legal requirements by 40% through inventory audit reviews
• KPI Development Success: Developed KPIs that improved IT Asset Management output by 30% over previous performance metrics Analyzed system data to address recurring issues
Streamlined workflows with team collaboration
Improved system efficiency through technical resolutions Analyzed recurring issues, developed solutions, decreasing incident frequency significantly Streamlined support processes, achieving measurable improvements in service delivery Implemented ticketing system improvements, reducing response time by 40% Resolved technical issues promptly, ensuring minimal downtime Enhanced communication efficiency in naval operations Improved team technical skills through training
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