Quality Assurance General Ledger

Lindsay D Thomas

**** ****** ****** ******, ** **011 303-***-****

***********@*******.***

OBJECTIVE

To obtain a position in a fast paced, detailed orientated department with growth opportunity. I am a hard-working, dedicated, and highly motivated person looking for an opportunity that will provide new learning experiences at a place where I can make a difference.

SKILLS

General Ledger Research

Organized, Highly Motivated, and Detail Oriented.

Great Communication and Excellent People Skills.

Ability to Multi-task and Prioritize responsibilities.

Very Goal Oriented with Strong Leadership Capabilities.

Experience with iWatch, mtiGate, SQL, Tableau, Visa ROL for Bank and Broker Dealers, WebCSR, Legacy, OnDemand, Ace, Client Central, BNY Check Image, FDR, PFPC, Connect, Teller, Gen Tran, Excel, Outlook, and Word.

EXPERIENCE

Western Union

Fraud Analyst (2016-Present)

Analyze, research and identify fraud patterns within a large set of data.

Interviewed possible fraud victims in order to identify fraud patterns.

Review analyst cases for the quality assurance.

Work with management and the team to identify improvements within the team procedures.

Analyze data received from third party venders for possible fraud patterns.

Create SQL reports for Senior management.

Create Tableau reports for Senior management.

Create case investigations for analyst.

Process Fraud Risk Management Daily Interdictions.

Process RTRA data into STARS.

Analyze and create cases for the Send Side Fraud Refresher Training report.

Charles Schwab and Company

Schwab One and Banking Operations -Dispute Analyst (2008-2016)

Review updates from Visa USA to ensure all Dispute Reps in both Denver and Phoenix are in compliance with the Visa regulations.

Analyze, research, and monitor incoming Visa, ACH, ATM and Link client disputes.

Communicate directly with clients, merchants, Visa DPS and the Bank of NY Mellon, regarding dispute claims.

Process daily financial reports from Visa DPS and BNY Mellon.

Review, research and balance the Dispute General Ledger.

Assist Schwab Representatives with dispute questions over the phone and by email.

Data management including, but not limited to, file loads, reconciliation and reporting.

Perform a high quality check of all work before submitting information to clients, Visa or internal representatives.

Children’s Hospital (2007-2008)

Front Desk ER

Checked ER patients in at the front desk.

Processed insurance information.

Collected and processed Co-Pays.

Demonstrated excellent customer service, positive energy, and problem solving skills.

Elavon Merchant Services (2001-2007)

Dispute Analyst

Review updates from Visa USA to ensure all merchants are in compliance with the Visa regulations.

Analyze, research, and monitor incoming Visa, ATM and Link merchant disputes.

Communicate directly with client regarding dispute claims.

Process daily financial reports.

Assist merchants with dispute questions over the phone and by email.

Data management including, but not limited to, file loads, reconciliation and reporting.

Perform a high quality check of all work before submitting information to merchant’s, Visa or internal representatives.

EDUCATION

Bad Kreuznach American High School Bad Kreuznach Germany

Completed all four years of high school.

Diploma References

*Available upon request*

Contact this candidate