Customer Service Delivery
Resume:
DRAGANA
NISEVIC
************@*****.***
Peoria, AZ 85383
Bold Profile
Proven to excel in high-pressure environments, I leveraged strong multitasking abilities and exceptional customer service skills at Bluestar to enhance guest experiences. Collaboratively working as a team player, I efficiently managed tasks and inquiries, significantly improving seating efficiency and service delivery without compromising quality. My reliability and adept use of POS systems underscore my comprehensive skill set.
PROFESSIONAL SUMMARY
SKILLS
• Strong multitasking
• Customer service
• Highly reliable
• Team player attitude
Arizona State University
Tempe, AZ
Bachelor Of Nursing: Nursing
EDUCATION
Bluestar - Bartender
Peoria, AZ • 07/2019 - Current
Bluestar - Server
Peoria, AZ • 06/2017 - Current
Bluestar - Server Assistant
Peoria, AZ • 11/2012 - Current
WORK HISTORY
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
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Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
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Answered customer questions about hours, seating, and menu information.
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Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
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Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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Served food and beverages promptly with focused attention to customer needs.
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Worked with POS system to place orders, manage bills, and handle complimentary items.
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Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
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• Greeted customers warmly to provide exceptional customer service. Bussed tables between courses and load and unloaded trays to expedite tasks.
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Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
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Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
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Bluestar - Restaurant Hostess
Peoria, AZ • 11/2012 - Current
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
•
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
•
Answered customer questions about hours, seating, and menu information.
•
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
•
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
•
Croatian
Native or Bilingual
Serbian
Native or Bilingual
LANGUAGES
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