Customer Service

SHIELA MARIE A. ORCULLO

091*-***-**** / 099*-***-****

***********.*******@*****.***

Calamba City, Laguna

CAREER OBJECTIVE

Motivated and detail-oriented

professional seeking a challenging

position in a dynamic company where I

can apply my skills in logistics,

documentation, and customer service to

contribute to the organization’s success

and continuously grow professionally.

KEY SKILLS

• Proficient in Microsoft Office Suite

(Word, Excel, PowerPoint, Access)

• SAP System Knowledge (Coke 1 and

ERP-related tasks)

• Document Control and Compliance

Management

• Knowledge of Operating Systems:

Windows, MacOS, Android

• Delivery Coordination and Logistics

Support

• Strong Communication and

organizational skills

EDUCATION

Bachelor of Science in Information

Technology

City College of Calamba 2007 – 2011

WORK EXPERIENCE

Sumitronics Philippines, Inc.

Document Control Center Custodian June

2021 – Present

• Manages and updates all non-EMS

documents, forms, procedures, and work

instructions.

• Coordinates with the Environmental

Management Representative (EMR) for

compliance with ISO 14001.

• Ensures proper document control and

disposal in line with company policies.

Senior Delivery Coordinator December

2017 – Present

• Prepares delivery receipts for PEZA

processing and verifies accuracy of

picking lists.

• Handles inventory documentation,

including IRFs, returns, and export forms.

• Monitors incoming shipments and

supports GRN updates and system

confirmations.

Convergys Philippines (Now

Concentrix)

Customer Service / Sales Associate Feb

2016 – Jun 2017

• Provided high-level customer support

and issue resolution for client

products/services.

• Promoted customer satisfaction and

retention through excellent service and

upselling.

Samsung Electronics Philippines

Manufacturing Corporation (Now

Smart Electronics Manufacturing

Services)

Junior Sales Staff Jan 2013 – Nov 2015

• Managed sales order processing and

delivery coordination.

• Used SAP to track shipping and billing

from order confirmation to delivery

completion.

Coca-Cola Bottlers Philippines, Inc. –

Canlubang Plant

Finance Clerk (Project-Based) Apr 2011 –

Oct 2012

• Verified warehouse transactions and

documented movements of full/empty

goods.

• Processed data using SAP for accurate

inventory and logistics records.

Ordofoods Inc. McDonald’s –Calamba

Service Crew (Working Student) Dec 2009

– Feb 2011

• Delivered excellent customer service,

managed cash transactions, and ensured

food quality.

TRAININGS & SEMINARS

• ISO 14001:2015 Environmental

Management System Awareness – Apr

2023

• ISO 9001:2015 Awareness Seminar –

Sep 2024

• ISO 10013:2021 Effective

Documentation Course – May 2024

• Effective Communication – Mar 2025

• Distribution and Transport Planning

Management – Nov 2024

• Material Management and Inventory

Control – Dec 2022

• Occupational Safety and Health (OSH)

Training – Jun 2022

• ISTIV Productivity Values – Oct 2023

• Communication Skills 101 – Aug 2018

• World Safety Organization Training –

Jun 2011

• Visual Basic & SQL Server Training –

2010

• Smartmatic PCOS Technician Training –

2010

AFFILIATIONS

Information Technology Society (ITS) –

Member, 2008–2011

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