Customer Service Data Entry
Resume:
SHERRI CHATTIN
Julian,●WV●*****
**********@***.***
Summary of Qualifications
Knowledgeable and dedicated customer service professional with extensive experience in the customer support industry. A solid team player with an outgoing, positive demeanor, I have proven skills in establishing rapport with clients. My motivation lies in maintaining customer satisfaction and contributing to company success. I specialize in quality, speed, and process optimization, always striving for excellence. With an articulate, energetic, and results oriented approach, I possess a passion for developing relationships, cultivating partnerships, and growing businesses. Offering positive attitude and strong interpersonal skills to create welcoming environment for customers. Brings ability to quickly understand insurance processes and utilize effective communication for issue resolution. Ready to use and develop problem-solving and customer service abilities in role.
WORK HISTORY
Conduent (Julian, WV)
Customer Service Specialist Company Overview: for Humana
Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Assisted clients with policy updates and modifications, ensuring accurate coverage.
Placed their Over-the-counter orders, Pricing of Prescription Medication, Medication overrides, and check status of Mail order prescriptions
Collected premiums and issued accurate receipts.
Follow HIPPA rules and guidelines
Verified client information by analyzing existing evidence on file.
Assisted with Demographic change
If Member was Upset, I Continued working with them Until Issue was Resolved or if not resolvable for me, transfer to escalation line.
Showed True Empathy to Member, leave the call with the member feeling Confident and happy with the call
Make Sure Every Call Was A One Call Resolutionq
If research was needed, I called Member back with the information to reduce hold time
Achieved performance targets by consistently meeting or exceeding key performance indicators for call handling metrics. Developed expertise in various lines of insurance products, offering knowledgeable guidance to customers seeking information on policies, claims, authorizations, H1036 members, Solutran system, enrollment, etc.
Utilized CRM software to accurately document client interactions and track progress on outstanding issues.
Reduced wait times by quickly addressing customer questions regarding billing, policy changes, and claim status updates.
Participated in ongoing training sessions to stay up to date on industry trends, product offerings, and regulatory changes.
Verified prescription information prior to entry in pharmacy computer system.
Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
NexRep (Julian, WV)
Document Specialist.& Title and Registration
Company Overview: Independent Contractor for Vroom
Answered customer telephone calls promptly to avoid on-hold wait times
Paid special attention to the needs or wants of customer
Offered advice and assistance Customers
Provided primary customer support to internal and external customers call
Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing best solutions for 20+ years
Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously
Independent Contractor for Vroom
Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
Giovanni's Pizza (Jeffrey, WV)
Manager
Onboarded new employees, including training, mentoring and new hire documentation
Always maintained high corporate standards by ensuring that employees followed all company processes and procedures Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
Managed inventory control, cash control and store opening and closing procedures
Managed all aspects of store operations, including organization, maintenance and purchasing functions
Resolved customer service issues promptly
Completed all point of sale opening and closing procedures, including counting contents of cash register
Helped with planning schedules and delegating assignments to meet coverage and service demands Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Education / Training
Scott High School (Madison, WV)
Independence University (Salt Lake City, UT)
Studied Computer Science
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