Shoes Sales Lead

Jessie Current Email: *************@**********.***

Webb City, MO 64870

Aspiring cyber security professional actively looking for a cyber security role. I continue to learn and build my skills in cyber security in both the GRC and technical areas of cyber security.

Training and Certifications

● TryHackMe Cybersecurity Hands-on Walkthrough Experience

● Qualys Vulnerability Management Foundation

● Cybersecurity, Governance, Risk, and Compliance (GRC) Mastery

● Google Professional Cybersecurity

● Chegg Skills Cybersecurity Certificate

● Sophia Learning General Education Certificate

Professional Experience

Kohl’s Department Stores, LLC 2019-Present

Shoes Department Sales Lead

● Provided training sessions for new associates on sales techniques and procedures

● Collected inbound calls from customers using effective communication skills

● Collaborated closely with team members to achieve project objectives and meet deadlines

● Used handheld computers and cash registers

● Collaborated with Loss Prevention Supervisor to implement asset protection strategies to reduce shortages in store by 15%

Alorica/ALLY Bank April 2019-September 2019

Customer Service Representative

● Updated databases with new and modified customer data

● Record inquires of customer interactions and transactions

● Increased customer satisfaction rating by effectively answering questions, suggesting effective solutions, and resolving immediate issues in a timely manner

Internships

● AIG Shields up: Cybersecurity Job Simulation on The Forage

Completed a cybersecurity threat analysis simulation for the Cyber Defense Unit, staying updated on CISA publications

Researched and understood reported vulnerabilities, showcasing analytical skills in cybersecurity

Drafted a clear and concise email to guide teams on vulnerability remediation

Utilized Python skills to write a script for ethical hacking, avoiding ransom payments by brute forcing decryption keys

● Tata IAM Cybersecurity Job Simulation on The Forage

Completed a job simulation involving identity and access management for Tata Consultancy Services, collaborating with a Cybersecurity Consulting Team

Acquired expertise in IAM principles, cybersecurity best practices, and strategic alignment with business objectives

Delivered comprehensive documentation and presentations, showcasing the ability to communicate complex technical concepts effectively

● Mastercard Cybersecurity Virtual Experience Job Simulation on Forage

Completed a job simulation where I served as an analyst on Mastercard’s Security Awareness Team

Helped identify which areas of the business needed more robust security training and implemented training courses and procedures for those teams

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