Talent Acquisition Human Resources

KRISTEN BULLOCK

Phone: 864-***-**** I Email: *****@*****.***

Objective: Dedicated and results-driven HR professional with a proven ability to attract, recruit, and retain top talent while fostering a positive workplace culture. Skilled in employee relations, talent acquisition, and process improvement, with a strong commitment to aligning HR strategies with organizational goals. Seeking an opportunity to leverage expertise in recruitment and human resources to drive organizational success and employee engagement.

Experience

Feb. 2024- Present Westinghouse – Global Fortune 300 Company

Talent Acquisition for Passenger Transit Division

Managed full cycle recruiting for high-volume hourly positions, consistently meeting hiring goals under tight deadlines.

Successfully recruited and hired specialized roles, for both exempt and non-exempt positions maintaining a 90% fill rate within a 30-day average time-to-fill.

Developed and implemented in-house recruitment strategies, resulting in a measurable increase of over 30% in ROI compared to external staffing agencies.

Partnered with hiring managers to create targeted job descriptions, evaluate candidates, and provide expert hiring recommendations reducing attrition by 25% annually.

Leveraged ATS and recruitment tools to streamline candidate tracking, reporting, and communication.

Analyzed recruitment metrics to improve hiring processes and maintain compliance with company and legal standards.

Established effective candidate pipelines through sourcing strategies, job postings, and networking events.

Enhanced onboarding programs to reduce turnover and improve new hire integration.

Conducted thorough and impartial HR investigations into employee concerns, including harassment, misconduct, and policy violations, ensuring compliance with company policies and legal standards.

Played a key role in enhancing employee engagement through initiatives that improved retention and employee morale.

2019-2023 - R. Rover Pet Resort

General Manager

Directed operations for high-volume pet boarding facility, overseeing the care of over 50 dogs and cats daily while maintaining exceptional service standards and operational consistency.

Led recruitment efforts, sourcing, interviewing, hiring, and onboarding, saving $25,000 in hiring costs through strategic in-house processes.

Increased annual revenue by $150,000 by improving occupancy rates, introducing premium service packages, and upselling add-ons.

Spearheaded a comprehensive marketing and sales strategy that drove a 30% year-over-year revenue increase, resulting in an additional $100,000 in client revenue.

Supervised and motivated a team of 30+ employees, fostering a positive work environment, increasing productivity by 25%, and reducing turnover by 15%.

Streamlined operational processes, reducing costs by 15% and saving $50,000 annually while enhancing efficiency and service quality.

Designed and executed a “Trial Day” program for new clients at all locations, converting 85% of trials into repeat customers and generating $25,000 in additional annual revenue.

Established and maintained strong relationships with veterinary partners and clients, increasing referrals by 25% and contributing to $80,000 in new business annually.

Implemented standardized training programs for staff, ensuring consistent care protocols and achieving a 95% client satisfaction rate.

Conducted regular facility audits to ensure compliance with health and safety standards, resulting in zero incidents and glowing customer reviews.

Developed and maintained an extensive client database, streamlining customer correspondence, veterinary communication, and vaccination tracking.

Oversaw facility maintenance and equipment upgrades, ensuring the safety, cleanliness, and comfort of all boarders, which contributed to a 40% increase in client retention.

2017-2019 Premiere Medical

Human Resources Manager

Directed full-cycle recruitment for clinical and non-clinical positions, ensuring staffing levels met regulatory and operational requirements in a fast-paced healthcare environment.

Partnered with department heads to create strategic workforce plans, reducing turnover by 20% and improving employee retention.

Managed onboarding processes for medical staff, ensuring compliance with healthcare industry regulations, including HIPAA, OSHA, and Joint Commission standards.

Developed and implemented training programs focused on employee safety, patient care, and regulatory compliance, increasing staff performance and reducing incidents by 15%.

Conducted and resolved complex employee relations cases, including investigations of misconduct and grievances, ensuring timely and compliant resolutions.

Collaborated with leadership to design competitive compensation and benefits packages, increasing employee satisfaction scores by 25%.

Spearheaded a DEI (Diversity, Equity, and Inclusion) initiative, enhancing workplace culture and achieving a more inclusive environment for employees and patients.

Oversaw performance management programs, providing coaching to managers and creating individualized development plans to improve employee engagement and outcomes.

Implemented new HRIS systems to streamline payroll, scheduling, and record-keeping processes, reducing administrative errors by 30%.

Ensured timely credentialing and licensing compliance for medical professionals, maintaining 100% readiness for audits and inspections.

Conducted regular audits of personnel files and HR processes, ensuring compliance with state, federal, and healthcare-specific employment laws.

Led employee wellness programs, contributing to a 10% reduction in absenteeism and improving workplace morale.

2015-2019 Greenville Word of Mouth

Marketing and Sales Manager

Led and managed a team of 8 marketing professionals, overseeing recruitment, training, and performance management to ensure optimal team productivity.

Grew annual sales revenue from $0 to over six figures within one year through strategic sales initiatives and effective client acquisition strategies.

Recruited and built a high-performing marketing team, fostering collaboration and creativity to achieve business objectives.

Negotiated and finalized contracts with clients, ensuring mutually beneficial terms and long-term partnerships.

Managed client relationships to drive retention and satisfaction, contributing to a 40% increase in repeat business.

Developed and executed marketing campaigns that enhanced brand visibility and generated significant sales growth.

Built and managed social media accounts, growing the audience to over 25,000 followers organically and increasing engagement by 50%.

Created compelling copy for print and digital publications, ensuring brand consistency and clear messaging.

Conducted market research and competitor analysis to identify new business opportunities and refine targeting strategies.

Planned and executed successful events and fundraising initiatives, generating additional revenue streams and building brand loyalty.

Proficient in Instagram marketing, leveraging analytics and trends to optimize campaigns and improve ROI.

Oversaw administrative functions, including drafting and issuing invoices, ensuring timely and accurate billing processes.

Collaborated with cross-functional teams to launch new products, achieving rapid adoption and positive customer feedback.

Education and Certifications

Technical Skills

Applicant Tracking Systems (ATS): Workday, ADP Recruiting

Sourcing Platforms: LinkedIn Recruiter, indeed, Glassdoor, ZipRecruiter, CareerBuilder, Job Fairs, University Career Days.

HRIS & HR Analytics: ADP, Workday.

Microsoft Office Suite: Excel, PowerPoint, Word, Outlook.

Professional Certifications

Phlebotomy Certification-2015

Medical Coding Certification-2021

Member, Talent Acquisition Professionals (TAP)

VIPKIDS – English teacher for Chinese Children

TESOL Certification-2019

Education

Bachelor of Arts

oHumanities/ English Focus

Minor in French

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