Business Operations Risk Management

MOTUNRAYO AMOSU

Missouri City, Texas. ***** 678-***-**** **************@*******.***

PROFESSIONAL SUMMARY

Professional with a strong background in business operations, adept at streamlining processes and driving efficiency. I am skilled in strategic planning, budget management, risk management and process optimization. Highly focused on team collaboration and achieving goals, adaptable to changing business needs, and reliable in delivering results. Known for excellent problem-solving skills, effective communication, and leadership abilities.

WORK EXPERIENCE

Wells Fargo Bank, Houston, Texas Jan 2022 -Present

Teller

Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.

Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.

Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

Ensured compliance with banking regulations by accurately completing all required reports and paperwork.

Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.

Reduced regulatory risks by conducting thorough customer due diligence (CDD) reviews.

Enhanced AML compliance by implementing risk-based monitoring systems and procedures.

Monitored financial transactions and immediately reported suspicious activity to authorities.

Mabel Concept LLC, McKinney, Texas Nov 2019 -Dec 2021

Project Support Specialist

Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.

Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.

Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.

Adjusted and maintained project plans, budgets, schedules, and timelines to account for dynamic targets, staffing changes and operational specifications.

Planned and arranged meetings with stakeholders enabling parties to meet and discuss project progress.

Utilized professional record keeping skills to document necessary data and analysis.

Mabel's To Go Catering Services, McKinney, Texas Nov 2016 –Sept 2019

Assistant Manager

Oversaw the daily operations in the kitchen.

Oversaw the delivery of food supplies.

Created new menu items in the system.

Maintained quality control during meal preparation and service.

Managed inventory and purchasing.

Maintained day-to-day financial controls.

Exercised proper food handling, equipment maintenance and facility management.

Ensured health and safety inspections and standards are met.

Point One Technologies Limited, Nigeria Aug 2014 - Nov 2016

General Manager

Oversaw daily operations of the company.

Ensured the creation and implementation of strategy designed to grow the company.

Coordinated the development of key performance goals for functions.

Provided direct management of key functional roles in the company.

Ensured the development of tactical programs to pursue targeted goals and objectives.

Ensured the overall delivery and quality of goods and services to customers.

Oversaw key hiring and talent development programs.

Evaluated and decided upon key investments in equipment, infrastructure, and talent.

Communicated strategy and results to employees.

Engaged with corporate officers in broader organizational strategic planning.

Schneider Electric, Lagos, Nigeria Jun 2013 - Jul 2014

Import and Export Specialist

Reduced shipment delays through meticulous documentation and proactive communication with carriers.

Evaluated supplier performance regularly, driving improvements in quality control and delivery times.

Leveraged technology solutions to automate routine tasks, allowing more focus on strategic decision-making.

Negotiated favorable shipping rates, resulting in significant cost savings for the company.

Streamlined customs clearance procedures, reducing time spent at ports and eliminating unnecessary fees.

Ensured compliance with international trade regulations, mitigating risk of penalties and fines.

Coordinated cross-functional teams to expedite shipments and resolve any issues promptly.

Achieved faster order processing by implementing a comprehensive export management system.

Advised senior management on key developments affecting global trade policies or regulations that could impact on the business's bottom line.

Spearheaded initiatives to improve shipment tracking capabilities, enhancing customer experience and transparency throughout the process.

Optimized inventory levels by forecasting demand accurately based on historical data analysis.

Managed all aspects of export operations, ensuring timely delivery and customer satisfaction.

Developed and maintained relationships with customs brokers, freight forwarders and customers.

Obtained necessary import and export licenses and permits for shipments.

Prepared and submitted Harmonized Tariff Schedules (HTS) codes to Customs.

Coordinated with shipping and transport companies on behalf of clients.

Technology Distributions Limited, Lagos, Nigeria Apr 2004 - Sep 2012

Operations Manager – Order and Fulfilment

Coordinated, liaised, and expedited all orders, international shipments and claims with OEMs, vendors, freight forwarders and clearing agents for prompt delivery to the warehouse.

Ensured proper documentation for shipments from ordering to customs clearance.

Managed the company's relationship with banks and clearing agents in respect of import/export and foreign exchange transaction purposes.

Managed the relationship and communication between the operations department and other departments of the company.

Ensured smooth resolution of matters relating to customs and other key government regulatory bodies.

Coordinated, managed, and supervised all work schedules of the operations department and the general import and export operational processes of the company.

Gathered and disseminated information on new products from manufacturers to resellers.

Responded to inquiries from resellers on IT products.

Gave price quotations to corporate resellers on IT products.

Made delivery of goods to customers.

EDUCATION

Master of Business Administration May 2015

University of Lagos, Akoka, Lagos State. Nigeria, Lagos

Bachelor of Science (Business Administration) Sept 2001

Olabisi Onabanjo University, Ago-Iwoye, Ogun State. Nigeria

Senior Secondary School Certificate Jun 1994

Comprehensive High School, Ayetoro, Ogun State. Nigeria

SKILLS

Expert in: Presentation, Excellent Communication Skills, Microsoft Office Suite, Team Collaboration, Vendor Management, Interpersonal Skills, Problem-Solving, Creative and Analytical Skills, Supply-Chain Management, Inventory Management, Order and Procurement Customer Service, Attention to details, Time Management, Financial Intelligence and Risk Assessment.

Basic in: Project Scheduling, Primavera P6, Google Suite, Microsoft Dynamics ERP

LICENSES & CERTIFICATIONS

Scrum Master Accredited Certification 2022

ITIL 4 Foundation Certificate in IT Service Management 2022

HONORS & AWARDS

Best E-learner for EMEA SCL (Schneider Electric) 2019

Best Staff of the Year (Technology Distributions Limited. Nigeria) 2003

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