Claims Adjuster Customer Service

DG

DERRICK A. GRAHAM

************@*****.*** 504-***-**** New Orleans, La 70126

Summary

CAREER MISSION Objective to acquire a position with a thriving company that will afford me the opportunity to utilize my analytical and technical experience. A leader with proven results. Successfully managed a complex and diverse caseload of property claims. My education and professional experience are utilized to handle all aspects of the investigations of auto and property claims. Strong work ethic resulting in exceptional rapport with people. Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer focused.

Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Excel ClaimX

Claim Investigations Self- Motivated

CVO Xactimate

Navigator Outlook

PA Claims Compliance

Extensive background as a team member, management, Microsoft Windows

customer service, and social skills.

License Claims Adjuster Quickbooks

Claims File Review

Microsoft Office

Multiple State Licenses

Experience

NATIONAL DISASTER RECOVERY TECHNICAL ASSISTANCE

SITE INSPECTOR 01/2025 - Current

To work with FEMA and the applicant to reach an agreement on the damages and necessary repairs.

Diligently investigated, collecting data, site inspection, documentation, reporting, and collaboration with the mitigation team, PDMGs, and EHP.

Gather information such as photographs, site sketches, measurements, and damage dimensions and description.

Working closely with the applicant to validate the damage identified on the work orders.

Document the dimensions of the facility, roads, culverts, to see if the work is completed and what’s not completed.

Fill out the specific site inspection report, capturing all incident-related damages and information.

PILOT CATASTROPHE

INDEPENDENT CLAIMS ADJUSTER 06/2016 - Current

Diligently investigated, evaluated, and negotiated multiple moderate to complex property damage and homeowner liability claims in several states Worked wind hail claims.

Prepared claims for Liberty Mutual Insurance Company/SafeCo Insurance Company

CE Adjuster/Fast Path Adjuster

XactAnalysis/ Xactimate/ and CVO

Deployed to catastrophe sites around the country.

Interpreted and explained policy regulations, exclusions and coverage for the insured.

Manage weekly Compliance.

Conducts claimant interviews in an empathetic but firm manner Evaluated, negotiated and settled claims.

Verified data to ensure the validity of claims.

Researched documentation including statements and police reports Process insurance claims from start to finish.

Hurricane Claims

Supplement Team

Customer Service

Theft Claims

Daily Claims

Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.

Identified and obtained evidence to ascertain claim value.

Commercial Claims

Condo Claims

ADMIN MANAGER

PILOT CATASTROPHE 4/2020- Current

Lead a team of property claims adjusters in assessing, investigating, and settling property insurance claims, ensuring adherence to company policies, procedures, and regulatory requirements.

Develop and implement strategies to optimize claims processes, enhance efficiency, and improve overall claims handling effectiveness.

Provide coaching, guidance, and training to claims team members to foster skill development, enhance performance, and promote a culture of continuous improvement.

Oversee the allocation of claims assignments, workload distribution, and resource management to ensure timely and equitable claim resolutions.

Collaborate with cross-functional teams, including underwriting, legal, and customer service departments, to address complex claims issues and deliver superior customer service.

Monitor key performance indicators (KPIs) and metrics to track team performance, identify trends, and implement corrective actions as needed to meet or exceed departmental goals.

Conduct regular performance evaluations, provide feedback, and recognize achievements to motivate and engage team members.

CERTIFIED RESTORATION SUPERVISOR

04/2000 - 06/2016

Daily Cleaning of Textile Garments

Supervise the Pressing, Cleaning & Delivery of Garments Make sure that all Insurance Claims are Complete.

Education and Training

SAINT AUGUSTINE HIGH SCHOOL DIPLIMOA 05/1993

UNIVERSITY OF LOUISIANA ENGINEER UNDERGRADUATE 08/1993-05/1996

Certifications

Twia Certified- Inside and Outside Adjuster

State Farm Auto Certified

All State Auto Certified

Safeco Property Certified

Liberty Mutual Property Certified

License

Texas -Home State (2062254)

Florida- Non-Resident (W307841)

West Virginia- Non-Resident (17837101)

Louisiana Non-Resident (704108)

Oklahoma Non-Resident (100255704)

Michigan Non-Resident (0763694)

South Carolina Non-Resident (867486)

Mississippi Non-Resident (10485977)

Georgia Non-Resident (3146352)

Alabama Non-Resident (789915)

Oregon Non-Resident (17837101)

Montana Non-Resident (300*******)

Minnesota Non-Resident (40552362)

Kentucky Non-Resident (DOI-977636)

Indiana Non-Residents (3329936)

North Carolina Non-Resident (17837101)

Arizona Non-Resident (17837101)

Washington Non-Resident (990936)

Utah Non-Resident (877339)

Alaska Non-Resident (300*******)

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