Customer Service Administrative Assistant
Resume:
JESSICA
MATLOCK
CUSTOMER
SERVICE/SEAMSTRESS
CONTACT
************@*****.**
m
Native Americans/ multi
racial
OBJECTIVE
Detail-oriented customer
service seamstress with a
strong background in fabric
manipulation and garment
construction. Committed to
delivering exceptional
service and ensuring
customer satisfaction.
Seeking to leverage my
skills in a dynamic work
environment to enhance
the client experience and
uphold quality standards.
SKILLS
SUMMARY
Results-driven professional with extensive experience in administrative support and customer service across various industries, including call centers and seamstress roles. Strong background in problem solving and effective communication, complemented by an educational foundation in general studies and business management. Detail-oriented and dedicated to enhancing operational efficiency and customer satisfaction. Proven ability to adapt in fast-paced environments while maintaining focus on quality and precision, making me an asset to any team.
PROFESSIONAL EXPERIENCE
ADMINISTRATIVE ASSISTANT
Advanced Towing and Recovery . Clearwater, Florida April 2002 - September 2011
Managed daily office operations, including scheduling appointments, coordinating meetings, and maintaining filing systems. Assisted in the preparation of reports and presentations, handled correspondence, and communicated effectively with clients and team members. Ensured a smooth workflow and supported the administrative team in various tasks. CUSTOMER SERVICE/CALL CENTER
United Auto Protection . Saint Peters, Missouri May, 2013 - November 2015 Managed high-volume inbound and outbound customer calls while delivering exceptional service. Addressed inquiries, resolved issues, and provided product information. Collaborated with team members to enhance customer satisfaction and improve service efficiency. Maintained accurate records of customer interactions and feedback.
CUSTOMER SERVICE,/SEAMSTRESS
Alterations and Personal Tailorng . Jennings, Missouri January 2021 - present
Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Operated sewing machines and utilized various techniques to alter and repair garments, maintaining high- quality standards. Collaborated with clients to understand their needs and delivered timely service, enhancing overall customer experience. CUSTOMER SERVICE/SEAMSTRESS
Bryant's Alterations . Saint Louis, Missouri August 2018 - March2020 Provided exceptional customer service by addressing inquiries and resolving issues promptly. Handled sewing tasks, including alterations and custom fittings, ensuring high-quality workmanship. Maintained a positive, professional relationship with clients, demonstrating strong communication skills and attention to detail in every project.
Proficient in Microsoft
office, word, excel,
outlook, etc..
Problem solving skills
Communication skills
Detail oriented
EDUCATION
GENERAL STUDIES, BUSINESS MANAGEMENT
Saint Petersburg community college . Saint Petersburg Florida September 1999 - May2001
Studied fundamental principles of business management, including organizational behavior, marketing strategies, and financial analysis. Engaged in group projects fostering teamwork and leadership skills. Developed critical thinking and problem-solving abilities through case studies and real-world business scenarios.
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