Accounts Payable Customer Service

Shemille McClendon

EXPERIENCED ACCOUNTANT/CUSTOMER SERVICE REPRESENTATIVE

Waxhaw, NC 980-***-**** *************@*****.***

Objective

Versatile and customer-focused professional with 10 years of experience across Healthcare, Retail, Service industries, and Accounts Payable. Adept at maintaining customer satisfaction, resolving complex issues, and ensuring accurate financial operations. Strong time management, prioritization skills, and a proven ability to establish rapport with diverse individuals while contributing to organizational success.

Experience

CUSTOMER SERVICE HARRIS TEETER 2018-PRESENT

Efficiently resolve customer inquiries and concerns, ensuring satisfaction and loyalty.

De-escalate issues, including promotional miscalculations, with professionalism and empathy.

Troubleshoot website navigation issues for customers, facilitating ease of use.

Set up profiles and VIC Card accounts to enhance customer experience.

Research account discrepancies and escalate unresolved matters to the appropriate parties.

VENDOR RECEIVER SPECIALIST HARRIS TEETER 2012-2018

Managed accounts payable and receivable processes, ensuring timely and accurate vendor payments.

Processed vendor orders and receipts, maintaining detailed records to support financial operations.

Oversaw quality control of incoming merchandise, verifying pricing accuracy and proper tagging.

Collaborated with cross-functional teams to ensure inventory accuracy and efficient merchandise stocking.

Reconciled discrepancies in vendor accounts and escalated unresolved issues to management for resolution.

Education

MONROE HIGH SCHOOL, MONROE NC 2006

HIGH SCHOOL DIPLOMA

Skills & abilities

Management

Problem solving

Communication

Leadership

Accounts Payable

Inventory

Data Analyst

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