Customer Service Level 2

*** ********* **, ****** ***, UNITED STATES, ***** •

**********@*****.*** • 214-***-****

LATREYLL BELL

PROFESSIONAL SUMMARY

Customer service professional with 8+ years of experience excelling in fast-paced environments and enhancing customer satisfaction. Proficient in Microsoft Office Suite and skilled in accounts management, demonstrating strong team communication and problem-solving abilities. Committed to delivering exceptional service and optimizing operational efficiency through innovative strategies and meticulous attention to detail. EMPLOYMENT HISTORY

LEVEL 2 SECURITY 2024 - 2025

Garda World-Dallas Cowboys Star Frisco, TX

STORE OPERATIVE 2021 - 2024

Walmart Frisco, TX

CUSTOMER SERVICE/CASHIER/COOK 2019 - 2021

Freebirds World Burrito Frisco, TX

CREW MEMBER 2017 - 2019

McDonalds

EDUCATION

HIGH SCHOOL DIPLOMA 2015 - 2019

Little Elm Highschool Little Elm, Tx

ASSOCIATES OF ARTS DEGREE Aug 2019 - Jun 2022

Collin College Frisco Preston Ridge Campus, Frisco Tx AA Degree-General Studies

COURSES

LEVEL 2 SECURITY 2024 - 2025

Garda World

Implemented security protocols at events, ensuring zero incidents, enhancing team coordination. Optimized security operations using data analysis, achieving a secure environment. Proactively monitored events, maintaining safety and preventing incidents. Coordinated team efforts, improving security effectiveness at high-profile venues. Coordinate team efforts under pressure, ensuring seamless operations and customer satisfaction. Optimize inventory management, reducing discrepancies and improving stock availability. Facilitate cross-departmental initiatives, boosting overall store efficiency. Maintain accurate records of stock and sales, supporting data-driven decision-making. Resolved customer issues, enhancing satisfaction and loyalty Managed inventory, ensuring consistent product availability Maintained cleanliness, promoting a healthy dining environment Fostered teamwork in high-pressure kitchen environment, ensuring seamless service delivery. Mentored new staff, accelerating their integration and skill development.

Provided exceptional customer service, swiftly resolving issues to boost satisfaction Managed inventory accurately, ensuring compliance with food safety standards Handled multiple orders simultaneously, showcasing multitasking skills Adhered to food processing protocols, improving operational efficiency ADDITIONAL INFORMATION

VOLUNTEER EXPERIENCE

2+ years Participation in school fundraising event: Setting up volleyball courts for tournaments SKILLS

Conflict Resolution, Customer Retention, CRM Software, Product Knowledge, Team Communication, Report Writing, Strategic Planning, Data Entry, Microsoft Excel.

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