Customer Services- entry level

HEYMI CISNEROS GUZMAN

Downey, Ca ***** 562-***-**** *****.********@******.*** heymicisneros

PROFESSIONAL SUMMARY

Adaptable and service-focused professional with experience in customer service, hospitality, wellness, and team leadership. Certified in Social Services Career Preparation and CPR/First AID, with a strong passion for helping individuals from all backgrounds access resources and build meaningful lives. Skilled in client engagement, intake support, and cross-functional communication, with proven ability to build trust through emotional intelligence, active listening, and cultural sensitivity. Bilingual in Spanish, digital tools including Microsoft Office Suite, Canva, and social media. Proficient in hospitality system and highly motivated to contribute to inclusive, people-centered environments or public service settings.

SKILLS

• Bilingual (Spanish) /Microsoft Office Suite /Canva /Emotional intelligence & client relationships/Intake support & customer service

/Typing: 40 WPM.

PROFESSIONAL EXPERIENCE

Mary Kay – Independent Beauty Consultant/ 2024–Present.

• Delivered personalized skincare and wellness consultations

• Built confidence and empowerment in clients

• Created engaging content for social media and beauty blog.

• Developed loyalty strategies through follow-ups and coaching Mujeres en Construcción, Downey, CA /Volunteer – Community Resource Support/ 2024 – Present

• Shared information and flyers about free workshops and support groups for Spanish-speaking women.

• Helped community members access emotional wellness classes and personal development resources.

• Promoted events and programs aligned with life-rebuilding and empowerment goals. Super Center Concepts, Inc./ Produce Clerk /2023–2024

• Maintained high quality and freshness of produce

• Supported merchandising and digital pricing updates Family Dollar – Assistant Manager /2022–2023

• Managed inventory flow and product labeling

• Collaborated with departments to improve operations

• Supported safety, security, and promotional setup La Carpa S.A. – Sales Supervisor / 2017–2018, Managua, Nicaragua.

• Oversaw daily showroom and sales team performance

• Trained staff and exceeded sales targets

Barceló Managua Hotel – Hostess /Food & Beverage/ 2012–2016

• Delivered exceptional guest service in luxury settings, manage client busy schedule. • Served as ambassador of guest loyalty and satisfaction

• With a diverse and comprehensive background in the hospitality industry, I bring years of handson experience from some of the world’s top hotel brands, including InterContinental Metrocentro Managua, Nicaragua– Real Hotels & Resort, JW Marriott Guanacaste Costa Rica, Sortis Hotel, Spa & Casino Panama, and Holiday Inn La Mirada, CA. EDUCATION & CERTIFICATIONS

• Certificate: Social Service Career Preparation, Rio Hondo College Educational Center at Pico Rivera/2025

• Certificate: CPR/First A.I.D/ American Heart Association/2025

• Digital Skills, Learn Basic Tech ORG. (2025)

• HISET Student/Cerritos College/ 2024-2025

• Emotional Empowerment Certified of accomplishments, Mujeres en Construcción ORG. (2025)

• Certificate of accomplishments based in John Maxwell's 21 Laws (2024)/Asociacion de Emprendedor@s ORG.

• Certificate Food Handler, eFoodcard #0088999, ANSI Accredited (2023) •

• Tourism & Hospitality Managment, Universidad de Managua (2011–2016) •

• Driver License/ C class/2025-2029.

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