Customer Service Incident Response

Dylan Winfrey

Cybersecurity Professional

*** ******* ****, **************, ****** States, 40165, +1-502-***-****, ***************@*****.*** Professional summary

Motivated and detail-oriented professional transitioning into cybersecurity with a strong foundation in customer service, security operations, and technical troubleshooting. Was enrolled in a Cybersecurity Bootcamp at San Diego State University, gaining hands- on experience in network security, incident response, and system administration. Adept at enforcing protocols, managing incidents, and supporting cross-functional teams.

Employment history

Security Guard, Feb 2023 - Present

Allied Universal

Sales Associate, Feb 2017 - Feb 2022

Walmart

• Took on leadership responsibilities in the absence of supervisors

• Worked in departments including asset protection, inventory, and deli service Education

Cybersecurity Coursework, Feb 2024 - Present

San Diego State University, remote

Hands-on experience with Windows and Linux systems, basic scripting, and cybersecurity labs Introduction to digital forensics, network architecture, and secure system design GED

Jefferson Community & Technical College

Courses

Cybersecurity Bootcamp, Feb 2024 - Sep 2024

San Diego State University

Skills

Cybersecurity, Network Security, Digital Forensics, Windows, Linux, Security Protocols, Microsoft Office, Customer Service, Team Leadership, Conflict Resolution, Incident Response, System Administration, Threat Analysis, Risk Assessment, Social Engineering and Ethical Hacking (Beginner). Oversee site entry, ensuring strict adherence to security measures Maintain high alertness in critical situations, enhancing safety Document incidents meticulously, fostering team collaboration Identify potential risks, implementing preventive actions Contribute to a secure environment, reducing incident frequency Fostered a secure environment by monitoring access points, ensuring compliance with safety protocols and enhancing overall site security.

Documented and reported incidents effectively, leading to improved communication and faster response times among security teams.

Collaborated with team members to conduct regular safety drills, strengthening preparedness and promoting a culture of safety on site.

Communicated security protocols to visitors, enhancing their understanding and cooperation, which contributed to a safer environment.

• Delivered excellent customer service and maintained organized inventory systems Fostered a positive shopping environment by delivering exceptional customer service, resulting in increased customer loyalty and repeat visits. Additional information

Certifications

Securing Your Network

Microsoft Security System Administration

Integrating Your Infrastructure Security

Designing Your Cybersecurity Infrastructure

Digital Forensics and Incident Response

Computer Networking Fundamentals

Threat Hunting and Intelligence

Social Engineering and Ethical Hacking

Securing your Network

Links

linkedin: www.linkedin.com.

Contact this candidate