Customer Service Package Handler

EXPERIENCE

SEPTEMBER **** – CURRENT, ****

VALET ATTENDANT, THE VENETIAN LAS VEGAS

• Successfully managed valet services at a busy casino/hotel, managing high-pressure environments, especially during large events or peak tourist seasons in Las Vegas.

• Maintained a spotless driving record with zero incidents related to vehicle handling or safety.

• Balanced multiple tasks, including assisting guests, handling tickets, and maintaining traffic flow.

• Skilled in operating a wide variety of vehicles, including luxury, manual, and high-performance cars. FEBRUARY 2016 – SEPTEMBER 2019

CAR WASH SUPERVISOR, FABULOUS FREDDY’S

• Resolved customer complaints or issues quickly, turning negative experiences into positive ones.

• Increased revenue by training staff to upsell premium packages, detailing services, and products.

• Trained and mentored new employees in car washing techniques, customer service, and safety protocols.

DECEMBER 2014 – OCTOBER 2018

PACKAGE HANDLER, UNITED PARCEL SERVICE (UPS)

• Safely and efficiently loaded, unloaded, and sorted packages in a fast-paced warehouse.

• Consistently met or exceeded daily package handling goals, including during peak seasons.

• Demonstrated physical endurance by standing walking and lifting for extended periods during each shift. MAY 2012 – DECEMBER 2014

LEAD SORT LINE OPERATOR, REPUBLIC SERVICES

• Monitored daily sorting line operations to ensure proper separation of recyclables from waste.

• Operated and monitored sorting machinery to ensure proper and efficient functioning.

• Conducted quality checks to ensure recyclable materials sorted accurately and met industry standards. EDUCATION

JUNE 2011 – APRIL 2012

TEXAS SOUTHERN UNIVERSITY, HOUSTON, TEXAS

Relevant Coursework: Criminal Justice

SKILLS

• Customer Service

• Driving Proficiency

• Physical Fitness/Endurance

• Attention to Detail

• Time Management

• Team Coordination

• Leadership

• Problem-Solving

• Quality Control

JORDAN BROWN

3037 Battle Point Ave · 702-***-****

*.********@*****.***

I am a committed professional with solid experience in hospitality, customer service, and the automotive industry. I thrive under pressure and excel in demanding environments. I am skilled at working with team members to deliver high- quality service and performance. I am looking to bring my exceptional customer service, leadership, and teamwork skills to a dynamic team to ensure top-notch service.

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