Customer Service Project Manager

Steve Quigley

Roseville, CA

408-***-**** \ *******.*.*@*****.***

www.linkedin.com/in/steve-quigley-856646b

Summary

** ***** ******* **********, ****** sales, project and program management and customer service experience in financial and business service industries.

Proven record in effectively handling varied accounts including Fujitsu, Stanford University, IBM, Motorola, Intel, LAM Research, Philips Medical, Varian and Gillig LLC.

Successful in increasing and diversifying customer base.

Ability to analyze situations and produce positive results in a constantly changing business environment. Employment

2006-2025 Compass Manufacturing - Fremont

Customer Service Manager - Project Manager - Account Manager Project manager for all transportation customers in two manufacturing plants. Manage all facets of Compass Manufacturing's largest customer, including all day to day purchase orders, quote requests, engineering change orders and work orders in two plants to meet weekly delivery of hardware for customer manufacturing forty city buses weekly. This entailed up to 40 new purchase orders and 10 quote requests per day, along with PO revisions and quote and drawing updates, resulting in monthly customer invoicing of $1.5M to $2M. Review customer orders with in-house purchasing and sales to assure timely and accurate purchasing of hundreds of raw materials for customer assembly manufacturing. Release work orders in ERP system for California plant manufacturing 160 customer designed panel assemblies per week.

Meet weekly with engineering and purchasing departments at customer sites for current status and upcoming design and production requirements.

Confer with engineering departments of external clients in developing new custom hardware designs for use in electronics and transportation industries.

Provide customer interface to assure in house engineering developed new products that met customer specifications and requirements.

Analyze material requirements planning (MRP) to provide purchasing and forecasting guidance to clients, as well as releasing and managing work orders via ERP system and in house processes. Meet with in-house production to keep manufacture and delivery of all products to customers on schedule in multiple manufacturing plants.

Schedule delivery of mechanical assemblies and multiple harness kits, based on customer’s quarterly production schedule

Team with field sales reps with onsite and field development of new product design. 2001-2006 ABBA Appraisal - San Jose

Office Manager

Managed office of real estate appraisal company. This included scheduling of appointments with clients, analysis of lender and public records, onsite inspection and comparable home assessment, Managed office purchasing and warehousing of all company office requirements. 2000-2001 Sitesmith Inc. - Santa Clara

Project Manager

Managed initial meetings between technical team and customers to set up design and mapping of customer websites. Scheduled technical support team for website implementation, set up, and maintenance at customer site or customer selected hardware support facilities.

Managed technical support team for customer off site hardware scheduled and unscheduled maintenance, and all content updates.

Provided daily, weekly and/or monthly information to all clients, via reports, telephone conversations, e-mail, in-house meetings and customer on site meetings, based on customer needs and preferences. Completed monthly and project invoice generation for up to six clients. 1997-2000 Tyco Electronics \ Elcon Products Electronic Connector Division – Fremont Account Representative / Inside Sales Representative Responsible for all incoming customer designs, customer quote requests, new and revised purchase orders, engineering changes via new design RFQ's and\or ECO's.

Communicated with field sales representatives and customers on current needs, upcoming forecasts, quotations, pricing and delivery.

Proposed new customer and sales representative design initiatives to engineering for review and design specifications and possible sample production and quoting. Managed contract field sales representatives and their customers regarding all company field requirements. 1996-1997 DisCopy Labs – Fremont

Account Representative- Customer Service Representative Designed First Article documentation and design for initial product builds, and final approval. Managed internal work orders based on customer needs to build, duplicate, package and ship new product to Customer’s retail, internal and external locations. Reviewed customer orders with in-house purchasing and sales to assure timely and accurate purchasing of customer materials.

Created bill of materials and packaging instructions for new customer products, as well as revising existing product specifications.

1995-1996 PAC Agency – Milpitas Senior Customer Service Representative Senior Customer Service Representative

Created bill of materials and packaging instructions for new customer products, as well as revising existing product specifications for up to twelve customers.. Created and released daily work orders for customer immediate needs for their in house distribution for a variety of departments and educational divisions.

Maintained records of customer owned inventory at our facility for customer’s current and future requirements. 1992-1994 American First Mortgage - Santa Clara

Document Specialist

Created and processed loan documents for purchase and refinance first mortgage loans. Audited loan files for complete documentation, and final processing, from application to approval, including title and escrow paperwork for Title companies, and lenders. 1984-1991 Bank of America Consumer Loan Center – Fremont New Loan Services Assistant Mgr - Operations Project Coordinator Assistant manager of loan services department tasked with final loan input of 120 loan packages into Bank of America loan system

for all approved branch consumer loans and dealer auto loans in greater bay area. Operations project coordinator, covering all/any positions within loan center when personnel were out of office for vacation or leave for extended period of time. Education

AA, William Jessup University

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