Business Analyst United States

Jasveen Singh, Business Analyst

Chandler, *****, United States, +1-602-***-****, ********@*****.***, https://www.linkedin.com/in/jaz- singh-47b2a719

SUMMARY Dynamic Business Analyst with over 3 years of experience in product management, enhancing user satisfaction by 18% through innovative tool improvements. Proficient in translating complex requirements into actionable specifications, conducting thorough testing, and collaborating with cross- functional teams. Proven ability to elevate stakeholder engagement and support iterative development cycles to drive business goals. Eager to leverage analytical skills to provide insights that align with organizational objectives and contribute to overall success.

WORK EXPERIENCE

04/2020 – Present Business Analyst, Product Management, Morgan Stanley

Tempe, United States

Collaborate closely with frontend and backend developers to design and enhance product features, ensuring alignment with business goals and user needs.

Translate requirements into functional specifications and user stories, facilitating end-to-end feature development.

Conduct comprehensive manual testing and validation to confirm UI/UX and backend logic meet acceptance criteria prior to deployment. Support cross-functional teams through iterative development cycles, pinpointing gaps and proposing pragmatic solutions. Elevated user satisfaction scores by 18% through tool enhancements and meticulous issue resolution.

Engage stakeholders across legal, compliance, operations/procedures, and engineering to prioritize and execute the roadmap. 09/2018 – 03/2020 Mortgage Loan Originator, Fay Mortgage Tempe, United States Originated over $9.8 million in residential loans across 32 states. Enhanced underwriting accuracy by 20% through improved fraud detection mechanisms and precise documentation.

Trained new hires on compliance standards, systems usage, and credit policies.

Balanced the expectations of multiple stakeholders while boosting client satisfaction rates.

Managed complex refinancing and purchases for Conventional, Jumbo, FHA, and VA loan products.

07/2017 – 02/2018 Mortgage Loan Originator, Ditech Financial LLC Tempe, United States Originated residential loans in compliance with HUD, FNMA, FHLMC, and VA guidelines.

Customized loan solutions based on thorough financial assessments and client needs.

Collaborated with various departments to ensure client-centric loan processing.

Recognized as a top performer for consistently achieving high loan funding volumes.

06/2015 – 08/2016 Client Service Manager, Solium Capital/ Shareworks Tempe, United States Oversaw share plan administration for public clients utilizing the Shareworks platform.

Processed equity transactions and adeptly addressed complex client inquiries.

Compiled accurate reports for Finance, HR, and Payroll departments, streamlining communication.

Partnered with the Relationship Management team to ensure high levels of client satisfaction.

03/2010 – 12/2014 Senior Corporate Account Manager, Commonwealth Bank of Australia

Sydney, Australia

Analyzed corporate clients' financials to present compelling credit packages.

Engineered lending solutions across diverse commercial sectors, including infrastructure.

Ensured compliance with internal credit risk frameworks and developed risk mitigation strategies.

Monitored loan covenants and credit limits, maintaining adherence to regulatory standards.

05/2008 – 02/2010 Analyst – Corporate Banking, ANZ Bank Sydney, Australia Prepared in-depth financial analyses and drafted structured credit proposals for both new and existing clients.

Monitored risk and compliance for existing accounts, identifying key financial trends.

Collaborated with internal teams to execute comprehensive credit assessments and resolve arising issues.

Ensured strict adherence to credit policies and internal operational standards.

02/2004 – 01/2008 Manager – Institutional Banking, CIMB Investment Bank

Kuala Lumpur, Malaysia

Managed institutional client portfolios and crafted tailored financial solutions.

Compiled comprehensive credit packages for working capital lending, project financing, and syndicated loans.

Conducted detailed financial modeling, incorporating cash flow projections and thorough risk assessments.

Collaborated with clients to customize banking solutions to meet their specific requirements.

01/2000 – 12/2003 Premier Sales Banker, Wells Fargo San Francisco, United States Delivered exceptional customer service and presented financial products to fulfill client needs.

Assisted clients with personal financial strategies, including credit and investment solutions.

Achieved and surpassed sales targets by excelling in relationship management and customer engagement.

Managed a portfolio of middle-market clients, consistently identifying new opportunities for financing.

EDUCATION

1995 – 1999 Bemidji State University

Bachelor of Science, Finance

Bemidji MN, United States

SKILLS Product Management Product Lifecycle Management Strategic Road mapping Market Research & Data Insights Quality Assurance Manual QA & User Acceptance

Testing

Client Journey Mapping Customer Relationship Management Financial Analysis Financial Modeling & Forecasting Compliance Compliance & Risk Management

Process Optimization Adaptability

Resilience Problem Solving

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