Sales Manager Customer Service
Resume:
Tana Carter
Harrisburg, PA *****
*******@*****.***
Professional Summary
Versatile relationship builder, communicator, and multitasker with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in sales. Work Experience
Sales Manager
Hotel Indigo Harrisburg-Hershey-Harrisburg, PA
May 2024 to Present
• Analyzed market trends and competitor activities to identify opportunities for business growth and adjust sales strategies accordingly
• Collaborated with cross-functional teams (guest services, food and beverage) to ensure seamless execution of guest events from start to finish
• Negotiated key contracts with major clients
Senior Esthetician
The SALON at Ulta Beauty-Harrisburg, PA
• Flexibly worked evenings and weekends to maintain proper spa coverage.
• Informed guests of appropriate products available to increase retail sales.
• Assessed condition of clients’ skin in order to make recommendations to improve skin quality.
• Performed consultations for clients prior to scheduling treatments.
• Educated clients on treatment options.
• Provided clients with knowledge of all cosmetic services available.
• Designed post-treatment plans for follow-up services and at-home care.
• Used consultative sales approach to understand customer needs and recommends relevant offerings. Operations Management Specialist
UPS-Harrisburg, PA
• Met customer service standards and expectations consistently by effectively communicating and actively listening.
• Streamlined company processes and procedures while enhancing customer satisfaction.
• Supervised daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely.
Salon Owner/Operator
WhipLASH Salon And Studio-Harrisburg, PA
• Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
• Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
• Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
• Capitalized on social media platforms to increase market awareness and recruit new clients.
• Trained and motivated employees to perform daily business functions. Vice President of Greek Relations
G.O.A.L-Chicago, IL
• Identified and solved issues with production, workforce and material sourcing to drive business objectives.
• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
• Identified opportunities to improve business process flows and overall departmental productivity.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Education
Bachelor of Science in Journalism
West Virginia University - Morgantown, WV
Skills
• Upselling
• Customer service
• Payroll
• Customer retention
• Sales
• Performance Metrics Analysis
• Computer skills
• Written Communication
• Targeted marketing
• Policy and Procedure Development
• Outside sales
• Microsoft Office
• Problem-Solving
• Sales management
• Relationship building and retention
• Business development
• Personnel recruitment
• Resourceful
• Time Management
• B2B sales
• Analysis skills
Certifications and Licenses
Esthetician License
Groups
Member of Delta Sigma Theta Sorority, Inc.
February 1996 to Present
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