Business Analyst Product Owner
Resume:
Robert Wyatt
***** ********** ******, ********, ** 48186
*********@*****.***
https://www.linkedin.com/in/robert-wyatt-5bb83317
Professional Summary
Seasoned IT leader and U.S. Air Force veteran with a proven servant leadership style and a passion for delivering quality-driven software and hardware solutions. Recognized for building cross-functional trust, mentoring technical teams, and guiding high-impact programs from ideation to production. Strong communicator with experience collaborating with executives (CIO, COO, CFO), aligning business goals with technical delivery, and creating customer-first products. Skilled in strategy, systems integration, coaching TPMs, and optimizing software development and QA processes.
Key Skills & Expertise
- Leadership & Coaching: Servant leader with a strong record of managing and mentoring Technical Program Managers (TPMs)
- Executive Collaboration: Trusted partner to C-suite leaders; skilled in cross-functional alignment
- Communication: Tailors messaging for technical and non-technical audiences; strong negotiation and listening skills
- Product Delivery: Delivered mobile apps, financial systems, and logistics solutions; full lifecycle ownership
- Quality & Process Optimization: Passionate about QA, automation, performance tracking, and continuous improvement
- Systems Integration: Led systems upgrades, cloud transitions, and multi-platform tool integrations
- Tools & Technologies: Jira, Confluence, Salesforce, NetSuite, Happy Robot, SQL, Oracle, .NET, Java, UNIX, RPM Drive App, Microsoft Project, Windows
Certifications
Certified Scrum Master (CSM)
Certified Scrum Product Owner (CSPO)
Academy Accreditation – Generative AI Fundamentals
Education
M.S. Information Systems with Security
Lawrence Technological University – Southfield, MI
B.S. Industrial Administration
Central Michigan University – Mount Pleasant, MI
Military Service
U.S. Air Force – Information Management Specialist
- National Defense Medal
- Achievement Medal
Professional Experience
Product Owner RPM Freight Systems
Birmingham, MI Nov 2021 – Present
- Screen projects to determine viability.
- Review, manage and organize project documentation including technical specifications, calculations and drawings to ensure protection of owner’s technical and financial positions.
- Created product roadmaps in collaboration with CIO, COO, and CFO; led backlog planning and release management.
- Partnered with integration teams and external clients to deliver custom solutions, boosting customer satisfaction by 35%.
- Managed complex projects across NetSuite, Salesforce, and employee compensation systems.
- Built Confluence-based documentation for implemented applications and coordinated end-user feedback cycles.
Bonus Value: Oversaw integration tooling, QA processes, and customer-aligned product visions from concept to delivery.
Project Manager / Business Analyst Alliance Inspection Management (AiM)
Farmington Hills, MI Sep 2019 – Oct 2021
- Prepare formal RFP packages and manage competitive bidding processes, including evaluation of proposals and selection of contractors and vendors. - Directed Microsoft Teams reimplementation, saving 20% in software costs while realigning project goals with leadership vision.
- Oversaw system upgrades including Salesforce RFPs, QA testing environments, and release processes.
- Drafted action plans for software initiatives using Microsoft Project; integrated Agile and Waterfall delivery models.
- Regularly engaged executives and department heads to align goals and resolve escalations effectively.
Bonus Value: Demonstrated leadership in scaling business processes and automating financial reporting systems.
Advanced Business Analyst / PM DENSO (Contract)
Southfield, MI Dec 2018 – Sep 2019
- Coordinate contractors, consultants, engineers, vendors, and government agencies to complete projects within schedule and budget. - Led a finance system upgrade from legacy to cloud; fostered buy-in from stakeholders to keep the project on budget and on time.
- Conducted strategic briefings with vice presidents, aligning program milestones with business objectives.
- Drafted and executed SDLC-compliant plans and process reviews; optimized internal QA documentation and reporting.
Bonus Value: Managed risk, maintained technical accuracy, and ensured operational readiness for system releases.
Senior Business Analyst GM (Contract)
Detroit MI Aug 2016 – Nov 2018 - Lead efforts in documenting, analyzing and prioritizing business and user requirements. – Identified issues and business operations related problems and recommended and coordinated solutions.
- Provided thought leadership and industry best practice recommendations for OnStar requirements engineering with off shore teams.
Bonus Value: Managed global offshore cross functional teams.
Business Analyst Quicken Loans
Detroit, MI Sep 2013 – Jul 2016
- Reviewed, and evaluated business systems and user needs. – Met with managers and executives to define overall program goals and objectives.
- Conducted briefings and prepared comprehensive reports to keep managers or executives advised of program progress and risk.
Bonus Value: Managed risk, maintained technical accuracy, and ensured operational readiness for system releases.
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