Risk Management Regulatory Compliance

Julie DeLeaver Retail Banking

Phone: 267-***-****

Email: *****.**********@*****.***

CONTACT Address: **** ****** **. **********, ** 19401 Team Leadership & Staff Development

Risk Management & Regulatory Compliance

Customer Relationship Management

Operational Efficiency & Audit Preparation

Financial Transactions & Cash Handling

Banking Software & System Proficiency

Process Improvement & Performance Optimization

PROFESSIONAL

EXPERIENCE

PROFESSIONAL

SUMMARY

Experienced Banking Professional with over 25 years in branch management, financial operations, and risk management. Adept at leading teams, ensuring regulatory compliance, and enhancing customer satisfaction. Recognized for optimizing operational efficiency and delivering exceptional banking services. Manage daily branch operations, ensuring compliance with banking regulations and operational policies.

Support the Branch Manager in staff scheduling, training, and performance monitoring.

Oversee high-value transactions and ensure adherence to security protocols.

Provide exceptional customer service and resolve complex banking issues efficiently.

Branch Operations Cordinator

Wells Fargo-Conshohocken, PA August 2018-Present Managed financial tracking, invoicing, and lease agreements for clients.

Conducted onsite visits to document structural damages, and liaised with insurance companies.

Assisted in blueprint drafting and ensured compliance with local building codes.

Service Manager II

Wells Fargo- Norristown, PA King of Prussia, PA May 2009- January 2018 Managed customer accounts, high-risk transactions, and regulatory compliance. Provided operational support to the Branch Manager, ensuring service excellence. Conducted audits, maintained financial records, and analyzed marketing strategies. Supervised daily branch operations, staff training, and process optimization. Ensured compliance with banking regulations and internal policies. Supported the transition during the bank merger and facilitated staff training. CORE

COMPENTENCIES

Assistant, Commercial & Residential Construction

Independent Contractor January 2018-2022

Head Teller

Wachovia Bank – Phoenixville, PA June 2005 – May 2009 Managed vault operations, cash handling, and teller team scheduling. Conducted end-of-day reconciliations with a zero-error track record. Trained employees in cash operations and fraud prevention. Teller

First Union – Phoenixville, PA May 1999 – June 2005 Processed financial transactions with accuracy and maintained confidentiality. Promoted banking products and services, contributing to branch sales growth. Delivered outstanding customer service and operational support. CERTIFICATIONS

& ACHIEVEMENTS

EDUCATION

TECHNICAL SKILLS

Assistant Vice President Title – Wells Fargo (2017) Corporate Officer Title – Wells Fargo (2009)

Notary Public

High School Diploma

Banking & Financial Management Training – Wells Fargo Proficient in Wells Fargo Financial Systems & Banking Software

Expertise in Compliance, Fraud Detection, and Risk Mitigation References available upon request*

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