Customer Success Specialist

CHRISTINA ENGEL

Customer Success Specialist

708-***-**** *********.**.*@*****.*** LinkedIn St Charles, Illinois Exceptional Customer Success Specialist with over 10 years of experience driving customer satisfaction, fostering long-term relationships, and optimizing operational processes. Adept at managing high-touch client interactions across diverse industries, including real estate, medical aesthetics, and customer service. Proven track record in enhancing operational efficiency, reducing client wait times, and boosting customer retention. Expertise in coordinating schedules, managing itineraries, and supporting clients through seamless onboarding and journey experiences. Known for implementing upselling and cross-selling strategies, addressing client concerns proactively, and ensuring alignment with client goals to foster loyalty and maximize revenue. AREAS OF EXPERTISE

Customer Success Management Loyalty & Rewards Program Management Destination & Itinerary Planning Client Onboarding & Retention Account Management Process Mapping Client Engagement & Satisfaction Sales Pipeline Optimization Upselling & Cross-Selling Strategies Conflict Resolution Schedule Coordination Data Management Active Listening & Consultative Approach

TECHNICAL SKILLS

Microsoft Office Suite Google Suite Salesforce HubSpot Zendesk Slack LinkedIn Travelport Airbnb Booking.com Monday.com Asana Canva Constant Contact Demand Force PROFESSIONAL EXPERIENCE

Licensed Realtor 11/2024 - PRESENT

Real Est8 Agency Saint Charles, IL

● Optimize operational efficiency by refining bookkeeping processes and streamlining scheduling, increasing broker productivity by 15% while successfully coordinating 30+ client showings per month.

● Collect, analyze, and organize client financial data for seamless application submissions, enhancing approval rates and expediting the home-buying process.

● Foster strong client relationships through continuous, personalized communication via in-person meetings, email, and phone, ensuring alignment with financial goals and approval limits.

● Leverage data-driven insights by tracking and analyzing sales performance using Microsoft applications, proactively adjusting strategies to exceed personal sales targets.

● Enhance market positioning by conducting Comparative Market Analysis (CMA), delivering accurate property evaluations and strategic insights to clients for informed decision-making. Licensed Realtor 09/2018 - 11/2024

Keller Williams Downers Grove, IL

● Cultivated and managed strong client relationships, offering expert guidance and support throughout the home buying and selling journey to ensure optimal outcomes.

● Conducted comprehensive market research and property analysis, applying data-driven insights to determine accurate property values and implement effective pricing strategies.

● Assisted first-time homebuyers and families in navigating the complexities of the real estate market, ensuring a seamless and successful transaction process.

● Negotiated contracts and acted as a liaison between buyers, sellers, and relevant stakeholders, facilitating clear and efficient communication to expedite deals.

● Employed a variety of marketing techniques to effectively promote property listings, attracting qualified buyers and expanding market reach.

● Consistently exceeded monthly sales goals, achieving a 91% target completion rate and contributing to the team’s overall revenue growth.

Medical Esthetician 05/2011 - 01/2025

Alternative Medi Spa Oak Brook, IL

● Managed client appointments and coordinated schedules to optimize service flow, reducing wait times by 25% and ensuring timely treatment for all clients.

● Provided personalized skincare treatments, including facials, chemical peels, laser treatments (IPL/ laser hair removal/ laser genesis/ vein removal) and (diamond glow) microdermabrasion, resulting in a 30% increase in customer retention and satisfaction.

● Conducted detailed skin analysis to recommend effective treatments and products, improving client outcomes and encouraging repeat business.

● Educated clients on proper skincare routines, enhancing product sales by 20% and fostering long-term client relationships.

● Maintained strict sanitation and safety standards, ensuring a clean and safe environment in compliance with medical and state regulations.

● Assisted in the development of marketing strategies for skincare services, contributing to a 15% increase in new client acquisitions.

Chief Executive Assistant 01/2008 - 01/2012

Daisy Book Company Riverside, IL

● Oversaw daily inventory tracking and logistics for both inbound and outbound client purchases, ensuring accurate and efficient inventory management.

● Led a warehouse team of 30 employees, optimizing operational workflows and maintaining high productivity standards.

● Assisted the Chief Financial Officer (CFO) with P&L management and financial reporting, contributing to strategic decision-making and financial planning.

● Managed the nationwide distribution of goods collaborating closely with over 2,300 clients in the book sales sector.

● Acted as a Customer Care Specialist, overseeing order fulfillment from initiation to completion while resolving any client concerns or issues promptly.

● Managed a fleet of delivery vehicles, ensuring timely and efficient delivery services to meet client expectations and company standards.

● Facilitated team meetings focused on sales initiatives, playing a key role in achieving a consistent annual sales growth of 15%.

CERTIFICATIONS

Licensed Realtor 2018

I love Real Estate School

Licensed Esthetician 2009

Tricoci University of Beauty Culture

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