Customer Service Data Entry
Resume:
Alicia Harceg **** Pinetree Way
Coquitlam, BC V*B 0K9
*********@*****.***
EXPERIENCE
Cineplex, Coquitlam BC— Concession and Floor Staff (April 2022 - February 2023)
● Delivered exceptional customer service in a fast paced, high-traffic theatre environment
● Collaborated with team members to ensure smooth operations during large events
● Developed multitasking and time management by handling multiple responsibilities simultaneously
● Operated POS systems and trained new employees on tasks Starbucks, Coquitlam BC— Barista (March 2023 - February 2024)
● Prepared 40+ drink orders per hour during peak times while maintaining accuracy and speed
● Built loyal customer relationships through personalized service
● Trained new employees on POS systems and customer service
● Demonstrated active listening and communication skills to meet customer needs effectively iA Financial Group, Vancouver BC— Administration Analyst (January 2024 - Present)
● Process, verify and finalize applications efficiently while maintaining high attention to detail
● Analyze administrative data to support accurate decision making and client servicing
● Utilize internal systems and Microsoft office daily to manage client information and workflow
● Prioritize tasks and meet tight deadlines with consistent time management and accuracy. SKILLS
● Languages: English, Spanish, French (Fluent)
● Technical Skills: Microsoft Office, Data Entry, Business Analysis
● Soft Skills: Communication, Time Management, Organization, Teamwork EDUCATION
Douglas College
Coquitlam BC September 2023 - December 2023
● Focused studies in business courses and Canadian Law Terry Fox Secondary School - High school Diploma
Port Coquitlam BC September 2019 - June 2023
● Graduated with honors
● Completed coursework in business, French, and information technology Professional summary
Energetic and reliable professional with experience in customer service, administration, and data entry and analysis. Skilled in working under pressure, managing time efficiently, and building rapport with clients. Trilingual in English, Spanish and French. Seeking to grow within a company where I can contribute and develop professionally.
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