Customer Service Account Representative

Lindsey Rivers

**** *** ****** *****, **********, AL 35204

205-***-**** ***********@*****.***

Summary

Healthcare and office professional skilled in customer service, account maintenance, and working in the healthcare industry. Works well Independently or in a team environment.

Skills

Bedside Manner • Communications

Teamwork

• Safety Protocols Multi- tasking

Insurance Verification

• Critical Thinking Fast Learner

Work History

Patient Account Representative

Admitting Patients

Guide House Acquisitions, Birmingham, AL

09-2023-Current

•Answer phone calls to offer information, answer questions, and direct calls to appropriate staff process medical insurance claims and payments

•Greeted visitors and initiated triage processes for clients to streamline patient flow

•Registered and verified patient records before triage with most up-to-date information

Patient Transport Attendant

Ascension St. Vincent's Hospital, Birmingham, AL 10/2022-09/2023

•Transported patients to testing and treatment units, using moveable beds, wheelchairs, and stretchers

•Warmly greeted patients and visitors and made each feel welcome

•Analyzed patients' medical conditions to identify proper mode of transport

Registration Clerk

Callahan Eye Hospital, Birmingham, AL 10/2021-10/2022

•Registered patients into computer system

•Verified insurance and collected co- pays

•Maintained records: Processing and filing admission records

Checkout Advocate

Target, Fultondale, AL 02/2021-08/2022

•Informed guests about current and upcoming events, brand launches, and store promotions

•Guest services: Assisted guests with returns, order pickups, and self- checkout

•Sales: Scanned and bagged items, and ensured compliance with food safety standards

Education

Bachelor of Science: Public Health I University of Alabama at Birmingham, Birmingham, AL

Associate of Science: Dental Assisting I T.A. Lawson State Community College, Birmingham, AL

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