Customer Service Front Desk

SUMMARY

Dedicated candidate with over ** years’ experience in customer service. Committed to quality organization and office management. Extremely organized and detailed oriented. Seeking a challenging role as an Executive Personal Assistant

SKILLS & EXPERIENCE

Prioritization

Personal Communication

Written Communication

Scheduling

Customer Service

Critical Thinking

Organization

Problem solving

Scheduling

Fast Learner

Very adaptive

PROFESSIONAL EXPERIENCE

The Great Escape 2019-2023

Owner/Operator/Manager

Welcomed guest and served as the first point of contact for clients by greeting them upon entry and answering phone or email messages.

Arranged reservations, parties, team building events.

Created interview itineraries for all job applicants and delegated job duties.

Resolved customer questions or issues with a compassionate, empathetic, and personable approach.

Supervised and trained new staff on company best practices and provided ongoing mentoring to improve employee performance.

Designed and built various rooms, each with a different theme.

Maintained a clean, friendly, and thorough environment.

Holiday Inn Express 2015-2019

Office / Front Desk Manager

Provided direct feedback to management regarding activities and customer complaints.

Greeted and directed all visitors and guests in a pleasant and friendly manner in keeping with good customer service practices.

Fielded incoming calls and reservations and directed calls to desired location and relayed messages as needed.

Built relationships with supply vendors to ensure the hotel remained stocked with supplies.

Received personal acknowledgments from members for attention to detail.

Managed housekeeping duties, including laundry, vacuuming, and all supply purchasing.

Assumed the role of floor supervisor, ensuring all rooms were cleaned and inspected between stays.

Cleaned rooms utilizing hotel standard cleaning procedures to clean at a rate of 2 to 3 rooms per hour.

Stayed in contact with the front desk, meeting 100% of guest requests in a timely and thoughtful manner.

Tripled the rate of positive guest experiences on post-stay surveys scores.

Communicated with linen staff and the head of housekeeping assistant, exceeding guest expectations while increasing efficiency.

Ensured sanitation of high touch surfaces multiple times per day

Dillard’s 2013-2016

Customer Service Associate

Engaged customers, assessed their needs, and answered questions to ensure a delightful shopping experience.

Oversaw the close-out process 5 days per week to ensure that cash in the register matched receipt totals.

Worked with store managers to understand which products were the sales priority for the week.

Managed customer returns

Implemented product and seasonal displays.

Promoted the store's loyalty membership program, signing up new customers and increasing revenue.

Exceeded monthly sales targets.

Up-sold products, increasing purchase sizes.

JCPenney’s 2010-2013

Customer Service Associate

Worked with potential customers to understand their needs and match them with potential products.

Recognized as an "all-star" employee.

Practiced an empathetic approach and resolved customer issues, leading to higher sales.

Exceeded retail sales targets.

Managed product inventory

Promoted the value of the customer loyalty program, leading to an increase in the expected customer sign-up rate for the program.

Managed checkout process for customers and ensured quick payment processes.

Obtained knowledge of different products and re-stocked inventory from the stockroom

Collaborated with management to prioritize sales of high margin inventory.

Victor Ballas Real Estate

Personal Executive Assistant

Coordinated personal errands.

Served as the first point of contact for clients and executives by greeting them upon entry and answering phone or email messages.

Provided direct feedback to management regarding customer complaints.

Arranged business trips for executives by securing ground transportation, reserving hotels and conference rooms, and preparing itineraries.

Recorded and organized all messages.

Coordinated calendar for company executive and scheduled meetings, conferences, and business trips.

Enhanced office atmosphere by cleaning, organizing, and stocking the waiting area and entryway, increasing client satisfaction.

Communicated with clients to schedule, reschedule, and cancel appointments.

Organized and issued routine maintenance for various office buildings.

Performed professional errands for the CEO and president.

Filed documents, updated records, receipts, and other key documents, and purged sensitive files.

Accepted deposits, verified payments, and issued receipts.

Recorded and stored all sales receipts and balanced, removed, and recorded cash amounts every week.

EDUCATION

Aviation and Travel Academy 1984-1986

Arlington, Tx

Certification/Diploma

Antonio Araiz High School 1974-1978

Caracas, Venezuela

General Studies

High School Diploma

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