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Business Analyst

Location:
Lakeville, MN
Salary:
85000
Posted:
June 13, 2025

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Resume:

Tenzin Sherab

Contact - 763-***-**** I Email - **********@*****.*** I Minneapolis, MN

PROFILE

Served as a strategic partner across clinical, legal, and IT teams to optimize enterprise-wide systems and processes. Led cross-functional projects focused on improving workflow efficiency, enhancing data reporting, and reducing operational costs. Specialized in gathering business requirements, resolving system issues, and supporting decision-making through data analysis. Drove continuous improvement initiatives and supported system migrations, application assessments, and regulatory compliance.

PROFESSIONAL EXPERIENCE

Fairview Corporation (Apr 2020 – Present)

Enterprise Business Analyst

Collaborated with clinical, IT, and operations teams to gather requirements, analyze workflows, and optimize enterprise systems, primarily Epic. Utilized Microsoft Excel, Visio, Power BI, and ServiceNow to document processes, develop reports, and manage projects. Supported data-driven decision-making and process improvements while ensuring compliance with healthcare regulations.

Defined and documented business requirements to optimize workflows and support system enhancements. Researched and resolved end-user issues; served as a subject matter expert on system functionality and business processes.

Designed and tested workflows, reports, and dashboards to improve operational performance and ensure compliance with regulatory standards. Created educational materials and led stakeholder meetings to support process improvement initiatives and organizational goals.

Projects worked on:

CSC Surgery Center Current State

Conducted on-site workflow analysis at Fairview U of M Surgery Center; interviewed staff and providers to document current-state Epic usage and patient visit workflows. Identified process gaps and shared best practices to improve efficiency, aligning with higher-performing clinic models.

Pacemaker Process Flow

Collaborated with clinicians to document and design a standardized process flow for pacemaker procedures for patients with sleep apnea. Presented workflow to clinical teams for training and adoption.

Application Owner Feasibility

Partnered with Fairview Legal to assess usage of 1,200+ applications. Contacted over 60 application owners to determine app viability, resulting in updated usage data, cost-saving insights, and informed renewal decisions.

Server Migration/Decommissioning

Coordinated with 100+ server owners to plan and execute migration or retirement of outdated infrastructure. Supported the decommissioning or migration of 125+ servers, reporting progress to the Infrastructure Director weekly.

Fairview Corporation (Mar 2019 – Mar 2020)

Service Desk Analyst

Delivered frontline IT support for clinical and administrative staff across the health system. Resolved technical issues related to Epic, hardware, software, and network access. Managed service tickets, performed account administration tasks, and ensured timely resolution in alignment with healthcare IT standards and HIPAA compliance.

Provided Tier 1 IT support to clinical and administrative staff, resolving issues related to Epic, Microsoft Office 365, Citrix, Active Directory, and VPN access. Utilized ServiceNow to manage and track incidents, performed user account administration, and ensured HIPAA-compliant handling of sensitive information. Supported remote and onsite users across multiple Fairview locations, maintaining high levels of service and system uptime.

Blue Cross and Blue Shield (Sept 2018 – Dec 2018) 3-month contract

Service Desk Analyst

Provided technical support to internal users by troubleshooting hardware, software, and application issues. Logged and resolved service tickets, ensured timely escalation of complex problems, and maintained high customer satisfaction. Supported system access, password resets, and basic network troubleshooting in compliance with IT and security protocols.

Regis Corporation (Dec 2017- June 2018) 6-month contract

Help Desk Analyst

At Regis our call support center goals were to mainly assist our Regis salon stylists, managers, and District leaders with various technical issues. Issues ranging from POS freezing, workstations connection issues, to new POS/workstation installments, printer resets, inventory scanner reboots, to setting up new employee accounts, and handling landline disconnection issues.

SKILLS

● Data Analysis: Proficient in analyzing large datasets to extract meaningful insights aiding in

informed decision-making.

● Requirement Gathering: Skilled in eliciting and documenting business requirements from

stakeholders to ensure clear project objectives.

● Process Mapping: Experienced in documenting current and future state processes, identifying gaps, and proposing streamlined workflows.

● Stakeholder Communication: Effective communicator capable of facilitating meetings,

conducting interviews.

● Problem-Solving: Expertise in identifying issues, conducting root cause analysis, and proposing solutions to enhance business operations.

● Use Case Development: Proficient in crafting detailed use cases to outline system requirements and functionalities.

● Agile Methodology: Familiarity with Agile principles and practices, including sprint planning,

backlog grooming, and user story refinement.

Certifications -

IT-Ready Program (2017) – (Chosen 1-25 students out of 350 applicants) to participate in a training program sponsored by the CompTIA’s Creating IT Futures Foundation intended to develop local talent to support the growing need for entry level IT professionals in the Minneapolis area. IT-Ready involves A+ training, certification, conflict resolution and professional business skills have prepared me for a career in IT.

Education

Farmington High School, Farmington, MN - Graduated with Diploma / June 2010

Normandale Community College, Bloomington, MN - Bachelor of Science (BS) in Business Administration / May 2014



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