Product Manager Management
Resume:
AGUNWA CHINAZA
Yaba, Lagos 081******** ********************@*****.***
PROFILE SUMMARY:
Results-driven product enthusiast with hands-on experience in Agile product environments with a track record of leading user research, collaborating across teams, and contributing to successful product launches.
CORE COMPETENCIES
Product Management & Strategy:
Product Lifecycle Management · Roadmapping · Feature Prioritization · User Story Writing · Agile/Scrum Methodologies
Business & Analysis:
Market Research · Competitive Analysis · KPI Tracking · MVP Scoping
User Experience & Research:
Customer Journey Mapping · User Research · Problem Framing
Tools & Collaboration:
Figma · Miro · Notion · Trello · Google Docs/Sheets · Slack. Google Forms
WORK EXPERIENCE
BeTechified, Lagos- Associate Product Manager Internship
April 2025 - June 2025
●Led the competitive analysis and development of target user personas to define product positioning and inform early-stage design decisions.
●Contributed to the creation of detailed Product Requirement Documents (PRDs), outlining feature scope, functionality, and user stories.
●Participated in team discussions on customer feedback and value-driven feature prioritization, improving alignment with user needs.
●Supported cross-functional communication and stakeholder collaboration to ensure timely, user-centered delivery of product features.
Institute of Counseling in Nigeria, Ikoyi, Lagos- Clinical Counseling Associate
April 2025 - June 2025
●Contributed to the development of scalable onboarding materials and a knowledge base, leading to a 15% reduction in student support requests.
●Enhanced digital learning workflows by analyzing feedback and proposing tech-driven improvements.
●Provided user-centered counseling support, identifying platform gaps and advocating for systemic changes to improve service delivery.
Youth Sorting Out, Victoria Island, Lagos - Call Centre Representative
October 2024 - May 2025
●Responded to high volumes of user inquiries with empathy, achieving an average response resolution time improvement of 20%.
●Collaborated with team leads to implement FAQ automation, reducing repeated queries and freeing up agent time.
●Used tools like Google Forms and shared dashboards to track call volume, satisfaction ratings, and issue categories, offering data to inform service refinement.
5StarMums, Lagos - Community Manager
July 2024 - April 2025
●Boosted active user engagement by 25% through structured community engagement initiatives tailored to identified user needs and preferences.
●Developed detailed user personas and established continuous feedback loops, directly informing product feature prioritization and UX improvements.
●Designed and executed retention-focused campaigns, leading to a 30% increase in recurring user activity and contributing insights that improved onboarding workflows and in-app experience.
SOFT SKILLS
Cross-functional Communication · User Empathy · Attention to Detail · Analytical Problem-Solving · Stakeholder Alignment
EDUCATION
Bachelor of Science — Psychology - Caritas University, Amorji- Nike, Enugu State
VOLUNTEER HISTORY
Community Volunteer
Lagos Food Bank Ongoing
●Collaborate with team members during outreach programs and manage data tracking for distribution events.
Market Research Analyst
Echo Social March 2025 – Present
●Conducted audience research and analyzed campaign impact to inform product messaging and feature recommendations.
Proofreader
Geeky Nigeria August 2024 – February 2025
●Reviewed and edited content for clarity, grammar, and consistency to enhance reader engagement.
PROJECTS
Atlas —The Traveler’s Quiet Luxury
Group project User Research, Canva, Google Scholar, Google Forms 2025
Overview: Conceptualized and developed a mobile app offering curated, spontaneous travel stays for modern backpackers and flexible travelers.
My Contributions:
●Defined the value proposition, problem statement, and use cases, ensuring alignment with user motivations and travel pain points.
●Created success and goal criteria to measure product effectiveness and inform MVP scoping.
●Led development of target personas based on research insights and survey results to guide feature prioritization and design decisions.
●Conducted market and competitor research to identify gaps in the travel-accommodation experience for non-traditional travelers.
Outcome: Validated user need for a flexible, luxury-lite travel app experience and built a product concept around mobility, trust, and user empowerment.
CERTIFICATIONS
●Product School- Product Launches Micro- Certification June 2024
●BeTechified Bootcamp for Product Management May 2025
●Allison- Introduction to Product Management and Market Research April 2025
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