Experienced Collector/Accounts Receivable Specialist
Resume:
Renee L. Boone
Matawan, NJ
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Professional Summary: Results-driven professional with expertise in accounts receivables, collections, and payment services. Proven ability to optimize financial processes, reduce outstanding receivables, and enhance payment efficiency. Adaptable in high and low-stress environments, skilled in managing transactions and resolving payment issues independently or in a team. Effective multitasker and motivator, solving complex financial problems and empowering colleagues to excel. Additional Skills & Expertise:
Reconciliation:
Communication
Customer Service
Collections Management
Organizational Management
Attention to Detail
Time Management
Accounting Software Proficiency
Problem Solving
Experience
2023—PRESENT
Accounts Receivable Specialist/ Robert Half Staffing – Kaseya
Conduct regular reviews, track financial activities, and maintain accurate account status records.
Pinpoint overdue receivables, investigate historical data, and address billing and customer credit discrepancies.
Process payments and refunds efficiently, ensuring timely and accurate handling of financial transactions.
Initiate communication to discuss overdue payments, encourage timely settlements, and maintain positive client relationships.
Generate detailed reports on collection activities and progress using NetSuite, and manage customer data in Salesforce.
2022—2023
Call Center Representative/ Spherion Staffing Services – New Jersey Natural Gas/NJR Home Services
Efficiently manage high call volumes in a fast-paced call center environment. Ensuring valued customers receive outstanding service and support.
Collaborate with field representatives to meet and exceed customer needs and expectations.
Handle multiple tasks simultaneously while maintaining composure and professionalism.
Accurately manage financial transactions and maintain up-to-date account information.
Operate within a team environment focused on achieving ultimate customer satisfaction.
2019—2021
Access Center Specialist/ VNA Health Group
Focus on providing care that respects and responds to individual patient preferences, needs, and values
Ability to work effectively within interprofessional teams to ensure patient care is coordinated and comprehensive
Strong verbal and written communication skills to interact effectively with patients, families, and healthcare team members
Familiarity with healthcare software systems like Home Care Home Base and Salesforce
2017—2019
Payment Solutions Advocate/ Alliance Data
Conducted outbound calls on credit card accounts that were six payments past due, securing full balances, negotiating payment arrangements, settlements, or hardship plans.
Utilized skip tracing techniques to locate cardholders and ensure effective communication.
Operated an automated dialer system and efficiently handled incoming calls.
Established rapport with cardholders, consistently displaying professionalism and maintaining positive interactions.
2004—2016
Debt Settlement Negotiator/ Stratton and Feinstein
Contact originating creditors, collection agencies, and out-of-state attorney’s offices to negotiate reduced settlements on delinquent and charged-off accounts, leveraging strong negotiation skills and financial acumen.
Review clients' escrow accounts to determine necessary funds for settlements and company fees, demonstrating attention to detail and financial analysis capabilities.
Gather and submit required documentation for account approval and payment, ensuring compliance with regulatory standards and maintaining accurate records.
Prepare productivity reports and handle various tasks assigned by supervisors, showcasing organizational skills and the ability to manage multiple responsibilities efficiently.
Act as a liaison between clients and creditors, establishing rapport and maintaining professionalism to achieve favorable outcomes for clients.
Education
2021
Associate of Applied Science (Organizational Leadership)
Valor Christian College, Canal Winchester, OH
2016
Associate of Applied Science (Pastoral Leadership)
Valor Christian College, Canal Winchester, OH
References Available Upon Request
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