Business Analyst Project Management
Resume:
SKILLS
YAIR R. APARICIO
BUSINESS ANALYST
CONTACT
********.*****@*****.***
Brooklyn, NY
www.linkedin.com/in/yair-
aparicio-9a9517367
Project Management
Public Relations
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
Business Requirements (BRD)
Requirements Gathering
User Stories, Acceptance Criteria
Functional Specification
UAT Planning & Coordination
JAD Sessions
Process Mapping (Visio)
Business Analysis, Process Analysis
Root Cause and Gap Analysis
SDLC (Software Development Life
Cycle)
Business Analysis & Documentation
Tools & Technologies
English (Fluent)
Spanish (Fluent)
LANGUAGES
W O R K E X P E R I E N C E
PROJECTS
P R O F E S S I O N A L S U M M A R Y
Resourceful Business Analyst with nearly half a decade of experience in capital markets and process improvement across financial services and insurance. Skilled in business management and analytics, translating complex rules into clear, actionable requirements that align stakeholders and reduce delivery risk. Adept with JIRA, Confluence, and Visio to support data analysis, documentation and system enhancements. Known for bridging communication gaps and applying ethics and decision making across teams to deliver high-impact solutions in Agile and Waterfall environments. NOV 2023 - PRESENT
TD Bank
Business Analyst New York, NY
SEP 2021 - NOV 2023
GEICO
Junior Business Analyst New York, NY
Improved production support for claims and risk management by 20% through clear requirements and team alignment.
Increased UAT accuracy by 15% using data modeling, root cause analysis, and system validation with Visio
Supported change management and end-to-end project plans for 3 major updates by coordinating feedback, updating documentation, and aligning impacted teams.
Improved documentation clarity and supported customer service alignment across cross-functional teams.
Contributed to iterative development by supporting troubleshooting, Agile ceremonies, and backlog grooming.
Assist with creating Test cases and assisting in User Acceptance Testing (UAT) sessions prior to going Live
Accelerated sprint planning by 30% through conflict resolution, stakeholder interviews, and JAD sessions to clarify business needs. Used quality assurance and configuration management to reduce post-release defects by 15% through test cases and coordinated UAT. Managed a JIRA backlog of 100+ user stories, supporting project management, prioritization, and sprint execution.
Managed ticketing systems and performed data reporting in Excel to track issues and align teams
Work with the Product Owner to ensure product backlog is properly groomed and prioritized for next sprint
Soft Skills
Methodologies
JIRA
Confluence
Visio (Mockups), Axure RP, Lucidchart,
Smartsheet
Microsoft Office 365 (Excel, Word,
PowerPoint, Outlook), GSuitegraph text
Agile (Scrum)
Waterfall
Sprint Planning
Data & Reporting
Data Analysis and Critical Thinking
KPI (Key Performance Indicators) Tracking
Dashboards
AI Chatbot Optimization & Workflow Transformation
Supported business analysts and product teams in enhancing Geico’s AI-powered chatbot to improve customer support and reduce response times. Assisted in documenting 20+ user stories and acceptance criteria, and worked closely with developers and QA to ensure accurate implementation. Helped map and optimize chatbot workflows, contributing to a 15% improvement in resolution rate for common inquiries. Participated in UAT activities and supported testing efforts, which helped reduce issue turnaround time by 25%. Collaborated with cross-functional teams using JIRA to track progress and prioritize features. TD Bank - 2023
Legacy System Replacement – LOS
GEICO - 2022
Led business analysis efforts to modernize TD Bank’s legacy loan origination system, aimed at reducing operational inefficiencies and improving customer experience. Drove the documentation of 30+ functional requirements, developed detailed process flows and wireframes, and partnered with stakeholders to align technical solutions with business objectives. Helped streamline approval workflows, contributing to a 15% reduction in processing time and a 10% decrease in manual input errors. Oversaw backlog refinement, facilitated sprint planning sessions, and supported UAT coordination, ensuring timely delivery and improved cross-team communication.
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