Program Manager Project
Resume:
EDUCATION &
CERTIFICATIONS
IAN COX
SENIOR IT LEADER CIO CTO VP
CONTACT
**********@*****.***
Napa, CA
Linkedin.com/in/ IanCox
OPEN UNIVERSITY
Professional Certificate in
Management Studies
DARLINGTON COLLEGE OF
TECHNOLOGY
Higher National Certificate in
Computing
English
Spanish
LANGUAGES
WORK EXPERIENCE
PROFESSIONAL PROFILE
Highly accomplished IT executive with 25+ years of experience in enterprise IT, digital transformation, and operational excellence. Proven ability to lead and transform IT organizations, aligning technology with business strategy to drive innovation, efficiency, and measurable impact. Expert in ServiceNow solutions, IT service management, and large-scale program delivery. Adept at leading high-performing teams, optimizing IT operations, and fostering cross-functional collaboration to enhance business performance.
Four Dragons - Napa, CA JAN 2025 – PRESENT
Project Manager/Program Manager
Driving the strategic vision, growth, and financial performance of a leading ServiceNow Partner.
Leading high-impact digital transformation initiatives to enhance enterprise efficiency and innovation.
Spearheading collaboration with ServiceNow partners to develop cutting-edge solutions and drive customer success. Overseeing business development, resource allocation, and operational excellence to maximize market impact.
CORE COMPETENCIES
IT Leadership & Strategy – Driving digital transformation, aligning IT with business goals, and optimizing technology investments. Program & Portfolio Management – Leading high-impact projects, managing budgets, and ensuring strategic execution. Change & Transformation Management – Spearheading enterprise- wide initiatives to improve efficiency and innovation. Team Leadership & Staff Development – Building, coaching, and mentoring high-performing teams.
Technology & Product Management – Overseeing developing and deploying innovative IT solutions.
IT Service & Operations Management – Enhancing IT efficiency, service delivery, and operational excellence.
Cost Optimization & Budget Control – Managing multi-million-dollar budgets and implementing cost-saving strategies.
Supply Chain & Human Capital Management – Streamlining vendor coordination, workforce planning, and process automation. Strategic Planning & Execution – Aligning IT initiatives with long-term business objectives for sustainable growth.
PPM Certified
Prosci certified
Member, Project
Management Institute (PMI)
AFFILIATIONS
Defined program scope, objectives, and KPIs, ensuring alignment with business goals. Developed and executed comprehensive program plans, outlining milestones, timelines, and resource allocations.
Led cross-functional teams, driving collaboration, accountability, and project execution. Managed budgets and resource allocation, optimizing costs while maximizing efficiency. Identified and mitigated risks and issues, implementing proactive strategies for project success. Provided regular stakeholder updates, ensuring transparency and strategic alignment. Aligned programs with organizational goals, enhancing operational efficiency and innovation. Fostered a collaborative work environment, promoting knowledge sharing and teamwork. Monitored program performance using KPIs, analyzing data to drive continuous improvement. Streamlined processes and workflows, enhancing project execution and value delivery. Key Responsibilities & Duties:
WORK4FLOW, SANTA CLARA, CA APRIL 2024 – JANUARY 2025 Program Manager - Project Manager
Power Management Solution for Stellantis – Delivered a power management system that resulted in a 5% reduction in Stellantis' annual power costs.
Now Assist Implementations – Successfully delivered 15 Now Assist implementations for ServiceNow, integrating Gen AI solutions for ServiceNow customers, leading to faster Incident resolutions. Monitron Interface – Led the program management of an interface between Amazon and ServiceNow, enabling predictive maintenance for manufacturing companies. AI Application Development – Managed developing and deploying five Agentic AI applications to the ServiceNow Store. Generating $500k in revenue at product launch. Key Projects:
Managed project portfolios, ensuring alignment with business goals and maximizing impact. Optimized demand management processes, improving transparency and resource allocation. Provided strategic leadership to senior executives, driving high-impact initiatives and decision-making. Oversaw budget planning and resource distribution, enhancing financial efficiency and ROI. Implemented best practices, fostering a culture of continuous improvement and agility. Led Go-to-Market execution for all ServiceNow product releases, boosting adoption and revenue growth. Managed and mentored a high-performing team, ensuring cross-functional collaboration and efficiency. Key Responsibilities & Duties:
SERVICENOW, SANTA CLARA, CA 2022 – APR 2024
Program Manager, Operational Excellence – Alliance & Channels Led the Go-to-Market (GTM) strategy for Now Assist, ensuring partners were prepared to sell and implement the product.
Reengineered the Go-to-Market framework for ServiceNow Partners, defining KPIs and go/no-go criteria to improve partner readiness.
Spearheaded the revamp of the ServiceNow Partner Program, increasing engagement and adoption. Established a PMO within the ACE organization, streamlining workflows and achieving a 20% faster project delivery rate.
Drove an operational excellence culture, optimizing work intake processes and aligning strategies with corporate priorities.
Key Projects:
SERVICENOW, SANTA CLARA, CA 2019 – 2022
Program Manager, Operational Excellence – Corporate Led the internal implementation of ServiceNow’s ESG product, collaborating with product teams to enhance functionality and reporting capabilities.
Managed the ESG reporting cycle, overseeing annual and quarterly reports to the ServiceNow Board, leading to improved ESG ratings and compliance.
Oversaw a $200M portfolio of strategic programs, ensuring alignment with corporate objectives and reporting directly to the CFO.
Developed training, toolkits, and best practices for Portfolio and Program Managers, accelerating project execution and standardizing processes company-wide. Fostered a company-wide community of practice, uniting project and program managers to share best practices and drive continuous improvement.
Led the implementation and deployment of critical operational systems, including the Customer Support & Automation Portal, Community Site, and Product Documentation Site, improving scalability and efficiency. Managed and mentored a team of 80+ developers, engineers, and product owners, driving high-impact projects and ensuring quality execution.
Presided over the internal PMO, leading the delivery of 100+ projects annually, resulting in $100M+ in operational savings.
Ensured system scalability, supporting 56K+ customer users, 150K+ community members, and 6K+ internal employees.
Key Responsibilities & Duties:
ORACLE, REDWOOD SHORES, CA 2014 – 2019
Program Manager, Application Development
Led the Service Portal implementation on the Now Support System, increasing deflection rates by 5%. Migrated Now Support System from ITSM to Case Management, improving customer satisfaction by 3%.
Developed the ServiceNow Community Product, enhancing engagement and self-service capabilities. Key Projects:
Managed 25–30 concurrent strategic implementations, supporting 25K+ global users. Led a 100+ member team, including six direct reports, ensuring seamless execution of high-impact projects. Collaborated with the VP of Global Sales Operations to evaluate project benefits, strategic impact, and ROI, ensuring alignment with business goals.
Directed project authorization, scope determination, resource allocation, and budget management, ensuring efficient program execution.
Oversaw the full project lifecycle from initiation to post-implementation, ensuring timely delivery and adherence to KPIs.
Ensured SOX compliance and monitored operational metrics to maintain regulatory and internal standards. Provided executive-level reporting to Larry Ellison and the Oracle Board of Directors, detailing project status, financial impact, and strategic execution.
Key Responsibilities & Duties:
ORACLE, REDWOOD SHORES, CA 2010 – 2014
Project Manager, Program Manager, Application Development Fusion CRM Turnaround: Led the successful transformation of Oracle’s flagship Fusion CRM, stabilizing a failing project within four months, ensuring $34B in annual sales, and improving sales cycle efficiency.
Salesforce Competitive Advantage: Designed and developed two key CRM applications, strengthening Oracle’s position against Salesforce in high-value enterprise deals. Field Services Integration: Managed a complex 18-month integration project following Sun Microsystems' acquisition, consolidating regional inventory systems with 400+ team members. Supply Chain Optimization: Reduced global spare parts inventory from $800M to $400M, and transitioned partner field engineering staff in-house, cutting costs by $500M. Enterprise Inventory Unification: Led the consolidation of all regional inventory systems into a single global instance, improving accuracy and efficiency. Key Projects:
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