Data Entry Customer Service

SHIRLANNE GAY

***** ******** **. #* *******, TX *7079

713-***-**** *.*********@*****.***

I am a passionate remote customer service representative with extensive expertise in customer care, data entry, sales, patient scheduling, medical and pharmaceutical terminology, account management, and training.

EXPERIENCE

07/08/2024 – PRESENT

DATA ENTRY/ PAYMENT SPECIALIST, INSIGHT GLOBAL/HANGER CLINIC- REMOTE

• Basic data analysis: Performing simple data analysis tasks like identifying trends or anomalies in the data

• Reporting generation: Generating reports based on entered data as needed

• Cross-functional collaboration: Working with other departments to ensure accurate data collection and entry.

• Process payments promptly and accurately using established procedures.

• Manage patient accounts, including updating payment information and resolving payment- related inquiries and disputes.

• Ensure compliance with payment policies, procedures, and regulatory requirements. 09/2022-04/2024

DATA CS OPS SPECIALIST, INSIGHT GLOBAL/PAYSCALE- REMOTE

• Collect data from order forms on Salesforce and record data on excel spreadsheet.

• Determine upsell or increase using data collected from account information via company database and Salesforce.

• Provide accurate reports to sales department to assist in sales forecast.

• Provide detailed data entry via reports and notes. 09/2021-4/2022

CASE INVESTIGATOR/DATA ENTRY, INSIGHT GLOBAL/KDHE - REMOTE

• Conducted in and outbound calls using Amazon Web Services to citizens exposed or potentially exposed to Covid-19.

• Collected and entered data using Salesforce while conducing interview on the phone.

• Showed empathy and support when discussing sensitive topics regarding healthcare.

• Provided local resources such as testing center locations, and general recommendations regarding quarantining procedures.

• Provided excellent written communication while performing quality assurance on cases being closed out on a state level.

2

01/2019-06/2021

PATIENT SCHEDULER & CUSTOMER SERVICE REP, CONVENCARE- REMOTE

• Assist patients with a warm and professional attitude via phone, chat, text, and email.

• Scheduled patient appointments

• Contacted patients for payments/processed patient payments.

• Maintain patient accounts using spreadsheets, along with both the 83Bar App and Dr. Chrono Software.

• Complete customer inquiries with HIPPA integrity.

• Follow up with warm leads and perform light sales. 10/2017-12/2018

CONTRACT VIRTUAL ASSISTANT, TIME ETC- REMOTE

• Assist clients with various tasks.

• Create Word and Excel documents.

• Place phone calls to set appointments, or follow-up with customers based on client needs through chat and email options based on customer preference.

• Work independently in a virtual office to meet client deadlines.

• Provide customer service and sales according to client needs. 1/2014 – 09/2017

OFFICE ADMINISTRATOR, MUELLER WATER CONDITIONING- HOUSTON, TX

• Help maintain the document database and files.

• Help other employees find documents and files they are looking for.

• Help make sure that documents employees are given are stored and labeled correctly for later use.

• Answered/transferred customer calls to appropriate department.

• Organized weekly sales reports for the sales department to track product success.

• Entered information into computer databases.

• Operated office equipment such as copiers and fax machines.

• Scanned and filed forms, reports, correspondence, and receipts. 12/2010 – 11/2013

CERTIFIED PHARMACY TECHNICIAN, DIVINE PHARMACY- HOUSTON, TX

• Receive written prescription or refill requests and verify that information is complete and accurate.

• Establish and maintain patient profiles, including lists of medications taken by individual patients.

• Maintain proper storage and security conditions for drugs.

• Answer telephones, responding to questions or requests, and verified insurance, Medicaid and Medicare Part D.

3

07/2003 – 08/2009

DATA ENTRY CLERK, THE ROOM STORE- HOUSTON, TX

• Communicated with both existing and potential customers via phone.

• Transmit information or documents to customers, using computer, mail, or facsimile machine.

• Perform administrative support tasks such as operating computers to work with pay records, invoices, as well as file and maintain records and payments.

• Collect, sort, distribute and prepare mail.

EDUCATION

JUNE 2001

HIGH SCHOOL DIPLOMA, WILLOWRIDGE HIGH SCHOOL- SUGAR LAND, TX May 2005

BS BUSINESS ADMINISTRATION, ITT TECHNICAL COLLEGE- HOUSTON, TX JUNE 2010

TECHNICAL DIPLOMA CPhT, REMINGTON COLLEGE- HOUSTON, TEXAS

• Type 60 WPM

• Pharmacy Technician Certification Board

• (PTCB) ACPE IV Certification BLS Certified

• Sugar CRM Software

• HIPAA/OSHA Certified

• Salesforce

• Microsoft Word, Excel, PowerPoint

• Epitrax

• Dr. Chrono

• NextGen

• Right Fax

• Slack

• Microsoft Outlook

• Gmail

• Microsoft Teams

• 83 Bar

Contact this candidate