IT Product Manager

OLIVIA ESCALLE

678-***-**** Atlanta GA *.*******@*******.*** linkedin.com/in/olivia-escalle

Goal-oriented manager with 8 years of diverse experience in both enterprise and Saas environments. Skilled in identifying customer needs and leveraging industry insights alongside analytics to drive coordination among cross-functional teams. Proven success in reducing delivery timelines, launching transformative technologies, and consolidating technical systems to enhance customer experiences. Committed to fostering trust within teams and cultivating positive relationships in dynamic work environments.

SKILLS

General: Technical knowledge of integrations, POS, APIs, Webhooks, ETL Implementations GTM Strategy iOS/Android App Development Roadmap Planning Process Mapping/Improvement SQL Query Vendor & Client Relationship Management UI/UX Design Design Briefs/Product Specs End-to-End Feature QA Testing SaaS Experience SAFe/Agile Scrum Software Development Lifecycle Process Use Case Modeling Media Planning Loyalty Program Development Subscription Development Data Analysis Marketing & Sales Technology Key Result/KPI Development A/B Testing AI Development & Security Chatbots SSO Integrations ERP Implementations System Architecture Design Executive Reporting Change Management Scalability & Process Organization Stakeholder Management Podio REI Blackbook Programs: Tableau Jira VersionOne Asana Snowflake AWS MODE Microsoft Project, Excel, SQL Server, Power BI, Visio, Sharepoint TeraData MySQL Oracle SQL Developer & TMS Azure Storage Explorer & DevOps VMWare Tableau Storyblok Sparkfly Shopify Monday.com Figma Google AI, GCP Looker & BigQuery Firebase Salesforce Ceridian/Dayforce ServiceNow

GitHub Wondershare MockItt Five9 Aisera Microsoft CoPilot Active Directory Certifications: Certified Agile SAFe Product Owner/Product Manager Certified Agile SAFe for Teams CITI Certification: RCR

(Responsible Conduct of Research)

WORK EXPERIENCE

ONTRAC, IT Project/Product Manager February 2021 – Current Vienna, VA (Remote)

Oversee the full product lifecycles for Customer Technologies, Marketing & Sales, HR Systems & Operations, Enterprise Technologies, Finance and Claims departments. Responsible for project prioritization, resource planning, budgeting, execution, and iterative feature enhancements across both customer-facing and enterprise products. o 2025: Led technical discovery across the organization to select a new public, customer-facing chatbot technology leveraging AI and NLP. Multi-million dollar, multi-year contract executed within 90 days of discovery initiation. Directed 12-week implementation process including UAT for the new bot which handles over 11M conversations annually. o 2024: Designed and executed a multi-faceted customer facing web portal dedicated to providing enhanced customer operations tools while also automating internal enterprise functions to support architectural efficiency. Delivered 8 portal modules with 30+ features through strategic planning and agile execution within 6 months of project kick-off. Grew usage from 6 beta customers to over 100 regional users within 3 months through direct collaboration with customer executives. o 2023: Directed the development and launch of an Android-based warehouse scanning application, significantly improving operational efficiency across 25+ branches. Additionally, launched a cloud-based HR communications app alongside a new hire onboarding process for all nationwide branches and hubs, reducing turnover rates by 60%. o Self-directed travel (20-43%) to various stakeholder and customer sites for discovery, UAT, training, and product launches. FEDEX, Process Improvement Engineer September 2018 – February 2021 Memphis, TN

Project Manager/Product Owner and Lead Process Engineer for international, customer-facing, cloud-based applications, supporting all FedEx operating companies. Manage projects between IT and business stakeholders, operating companies, and international regions.

o Delivered strategic roadmaps, budgeting, and capacity plans for in-scope products with approval from executive teams. Product plans and technical trainings presented weekly at international management meetings as well as yearly global summits to generate international business alignment and promote continuous development. o Customer experience improved by increasing site responsiveness for revenue and customer support applications (ERA) by over 70%.

o Created UI prototypes for 3 development teams, managed multi-level testing, demos and production releases using Agile and Waterfall methodologies. Released 5 new screens within the platform, totaling 18 features over 3 planning increments. Big Dream Holdings, Strategy & Acquisitions Manager June 2019 – June 2023 Nashville, TN (Remote)

Residential & commercial real estate acquisitions consultant managing opportunity areas across Florida, Tennessee, and Alabama. Direct to Owner/Operator.

o Directed a multi-tiered acquisitions operation, overseeing acquisition associates, inside sales agents (ISAs), and offshore virtual assistant (VA) teams to execute high-volume lead generation, qualification, and pipeline management. o Consolidated disparate CRM and deal analysis platforms into a unified tech stack (e.g., Podio, REI BlackBook, PropStream), enhancing lead scoring accuracy, improving follow-up automation, and increasing team productivity. o Executed a comprehensive data hygiene initiative to cleanse and normalize a legacy lead backlog of over 8,000 records, restoring actionable insights and optimizing sales funnel velocity. o Applied comparative market analysis (CMA), MLS comps, and ARV projections alongside neighborhood-level cap rate and cash-on-cash return metrics to underwrite residential investment opportunities. o Filtered high-conversion motivated seller leads using pre-set acquisition criteria (equity thresholds, days on market, distress indicators) and managed deal flow through to executed purchase agreements. Additionally, integrated county assessor and tax lien data, zoning codes, and rehab cost estimates to determine the optimal exit strategy: wholesale assignment, BRRRR, fix-and-flip, buy-and-hold, or short-term rental (STR) disposition. o Collaborated with contractors and GCs to model renovation scopes and forecast ROI based on market absorption rates and projected resale value.

o Negotiated LOIs, PSAs, and assignment contracts, coordinating with title companies and buyers to ensure timely closings and capital deployment.

Midsouth Septic Service, Engineering Consultant June 2019 – December 2019 Arlington, TN

Chemical Engineering Consultant brought on by request to redesign commercial waste-water treatment. Customers included Kroger, Sprouts, and various local restaurants.

o Designed new system process flows and procured materials and equipment needed for cost-efficient implementation within a strict 6-week deadline.

o Conducted 14 weeks of scaled testing to implement advanced oxidation processes into current system to target high concentrations of grease and sludge. Successfully reduced chemical and biological oxygen demand in the final effluent flow by over 24% while also decreasing energy and materials consumption. EDUCATION

The University of Alabama, Tuscaloosa AL

Chemical Engineering Bachelor of Science 2014-2018 Supply Chain and Operations Management Master of Business Administration HONORS & INVOLVEMENTS

- Humane Society Volunteer (2015-2025)

- United States Tennis Association (2020-Current)

- FedEx Family House Volunteer, FedEx Women in Leadership (2018-2021)

- Omega Chi Epsilon (Chemical Engineering Honors Society), Society of Women in Engineering, American Institute of Chemical Engineers (2014-Current)

- United Way of the Mid-South Volunteer, St Jude Children’s Research Volunteer (2018-2021)

- UA Presidential Scholar, General Motors Buick Achievers Scholar, Engineering Grant Recipient (2014-2018)

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