Customer Service Representative

David Roe

Statesboro, GA ***** **********@*****.*** 912-***-****

Objective:

To leverage over 8 years of customer service and account management experience as a Remote Customer Service Representative. Education:

Pursuing B.A. in Industrial Organizational Psychology High School Diploma or Equivalent

Certifications:

Salesforce Certified

Valid Driver's License

Experience:

Customer Service Agent

Jerry (Remote) Feb 2022 - Present

- Respond to customer inquiries via phone, email, and chat, ensuring timely and professional communication.

- Resolve customer issues with empathy and efficiency, enhancing user experience.

- Lead process improvement projects to streamline operations and improve customer satisfaction.

Customer Service Agent - Call Center

Nike, Inc. (Contract), Savannah, GA Aug 2021 - Feb 2022

- Managed inbound calls, providing product information and assistance to Nike.com customers.

- Consistently achieved 100% Voice of Customer (VOC) satisfaction by resolving issues efficiently.

- Processed orders, returns, and exchanges while maintaining accurate customer records.

Customer Service Representative

Progressive, Pooler, GA Apr 2021 - Sep 2021

- Assisted customers with inquiries about quotes, policies, claims, and payments.

- Provided tailored insurance plan recommendations to meet customer needs.

- Maintained call handle times under 10 minutes while updating customer information accurately.

Senior Sales Representative

Verizon Authorized Retailer - GoWireless, Pooler, GA Apr 2021 - Aug 2021

- Delivered monthly gross profits exceeding $10, 000 through effective sales strategies.

- Supervised merchandise shipping/receiving and performed inventory audits to ensure accuracy.

- Led team with strategic feedback focused on customer-first solutions. Customer Service Manager

Comcast Cable Communications, Savannah, GA Mar 2016 - May 2020

- Mentored new hires and led training programs for billing system conversions across multiple stores.

- Developed interactive training programs that improved team performance and customer service delivery.

- Surpassed sales quotas consistently by over 150%, increasing revenue by 30%.

Assistant Manager

Little Caesars LLC, Savannah, GA Mar 2014 - Jan 2016

- Conducted sales reporting and improved non-peak season sales by 50% through strategic initiatives.

- Managed cash handling and banking responsibilities with precision and accuracy.

- Hired, trained, and supervised store staff to meet operational goals effectively.

Skills:

Customer Service & Call Center Operations Account & Sales Management

Retail & Store Management Team Leadership & Staff Training Conflict Resolution & Upselling Recruiting & Talent Acquisition Technical Support

& Troubleshooting Microsoft Office Suite Organizational & Communication Skills

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