Patient Care Assistant

Alshante Tolbert

**********@*****.*** HUBBELL-PURITAN, MI, US +1734- 778-4286

WORK HISTORY

Patient Care Assistant at DMC Detroit Receiving

November 2023 - September 2024 (1 Year)

As a patient care assistant I check vials, blood sugars, and lab work if needed. Using an electronic charting system to document activity and medical information and restocking supplies. Also I chart changes in behavior, mood

or physical health and listening to behavior concerns. I also help with dressing, toileting bathing and ambulation if need be. Also I escort or transport patients to and from diagnostic testing or between beds and wheelchairs. I provide basic and sometimes advanced care and support to patients in a medical facility, patient observation, working under the supervision of a license nurse. I also conduct bladder scans and EKG s. My qualities include Sensitivity and understanding, working well with others, patience and ability to remain calm in stressful situations, ability to accept criticism and work well under pressure, and being thorough and paying attention to detail

Customer Service Court Office Clerk at RadstadUSA Maximus Wayne County Friend of the Court

March 2023 - October 2023 (1 Year)

Responsible for finding Wayne County Domestic cases( Children, Divorce, etc ), Mail Court Motions and Financial records to Parties related to specific cases, relay and share notes from the courts and DHS through Mices computer systems Also view past, present and future hearings and special cases through the Odyseey computer system. Work alongside other Officers of the court on specially given projects. Take calls from a variety of people linked to a case, Representing lawyers and county clerks. I am able to make and answer inbound outbound calls and direct people to the resources they need and want I am able reach out to Judges and referees on behalf of Defendants Plaintiffs cases.

Listen and take notes of abuse of children, women and suicidal people. As well as take into action of those cases and report those type of Violent cases. Temp Payroll Timekeeping Clerk at Manpower (AYA Healthcare) September 2021 - May 2022 (1 Year)

Responsible for payroll disputes between Traveling nurses and agencies. Making sure all missing time is accounted for and processed for weekly and bi-weekly invoices. Answer dispute emails from facilities and agencies within 24-48 hours. Work alongside a Team to ensure all Billing questions are handled within a certain time frame and efficiently.

CUSTOMER Service Retention Specialist at Comcast

September 2019 - April 2020 (1 Year)

Responsible for promoting and selling Company products and services that are both current and emerging.

Uses a consultative sales approach to ensure our customers receive the best value. Must be customerfocus individuals, able to communicate effectively and display a professional and positive demeanor.

Works on straight forward tasks using established procedures. Dedicated inside sales role handling calls from customers wanting to set up new service, transferring service from one address to another, and or adding a new product to their existing service.

Quality Inspector Assembly(Logistics Department) at ISS Staffing Chrysler June 2016 - April 2017 (1 Year)

Assisted with receiving, inventory, assembly stocking of Chrysler engine parts. You will be cross trained in multiple departments in order to assist the team in any way needed. Parts are received in bulk, they need to be broken down, scanned for inventory, some parts assemble and then put into stock so that the Chrysler employees can pull parts and build the engines.

Skills helpful are scanning, kitting, assembly, sequencing, Hi-Lo, tugger, inventory and stocking. TOYOTA Quality Assurance Agent at Marketing Services (EXPRESS TEMP) April 2016 - June 2016 (0.5 Year)

Call customers from the Call Center to remind explain to them of their, Toyota-care program. Weekly quotas, and over 100+ calls a day.

Scheduled routine maintenance for customers that are within and out of their coverage. Email dealerships on special needs or repairs that are needed for the vehicles. Image Indexing Shipping and Receiving Call Center

Traffic Logistics Coordinator at Comcast Spotlight May 2015 - September 2016 (1.5 Years)

Inputs the titles of client advertisements into database and enters the instructions for ad airing. Manages changes and missing instructions as appropriate .Maximizes billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement. Reviews the status of a client s advertising schedule. Revises and replaces instructions for advertising broadcast schedules. Communicates regularly and effectively with Sales Department regarding the status of a client s advertising schedule, including commercial advertisements that were not scheduled or broadcast as purchased.

Communicates to the appropriate party when regarding late or missing tapes. Image Indexer at Walgreens Specialty

March 2015 - April 2015 (0.5 Year)

Call Review scripts from Doctor s through images, place images into selected folders and patient files, fax pharmacies regarding patients files and medications, emailing, copy paste scanning documents into patients profiles and make notes to other departments regarding new and follow up information about the patient.

Helped with shipping and receiving of medication.

Lifting 55+ lbs in the warehouse.

Call insurance companies regarding patient scripts and compensation. Call various vendors about a listing of medications that may or may not fit within the patient s insurance plan

Pharmacy Tech Warehouse Stocker at CVS

May 2014 - April 2015 (1 Year)

Daily operations including maintaining Pharmacy stations, experience with working alongside of Head Pharmacist, counting medications that were prescribed by doctors, refilling medications, answering phones, calling medical offices about medications and how it should be dispense to patients, stocking shelves, maintain (daily, weekly, monthly reports) with vendor dealings maintain the proper BOH for corporate, greeting customers and pulling out old medications to either give back to warehouse or vendors, typing up medical scripts in the computer for filing purposes of new and existing patients, insurance verification, receiving co pays from customers through cash handling checks credit cards.

Membership Specialist at John Ponder Marketing BBB October 2010 - May 2011 (1 Year)

Generated leads within the Call Center for the Better Business Bureau, telemarketing, Quality Assurance Customer Support alongside the BBB to get more Business to sign up with the BBB, took account information over the phone and put in computer system, contacted older business owners regarding their accounts and past due membership fees. Making over 200 calls a day, met weekly, monthly and daily sales quotas. Keep record of all business owners contact.

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SKILLS

certified nursing assistant, 4 years

maintain patient confidentiality, 10 years

data collection, 9 years

basic life support, 11 years

first aid, 9 years

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